Hotels & Accommodation in Puerto Cancun

"This resort was amazing! The restaurant options were amazing, there was always fun events and shows available to attend everyday! Amenities were unbeatable, something for everyone! Very family friendly and elegant at the same time. The staff were great and food was awesome! The staff work so hard and we were very happy with everything! Only complaint was the dress code at the buffet, very strict and very unnecessary. The seaweed problem at the beach really put a damper on our vacation but the hotel had nothing to do with it. I’ve never seen the beach with this seaweed problem before so I was definitely bummed about that. The hotel, staff, and service were top notch! Would definitely go back again!"

"Faustino the entertainer was amazing along with Carlos the bar tender and Alondra in the kids club. Thank you guys for the hospitality!"

"Great place to book . A lot of entertainment "

"The experience at this resort was UNREAL! I am at a loss for words. Beach & beach service = PERFECT! I highly recommend upgrading to Excellence Club if possible and getting the Swim up Suite. Each restaurant was great, especially lobster house. The staff was outstanding and super kind, they appreciate your tips and kind words. I would absolutely return and recommend this to anyone. The ONLY and I mean ONLY complaint I can think of is long waits at restaurants BUT it was only at 2 out of the 4 we went to, and it was PACKED... this is pretty par for the course at these all inclusive's, but you need to just go early! "

"Great Staff. Service was amazing. "

"The hotel is absolutely spectacular — the restaurants offer exquisite cuisine and the staff is incredibly friendly and attentive. I highly recommend treating yourself to the spa experience; it was outstanding! Karen and Alejandro were especially wonderful and made it even more memorable. The property has two pools: the main pool is lively with music and a party vibe, while the other pool — my personal favorite — is peaceful, with soft music that’s perfect for relaxing and reading a book. My server there was Blanca, who was so kind and attentive. Just a tip: be sure to bring cash for tipping your servers and other staff members. The ATM was out of service during our stay, and on our last day we ran out of cash to show our gratitude. I also have to highlight the hotel café! I was always served by Mr. Dudres Cutberto, who is not only polite and friendly but also passionate about learning all about different types of coffee. If you stop by the café, you must try his specialty coffee — you won’t regret it! Overall, I truly want to congratulate the entire team for their excellent service and warm hospitality. The only thing I would suggest improving is having air conditioning in the lobby area for all guests, that’s the only detail that could make the experience even better. Highly recommended! "

"Close to shopping areas and very clean"

"The workers were the absolute sweetest and appreciated all our tips. The pool was super nice, and the food was pretty good as well. Would definitely like to come back."

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