Moon Palace Nizuc - All inclusive

Photo gallery for Moon Palace Nizuc - All inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Waterslide
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Overview of Moon Palace Nizuc - All inclusive

VIP Access

Moon Palace Nizuc - All inclusive

4.5 star property
Cancun beachfront property with golf course and spa

8,2/10 Very good

230 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Connecting rooms available
Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • Restaurant and 2 poolside bars
  • 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Ventura Park Cancun - 14 min drive
  • Delfines Beach - 20 min drive
  • Dubai Palace Casino - 29 min drive
  • El Rey Ruins - 22 min drive
  • Plaza Las Americas - 27 min drive
  • Aquaworld - 26 min drive
  • Puerto Cancun Marina Town Center - 33 min drive
  • La Isla Shopping Mall - 26 min drive
  • Forum Beach - 34 min drive
  • Cancun Convention Center - 36 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

About this property

Moon Palace Nizuc - All inclusive

At Moon Palace Nizuc - All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. Offering pool views, Caporales serves Mexican cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 2 poolside bars, a golf course, and a free kid's club. Fellow travelers love the helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 709 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Basketball
  • Shopping
  • Ecotours nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 34 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • 27 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 47-inch Smart TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private indoor spa tub
  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Awe-Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arrecifes - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
The Pub - Onsite pub. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Moon Palace Nizuc All Inclusive All-inclusive property Cancun
All-inclusive property Moon Palace Nizuc - All Inclusive Cancun
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Moon Palace Nizuc All Inclusive All-inclusive property
Moon Palace Nizuc All Inclusive
All-inclusive property Moon Palace Nizuc - All Inclusive
Moon Palace Nizuc All Inclusive All-inclusive property Cancun
All-inclusive property Moon Palace Nizuc - All Inclusive Cancun
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Moon Palace Nizuc All Inclusive Cancun
Moon Palace Nizuc - All Inclusive Cancun
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Moon Palace Nizuc All Inclusive
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Moon Palace Nizuc - All inclusive All-inclusive property
Moon Palace Nizuc - All inclusive All-inclusive property Cancun

Frequently asked questions

Overall score and ratings

8,2

Very good

9,2/10

Cleanliness

8,9/10

Staff & service

8,6/10

Amenities

9,0/10

Property conditions & facilities

8,9/10

Eco-friendliness

6/10 Good

6-night family trip
Verified Hotels.com guest review

4/10 Fair

The hotel grounds were nicely manacured. The food was hit or miss, but I we were unable to make a reservation which was their policy
Shana, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice place to stay.
Food was good. Friendly staff, amazing golf course.
Cesar, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Rating review
The room was great but we were told water was okay to drink…it was not. We used facet water for our coffee in the morning and we developed bad diarrhea with upset stomach at the end of our stay. Diarrhea meds were outrageous price in lobby. Food overall was good and service was excellent.
Donna, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff is most professional and attentive. Attention to detail was resented in such grace with a welcoming spirit. I would definitely return with friends. This was my first experience and will be a memorable one. Hopefully next time I can graduate to a higher VIP status to enjoy more opportunities and amenities. Overall perfect holiday Thank you all. I wish I worked here. The attention to the eco system and environmental importance is a high priority. Thank you to everyone responsible for my pleasant stay . Antoine Michael Lambert Bermuda
Antoine, 7-night trip
Verified Expedia guest review

8/10 Very good

Pauleena, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed our stay at Nizuc this April immensely. This resort was smaller than Sunrise and the Grand and had a more laid back feel to it. When we felt like more action we could visit one of these other resorts, but we enjoyed the quiet and relaxation at Nizuc very much. We were lucky to have a room near the Mini Golf course which seemed quieter than other areas as there was no wedding venue in the surrounding courtyard. We will stay here again next year. The staff was extremely friendly and accommodating at all times. The food was great too, especially Agra (the Indian restaurant), and we loved breakfast every day at Manglar (the buffet). The Coffee & Sweets was a highlight too. A visit to the Grand was a nice treat too, Cuzco (the Peruvian restaurant) was excellent.
Melissa, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

excellent customer service, I felt at home, nice amenities, food amazing, pools were great, too short :(
Annery, 3-night family trip
Verified Expedia guest review

2/10 Poor

Jose, 7-night trip
Verified Expedia guest review

4/10 Fair

My family and I have mixed feelings about this hotel. We stayed at the moon palace Nizuc. Upon arrival we get booked into a room with two twin beds. Mind you I am 7 months pregnant and my husband is 6 feet tall. The receptionist also tells me “you’re on the third floor and there are no elevators.” Uhh ok We immediately get pushed over to guest services where we are thrown into a presentation about visiting The Grand which is another property that is not included with out wrist bands. Our options were to pay 550 dollars or go for a free breakfast and presentation to get free wrist bands. We were tired and annoyed to be bothered with this right as we arrived. The first night we had dinner at the Mexican restaurant. It was horrible. As someone who cooks Mexican food at home I can say this food had no flavor. Everything was over powered by the cheese that was crumbled on top. We did find the Brazilian food to be very nice and do recommend it. The breakfast buffets were good. Snacks by the pool are good too. We had Italian food at Sunrise and it was decent. The Seafood at Pier 8 was ok. On our last day we had lunch in the Manglar restaurant and it was tasty. Two days before our departure I got sick then my husband got sick. The doctor came to our room and gave me a thorough check up. I some how got a stomach infection. He gave me some medicine to feel better. Very grateful for this service, although it came at a hefty price. We will not be staying here again.
Carla, 5-night family trip
Verified Expedia guest review