Guests
All properties in Costa Mujeres, Quintana Roo, Mexico

Majestic Elegance Costa Mujeres – All Inclusive

Costa Mujeres beachfront property with spa and beach bar

  • Free full breakfast, free WiFi, and free parking

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  • Beach
  • Beach bar
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Carretera Libre 85 - Punta Sam, Costa Mujeres, 77400, QROO, Mexico
8,6.Fabulous.
  • Loved it from start to finish its really beautiful. We had the plunge pool room which…

    Aug 27, 2021

  • I would stay there again for the service alone!! Like

    Aug 13, 2021

See all 1,158 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Convenient
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 570 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 5 poolside bars
  • Full-service spa
  • 12 outdoor pools and 2 spa tubs

Feel at home

  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Television

What’s around

  • On the beach
  • Mujeres Beach - 22 min walk
  • Playa Mujeres Golf Club - 40 min walk
  • Punta Sam Beach - 4.1 mi / 6.7 km
  • Punta Sam Ferry Terminal - 4.5 mi / 7.2 km
  • El Meco Archaeological Site - 5.9 mi / 9.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite - Outdoor Jacuzzi
  • Elegance Club Jr Suite - Outdoor Jacuzzi
  • Majestic Jr Suite Swim Up
  • One Bedroom Suite Outdoor Jacuzzi
  • Swim Up Suite Outdoor Jacuzzi
  • Sky View Suite Rooftop With Outdoor Jacuzzi
  • Jr. Suite Ocean Front Outdoor Jacuzzi
  • Elegance Club Majestic Jr Suite Swim Up
  • Elegance Club One Bedroom Suite Outdoor Jacuzzi
  • Elegance Club Swim Up Suite Outdoor Jacuzzi
  • Elegance Club Plunge Pool Suite
  • Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi
  • Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

What’s around

Landmarks

  • On the beach
  • Mujeres Beach - 22 min walk
  • Playa Mujeres Golf Club - 40 min walk
  • Punta Sam Beach - 4.1 mi / 6.7 km
  • Punta Sam Ferry Terminal - 4.5 mi / 7.2 km
  • El Meco Archaeological Site - 5.9 mi / 9.5 km
  • Cancún Underwater Museum (Cancún) - 6.1 mi / 9.8 km
  • El Niño Beach - 7.2 mi / 11.5 km
  • Gran Puerto Pier - 7.8 mi / 12.5 km
  • Garrafon Natural Reef Park - 7.9 mi / 12.7 km
  • Ultramar Ferry Puerto Juárez - 8 mi / 12.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive
map
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Carretera Libre 85 - Punta Sam, Costa Mujeres, 77400, QROO, Mexico

At a glance

Size

  • 570 rooms
  • Arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free full breakfast daily
  • 7 restaurants
  • 6 bars/lounges
  • 5 poolside bars
  • 6 swim-up bars
  • Snack bar/deli
  • Beach bar
  • Room service (during limited hours)

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 12
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Pool sun loungers
  • Health club
  • Number of spa tubs - 2
  • Pool umbrellas
  • Billiards or pool table

Working away

  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 8123
  • Conference space size (meters) - 755
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 6
  • Year Built - 2019
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress

Things to enjoy

  • Balcony

Freshen up

  • Partially open bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • Smart TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and select beverages included
  • Basic alcoholic beverages included
  • Room service during certain hours

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Kids club

Entertainment
  • Onsite entertainment and activities

Not included
  • Motorized water sports
  • Childcare
  • Spa/beauty facilities and services

Spa

Blossom has 3 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

Dining

Flavors - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Mar House - This beachfront seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Kabuki - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bistro - Overlooking the garden, this bistro serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Don Jaume - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 8:00 AM to 6:00 PM
  • Children under 17 years old are not allowed in the spa without adult supervision
  • Guests under 16 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts Visa, Mastercard, American Express and cash.

Also known as

  • Majestic Elegance Playa All Inclusive All-inclusive property
  • Majestic Elegance Playa Mujeres All Inclusive
  • Majestic Elegance Playa All Inclusive
  • Majestic Elegance Playa Mujeres All Inclusive
  • Majestic Elegance Costa Mujeres – All Inclusive Costa Mujeres
  • Majestic Elegance Playa Mujeres - All Inclusive Costa Mujeres
  • Majestic Elegance Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Majestic Elegance Costa Mujeres – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 12 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 6:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there are 7 onsite restaurants, featuring beachfront dining, seafood, and garden views.
  • No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Dubai Palace Casino (19-min drive) are both nearby.
  • Onsite recreation at Majestic Elegance Costa Mujeres – All Inclusive includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Majestic Elegance Costa Mujeres – All Inclusive also has 6 swim-up bars, 5 poolside bars, and a Turkish bath, as well as spa services and a garden.
8,6.Fabulous.
  • 2,0.Poor

    Stay elsewhere

    My family got sick from either the food or the pool. The service at the pool and restaurants were great, but not anywhere else. The entertainment at the pool was fun. This place looked nice, but very spotty cleanliness and I don't think our room was finished in construction. I would not recommend.

    tiffany, 4 night family trip, Jul 6, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Overall our stay was good. I was puzzled for a new hotel there were so many cracks and leaks in and around our room

    Thai, 4 night trip, Jun 25, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The resort is amazing! Beautiful and clean. The staff was helpful and very friendly.

    Annderia, 4 night trip, Jun 23, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Everyone was really nice

    2 night trip, Jun 17, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    I love all the Amenities, it was overall amazing.

    3 night trip with friends, Jun 16, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Very good hotel. Beach front. Great food, good service. All the staff is amazing. Pools are nice although small and limited. Rooms are very ample. Nice space. Beach is good.

    3 night romance trip, Jun 15, 2021

    Verified Orbitz guest review

  • 10,0.Exceptional

    We had an amazing time! The staff was very attentive and the resort was beautiful. Unfortunately it rained for most of our trip, but the staff kept us entertained with activities throughout the day. Definitely would recommend this resort and we hope to return soon with some better weather!

    3 night trip with friends, Jun 15, 2021

    Verified Expedia guest review

  • 2,0.Poor

    Started great ended Terrible

    I was staying there for 3 days on second day found out a sibling had passed away so I check out early I ask too see if I could get a credit because I had wanted too go back after all the things from tragic event had settled down too relax they told me no there’s no way. Keep in mind I didn’t ask for cash refund just a credit too return.

    3 night family trip, Jun 14, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    This property was beautiful! The staff was very attentive and they kept the property very clean! The food at the restaurants was excellent and we hated to leave! There were plenty of pools and lots of swim up bars. I would highly recommend this property to anyone wanting to vacation in Cancun!!

    7 night family trip, Jun 13, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Resort is beautiful and service is excellent. Every employee was amazingly kind accept for the guy at GOMAJESTIC where you book transport or excursions. Also had a very difficult time at check in. Make sure you get the room you ask for. They tried to downgrade and and didn’t even tell me.

    6 night romance trip, Jun 13, 2021

    Verified Expedia guest review

See all 1,158 reviews