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Hard Rock Hotel Cancun All Inclusive

4.5-star4.5 stars
Blvd Kukulcan KM 14.5, Hotel ZoneCancunQROO77500Mexico

Upscale beachfront resort with spa, near La Isla Shopping Mall
  • VIPVIP properties

    VIP properties have been recognised for offering exceptional service to our customers.

  • Free WiFi and free parking
Fantastic service
Great location
Awesome vibe
More comfort would be nice
313See all 313 reviews
From 10,844 reviewsTripAdvisor Traveller Rating

Hard Rock Hotel Cancun All Inclusive

from ZAR 9,563
  • Deluxe Room
  • Deluxe Gold two double beds, lagoon view
  • Deluxe Platinum king bed, ocean view
  • Deluxe Diamond king bed, ocean view
  • Deluxe Family, lagoon view
  • Deluxe Platinum, two double beds, ocean view
  • Deluxe Gold king bed, Lagoon view
  • Rock Suite Platinum, ocean view
  • Rock Royalty Level- Deluxe Platinum
  • Deluxe Room, 1 King Bed (GOLD-PURE)
  • Deluxe Room, 2 Double Beds (Gold- Pure)

At a glance

Key facts

Hotel size

  • This hotel has 601 rooms
  • This hotel is arranged over 12 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free valet parking (limited)

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Beach towels
  • Pool sun loungers
  • Health club
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 16408
  • Conference space size (meters) - 1524
  • Conference center
  • Computer station
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities


The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.


The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Hard Rock Hotel Cancun All Inclusive’s small print

Also known as

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 60 per person (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hard Rock Hotel Cancun All Inclusive


  • In Hotel Zone
  • La Isla Shopping Mall - 29 min walk
  • Delfines Beach - 41 min walk
  • El Rey Ruins - 43 min walk
  • Ballenas Beach - 4 min walk
  • Aquaworld - 9 min walk
  • Luxury Avenue Shopping Mall - 16 min walk
  • Kukulcan Plaza Shopping Mall - 17 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Free self parking
  • Free valet parking
  • Limited parking
  • Airport shuttle

Recent reviews

Fabulous 8.8 From 313 reviews

Hard Rock Hotel Cancun All Inclusive
Hard Rock Cancun.
Service was outstanding although the drinks were hit and miss at times. Food was generally good for an all inclusive, the Brazilian Steakhouse being the best for flavour and quality. Italian was a little bland but still good, the Asian and Mexican restaurants were very good as well. Was impressed how staff kept cleaning nothing seemed to fester too long pool bars were busy but service was on point. Can't stress this enough for those that complain, give a few tips and you will be treated like gold everyone knows where their bread is buttered, a few extra bucks can change your experience.
Henry, us6 night trip
Hard Rock Hotel Cancun All Inclusive
Very Good8.0
Other than check in everything was great.
Serkan, us6 night family trip
Hard Rock Hotel Cancun All Inclusive
Food was cold.
Darren, us3 night romance trip
Hard Rock Hotel Cancun All Inclusive
Very Good8.0
Beautiful beaches, pools, property...
The location, property, service, friendliness, pool food, restaurants and drinks were excellent. Our check in for two connecting rooms was pretty rough and took some extended patience. The "Legendary" department was super hard core in their quest to aquire new "members." Nonetheless, overall a great vacation!
Anna Maria, us7 night family trip
Hard Rock Hotel Cancun All Inclusive
Fantastic stay
Food was excellent and service fantastic. The ac in the bedroom couldn't be below 21•c which I never understood.
Nanette, us5 night romance trip

See all reviews

Hard Rock Hotel Cancun All Inclusive

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