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Hyatt Ziva Riviera Cancun - All Inclusive

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
9 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hyatt Ziva Riviera Cancun - All Inclusive

Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Puerto Morelos beachfront property with 10 restaurants and free water park

8,4/10 Very good

166 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 43 min drive
  • Maroma Beach - 39 min drive
  • Riviera Cancun Golf Resort - 47 min drive
  • Iberostar Cancun Golf Course - 46 min drive
  • Delfines Beach - 32 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
  • Cozumel Intl. Airport (CZM) - 26.9 miles/43.3 km

Restaurants

  • Dona Sonia - 10 min drive
  • Fonda Americana Grill - 10 min drive
  • El Sazon Jarocho - 11 min drive
  • Las Koras - 12 min drive
  • Tanino’s - 12 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

At Hyatt Ziva Riviera Cancun - All Inclusive, you can spend time at the beach getting a beach massage. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, body wraps, and aromatherapy. Serving Asian cuisine, Miyako is one of 10 restaurants and 3 poolside bars. Other highlights at this luxurious property include 7 bars/lounges, a free kid's club, and a 24-hour fitness center.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

At a glance

Hotel size

  • 438 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Free water park access
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Evening entertainment
  • Ecotours nearby
  • Mountain biking nearby
  • Cave exploring nearby
  • Ziplining nearby
  • Fishing nearby

Working away

  • Conference space (51000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Hair salon
  • Wedding services
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Terrace
  • 24-hour fitness center
  • 9 outdoor pools
  • Free water park
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar in shower
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Hyatt Ziva Riviera Cancun
Hyatt Ziva Riviera Cancun All Inclusive
Hyatt Ziva Riviera Cancun - All Inclusive Puerto Morelos
Hyatt Ziva Riviera Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Ziva Riviera Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 16 February 2023 start from R8 972, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Ziva Riviera Cancun - All Inclusive?
This property confirms that disinfectant is used to clean the property and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there are 9 outdoor pools.
Are pets allowed at Hyatt Ziva Riviera Cancun - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Ziva Riviera Cancun - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Hyatt Ziva Riviera Cancun - All Inclusive and nearby?
Have fun with nearby activities like fishing, mountain biking, and ziplining. Additional recreation onsite includes aerobics, Pilates, and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 3 poolside bars and 7 bars. Hyatt Ziva Riviera Cancun - All Inclusive also has a 24-hour fitness center and a sauna.
Are there restaurants at or near Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there are 10 onsite restaurants, featuring Asian cuisine. Nearby restaurants include tanino’s (3.8 mi), Blue Morelos (3.8 mi), and John Gray's Kitchen (3.8 mi).
Does Hyatt Ziva Riviera Cancun - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hyatt Ziva Riviera Cancun - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hyatt Ziva Riviera Cancun - All Inclusive like?
Hyatt Ziva Riviera Cancun - All Inclusive is a short 1-minute walk from Petempich Bay and 8 minutes' walk from Puerto Morelos Beach.

Reviews

8,4

Very good

9,1/10

Cleanliness

9,2/10

Staff & service

8,5/10

Amenities

8,5/10

Property conditions & facilities

8,9/10

Eco-friendliness

Reviews

6/10 Good

A Mixed Feeling, Enjoyed but something missing
Good place, clean and have good things for family. Pool is good, have slides for teenagers, activities for children, decent shows, good number of bars and restaurants. Clean place and beach is within the hotel complex. Need Improvements: Staff needs training. Some need training in English (Assuming most visitors are from US or English speaking). Staff also needs training in providing service. When 'Do Not Disturb' board is outside, serviceman cant just keep ringing bell. our toddler who was sleeping woke up. Secondly, most servers had habit to pick up dishes abruptly without enquiring if we are working on food/drinks. Some of them barely could explain menu. Restaurant food was okayish, bakery was better. Beach side restaurant 'Habbenaro' was good, ambience was very nice. Some things like Coconut water need to be part of All Inclusive. We paid for it but i wonder how much extra that would cost to be part of all inclusive. One strange incident occured on first day for good 1 hr, there were loud noise, possibly door banging by someone which made sleeping uncomforting. It didnt repeat so we were good. SPA services are unnecessairly too expensive, maybe pricing could be better for people to actually use it. Also, people need to understand Ocean View (which we took) is different than Ocean Front. Ocean view is farther than Ocean with pool in between.
Nagesh, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Cancun Vacation
Happy @ my stay in Hyatt Ziva Riviera Cancun.
Rose, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We went on vacation and were looking for a clean and quiet hotel with everything in one place. We were very pleased with the room, as it was clean, modern, and had all the required amenities. There were several places to get food from, and everything was tasty and well prepared. There is more than enough variety to try something new every day of the week. The hotel staff worked hard to keep the beach clean of algae. The only downside was that the beach was a bit small with limited seating (but this was not a problem because we came at a time when there weren't many people staying at the resort). The staff was kind and helpful, and we had no issues with anyone at the resort.
Stephany, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved our stay we will definitely be going back!!!
Romona, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

This resort is excellent. Great location, wonderful service, awesome food. Rooms were very clean and comfortable, loved the balcony. Can't say enough about the service, everyone was incredible.
Eric, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Osama Musa, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff attention. The food was great. My family and I spent a great time. We loved the hotel installations and activities.
Lily Gimon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Deanna, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

We came for a wedding.This resort was absolutely amazing! The staff was exceptional & helpful from check-in to check-out & the room & property was beautiful.
Janiece, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was great. Service, cleanliness, supervisors making sure everyone is satisfied. Excellent food, alcoholic drinks are real no local cheap alcohol. The best I enjoyed was low season and less people. Tips were appreciated, so expect to tip these poor hard working people.
MAGED, 5-night romance trip
Verified Expedia guest review