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All properties in Dubai, Dubai, United Arab Emirates
1 room, 2 adults

Carlton Palace Hotel

5-star5 stars
Great for familiesThis property has good facilities for families.
Al Maktoum Street, P.O, Box 56262, Dubai, United Arab Emirates

Luxury hotel with 3 restaurants, near City Centre Deira
  • Free WiFi in lobby and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Service
Fantastic service
WiFi
Good internet service
Vibe
Decent vibe

Carlton Palace Hotel

from ZAR 641
  • Deluxe Room
  • Executive Room
  • Junior Suite
  • Executive Single Room
  • Deluxe Single Room
  • Family Room

What’s around Carlton Palace Hotel

Landmarks

  • In Deira
  • City Centre Deira - 27 min walk
  • Gold Souk - 33 min walk
  • Dubai Creek - 41 min walk
  • Al Ghurair Centre - 14 min walk
  • Creek Park - 40 min walk
  • Fish Roundabout - 16 min walk
  • Deira Twin Towers Shopping Centre - 17 min walk

Getting around

  • Dubai (DXB-Dubai Intl.) - 7 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 22 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 51 min drive
  • Al Rigga Station - 8 min walk
  • Union Station - 14 min walk
  • Salah Al Din Station - 19 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Offsite

  • Free shopping center shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Golf lessons available nearby
  • Golfing nearby
  • Nightclub
  • Pool sun loungers
  • Health club
  • Steam room
  • Sauna
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1997
  • Elevator
  • ATM/banking
  • Designated smoking areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Separate living room 1
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Al Shindagah - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.

Al Diwan - This restaurant specializes in Middle Eastern cuisine and serves dinner only.

Sketch - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Al Sharq - Onsite bar.

Carlton Palace Hotel’s small print

Also known as

  • Dubai Metropolitan
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Carlton Palace Hotel Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel Hotel Dubai
  • Dubai Metropolitan Palace
  • Metropolitan Dubai
  • Metropolitan Dubai Palace
  • Metropolitan Palace
  • Metropolitan Palace Dubai
  • Metropolitan Palace Hotel
  • Metropolitan Palace Hotel Dubai
  • Palace Dubai

Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night
    A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

Buffet breakfast is offered for an extra charge of AED 77 for adults and AED 35 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 105 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Carlton Palace Hotel

  • Is there a pool at Carlton Palace Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Carlton Palace Hotel?
    Sorry, pets and service animals aren't allowed.
  • Is parking offered at Carlton Palace Hotel?
    Yes, there's free valet parking.
  • Is airport shuttle service offered by Carlton Palace Hotel?
    Yes, an airport shuttle is available. The charge is AED 105 per vehicle one-way.
  • What are the check-in and check-out times at Carlton Palace Hotel?
    You can check in from 2 PM to noon. Check-out time is noon.
  • Are there restaurants at or near Carlton Palace Hotel?
    Yes, there are 3 onsite restaurants.

Recent reviews

Very good 8,0 From 517 reviews

Fair 4,0
Not as advertised, hotel room had an old smoke smell. Air conditioning was loud. Bed was not comfortable. Wouldn’t not recommend it
Amine, us1 night business trip
Exceptional 10,0
great stay!
Amazing staff, super friendly and welcoming
Ayman, us2 night trip
Very good 8,0
Couple at Dubai
Hotel is located quite far away from both subway stations
Sergio, jp4 night trip
Exceptional 10,0
From the moment we were great by the Doorman on arrival of our first day to our early check out on our last ever member of the Carlton Palace Hotel staff we came in connect with were great to the Hotel. They were polite, friendly, courteous and nothing was a problem for them. Hotel is located in a good area being a short walk to a number of shops and good eateries. We really enjoyed our stay here.
Lisa, nz4 night family trip
Very good 8,0
Stay was very good and enjoyable. We booked Club Lounge Access but it was very limited food and only coffee/tea no alcohol as experienced in other Hotels we have stayed.
Marilyn, au3 night trip
Very good 8,0
Good hotel!
Good, friendly staff
Laetitia, ie1 night trip with friends
Poor 2,0
I don’t know what to call it, dissatisfy customer
I have always enjoyed Carlton Palace until my 2 recent stay, seems like hotel needs to be updated. Staff pretty much the same, they look bored and unhappy with their status quo jobs. I am back in Dubai now , but did not stay at Carlton. I am at Hilton Garden Inn. It’s a shame but Carlton needs to revive themselves. Not only have I stayed there, but I have recommended Carlton for many friends. Please let me know when things get better.
Salahuddin, us3 night business trip
Good 6,0
Fair
Need to clean room well , lazy houskeping ,
Mohammed, us1 night business trip
Good 6,0
Fair
Not good service from housekeeping, room not clean well , just I want to say thanks to miss Fatima and Mr hecham at reception for them wellcom,
Mohammed, us1 night business trip
Exceptional 10,0
A good place to stay
Ian, au1 night romance trip

Carlton Palace Hotel

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