10/10 Exceptional
01 October 2023
James the night manager
Patricia
Patricia, 1-night trip with friends
Verified Hotels.com guest review
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Palace Downtown
Luxury hotel with full-service spa, connected to a shopping center, near Dubai Fountain
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Palace Downtown
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Overview of Palace Downtown
9,4
Exceptional
Property highlights
- Pool
- Restaurant
- Bar
- Airport transfer
- Spa
- Free WiFi
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
Main amenities
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- Outdoor pool
- Breakfast available
- Health club
- Sauna
- Steam room
- Children's pool
- Pool bar
- 24-hour room service
- Coffee shop/cafe
For families
- Children stay free
- Children's pool
- Rollaway/extra beds
- Connecting/adjoining rooms available
- Private bathroom
- Separate bathtub and shower
Room options
View all photos for Palace Suite Fountain View
Palace Suite Fountain View
View all photos for Deluxe Fountain View
Deluxe Fountain View
View all photos for Junior Suite Lake View
Junior Suite Lake View
View all photos for Palace Room, Fountain View
Palace Room, Fountain View
View all photos for Deluxe Lake View Room
Deluxe Lake View Room
View all photos for Palace Room, Lake View
Palace Room, Lake View
View all photos for Diplomatic Suite, Lake View
Diplomatic Suite, Lake View
View all photos for Palace Suite, Lake View
Palace Suite, Lake View
About this area
What's nearby
- In Downtown Dubai
- Dubai Fountain - 10 min walk
- Dubai Mall - 15 min walk
- Dubai Aquarium & Underwater Zoo - 16 min walk
- Burj Khalifa - 19 min walk
- City Walk - 7 min drive
- Dubai International Financial Centre - 7 min drive
- Dubai World Trade Centre - 8 min drive
- Dubai International Convention and Exhibition Centre - 9 min drive
- La Mer - 10 min drive
- BurJuman Mall - 11 min drive
Getting around
Restaurants
- بي إف تشانغز - 6 min walk
- The Cheesecake Factory - 16 min walk
- Urla - 5 min walk
- The Meat Company - 2 min walk
- Wild & The Moon - 2 min walk
About this property
Palace Downtown
Languages
Arabic, Bulgarian, English, Filipino, French, Hindi, Russian
Sustainability
Sustainability practices
Double-glazed windows
Energy-saving switches
LED lighting (80% minimum)
Vegan dining options
Vegetarian dining options
This information is provided by our partners.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Social distancing
Contactless check-in and check-out
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.
At a glance
Hotel size
- 242 rooms
Arriving/Leaving
- Check-in time from 3 PM - midnight
- Minimum check-in age: 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
- Check-in is 2 PM on December 31 to avoid temporary road closures.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
- Pets not allowed
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free onsite self parking
- Free onsite valet parking
Transfers
- Airport shuttle on request (available 24 hours)*
Offsite
- Area shuttle*
- Shopping center shuttle*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
- Restaurant
- Bar/lounge
- Poolside bar
- Coffee shop
- Coffee/tea in a common area
- 24-hour room service
Traveling with children
- Children stay free (see details)
- Children's pool
- Lifeguard on site
What to do
- Shopping
- Golfing nearby
Working away
- Business center
- Meeting rooms
- Conference space (18299 square feet)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- On-site car rental
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool cabanas (surcharge)
- Pool loungers
- Pool umbrellas
Facilities
- Built in 2007
- ATM/banking
- Safe-deposit box at front desk
- Library
- Health club
- An outdoor pool
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
- Vegan dining options
- Vegetarian dining options
- Double-glazed windows
- At least 80% lighting from LEDs
Accessibility
- Wheelchair accessible
- In-room accessibility (select rooms)
Room amenities
Be entertained
- 42-inch LCD TV
- Satellite TV channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Coffee/tea maker
- Electric kettle
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Pillow menu
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Rollaway/extra bed (surcharge)
- Bed sheets provided
What to enjoy
- Balcony
Freshen up
- Private bathroom
- Separate bathtub and shower
- Bidet
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Free newspapers
- Free WiFi and wired Internet
- Phone
- Electrical adapters/chargers
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Energy-saving switches
- LED light bulbs
Special features
Spa
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Fees & policies
Refundable deposits
- Deposit: AED 500 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- A tax is imposed by the city: AED 20.00 per accommodation, per night
Optional extras
- Buffet breakfast is offered for an extra charge of approximately AED 160 per person
- Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way, maximum occupancy 3)
- Area shuttle and shopping center shuttle service is offered for an extra charge
Children & extra beds
- Rollaway beds are available for AED 350.0 per night
Pool, spa, & gym (if applicable)
- Pool access available from 7:00 AM to 7:00 PM
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available through room service.
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai
Frequently asked questions
Reviews
9,4
Exceptional
9,6/10
Cleanliness
9,4/10
Staff & service
9,2/10
Amenities
9,2/10
Property conditions & facilities
9,0/10
Eco-friendliness
Reviews
10/10 Exceptional
13 September 2023
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