2/10 Poor
15 December 2024
Do not stay here! Terrible
Always stay in Montcalm hotels in London and this is by far the worst we have ever visited. Calling our room a box room would be optimistic, more like a prison cell in a basement. Everything is branded as ‘The Montcalm Marble Arch’ which is actually a lie as this is the much better sister hotel across the road that we have previously stayed in. The room is the width of the tiny, uncomfortable double bed that has less than a foot either side to get out of and the room smelt awful of damp. I immediately raised my concerns with reception upon check in and requested another room, however was told there was nothing they could do. No fridge or robes in room as advertised, and full breakfast was cold and napkins on table dirty. I don’t understand how this place can be affiliated with the Montcalm name that we have trusted for years. No more than a dated, 2* hotel and the photos advertised when booking are clearly of the other hotels within the brand. Highly highly disappointed, please spend your money elsewhere and don’t let this place spoil your London trip like it did ours.
Lara
Lara, 1-night trip
Verified Hotels.com guest review
