Located just 4.7 mi (7.5 km) from the airport, La Maison Royale offers a shuttle (available 24 hours). You can indulge in deep-tissue massages, body wraps, or mani/pedis, and Rendezvous, one of 2 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights include 3 bars/lounges, a 24-hour health club, and a fitness center.
Languages
English, French, German, Hindi, Swahili
At a glance
Hotel size
28 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Supervised childcare*
Children's club*
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
On-site parking only available on request
Free on-site self-parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Off-site
Area shuttle*
Shopping centre shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) each morning 8:00 AM–10:00 AM
2 restaurants
3 bars/lounges
Coffee shop
Coffee/tea in a common area
Free daily reception
24-hour room service
Snack bar/deli
Traveling with children
Children's club (surcharge)
Playground
Supervised childcare (surcharge)
Children's menu
Working away
Business center
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Terrace
24-hour health club
Spa services
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair accessible
Room amenities
Be entertained
IPod docking station
42-inch flat-screen TV
Premium cable channels
Pay movies
Home comfort
Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Soundproofed rooms
Premium bedding
Pillowtop mattress
Free crib/infant bed
Freshen up
Private bathroom
Separate bathtub and shower
Rainfall showerhead
Bidet
Designer toiletries
Hair dryer (on request)
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Dining
Rendezvous - This restaurant specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately USD 20 per person
Airport shuttle service is offered for an extra charge of USD 50 per vehicle (roundtrip)
Area shuttle and shopping center shuttle service is offered for an extra charge
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Children's club access is available for an extra charge
Parking
Guests must contact this property in advance to reserve onsite parking
Policies
This property accepts credit cards, debit cards and cash.
Also known as
Maison Royale Hotel Nairobi
Maison Royale Hotel
Maison Royale Nairobi
Maison Royale
La Maison Royale Hotel
La Maison Royale Nairobi
La Maison Royale Hotel Nairobi
Frequently asked questions
Does La Maison Royale offer free cancellation for a full refund?
Yes, La Maison Royale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at La Maison Royale?
Sorry, pets aren't allowed.
Is parking offered on site at La Maison Royale?
Yes, there's free self parking.
Is airport shuttle service offered by La Maison Royale?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle roundtrip.
What are the check-in and check-out times at La Maison Royale?
Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. Check-out time is 11:00 AM.
Is there an onsite casino at La Maison Royale?
No, this hotel doesn't have a casino, but Lucky 8 Casino (7-min drive) is nearby.
What is there to do at La Maison Royale and nearby?
La Maison Royale has 3 bars, a 24-hour health club, and spa services, as well as a picnic area and a garden.
Are there restaurants at or near La Maison Royale?
Yes, there are 2 onsite restaurants, featuring French cuisine.
What's the area around La Maison Royale like?
La Maison Royale is a short 12-minute walk from Sarit Centre and 17 minutes' walk from Westgate Shopping Mall.
La Maison Royale Reviews
Reviews
7,8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8,4/10
Cleanliness
8,4/10
Staff & service
7,0/10
Amenities
7,8/10
Property conditions & facilities
7,0/10
Eco-friendliness
Reviews
8/10 Very good
06 January 2025
s
s, 1-night trip
Verified Hotels.com guest review
2/10 Poor
08 December 2024
The worst customer service possible
I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer.
No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well.
I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good.
I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem.
I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses.
But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way.
Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct.
Have a nice time in Kenya. But if you might want to try a different hotel.
George
George, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
30 November 2024
George
George, 1-night trip
Verified Hotels.com guest review
8/10 Very good
03 October 2024
Alexander
Alexander, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
02 September 2024
At the price point which I paid. This is great value for the money. This is the second time I stayed at this hotel. Will stay there again. The stafg are pleasant and nice. Again, anyone that complains about this hotel needs to book a $250 night hotel which will meet their needs. You can expect to stay at a three-star hotel and get a five-star accommodation.
REGINALD
REGINALD, 1-night trip
Verified Travelocity guest review
8/10 Very good
24 August 2024
We stay 1 day the rooms were big and the bed was very comfy
Ikram
Ikram, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
10 August 2024
Kristopher
Kristopher, 1-night trip
Verified Expedia guest review
8/10 Very good
07 August 2024
Geffry
Geffry, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 July 2024
Honestly, we didn’t stay long enough to have a comprehensive experience, they would allow us to make a detail review. Which is stayed for one night, and everything about it was great and convenient.
Ezequiel
Ezequiel, 2-night trip
Verified Expedia guest review
10/10 Exceptional
08 June 2024
I liked the rooftop bar and restaurant, but I didn’t so much enjoy the Wi-Fi because of how slow it works.
Chukwuma
Verified Expedia guest review
8/10 Very good
19 April 2024
Judith Gilman
Judith Gilman, 3-night trip
Verified Expedia guest review
10/10 Exceptional
18 April 2024
VINCENT
VINCENT, 3-night trip
Verified Expedia guest review
2/10 Poor
09 April 2024
I am giving a bad review for this hotel that I've stayed at multiple times in the past year. This time round I had a very clean and prepared room, with a used condom on the floor. I then got put into a room that had no water.
Following that, I tried to reduce my stay due to a fluctuation in my itinerary and while the staff were great they had no ability from management whom I never saw once, and proceeded to charge me the full amount.
Absolutely despicable management. Won't ever return.
Shaheen
Shaheen, 11-night business trip
Verified Orbitz guest review
8/10 Very good
06 April 2024
I like the environment and the cleanliness
Modi
Modi, 3-night trip
Verified Expedia guest review
10/10 Exceptional
06 April 2024
Congested
Justin
Justin, 3-night trip
Verified Expedia guest review
8/10 Very good
28 March 2024
Alexander
Alexander, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
07 March 2024
Nice for the price
Very good hotel with an excellent breakfast. The area was fine but I would walk around at night. The restaurant was also good if you don't order the steak.
The only complaint that I had was that there was no hot water. It was like warm.
Scott
Scott, 1-night trip
Verified Hotels.com guest review
8/10 Very good
21 February 2024
Short Break
Had a nice stay at the hotel, quite area staff very helpful, would be better to have had a smart TV in the room as the reception for normal channels not great.
Richard
Richard, 2-night trip
Verified Hotels.com guest review
8/10 Very good
03 December 2023
unusual shaped building results in unusual shaped hallways and rooms. The best combination of price and living space I have found in the area
david
david, 4-night trip
Verified Expedia guest review
4/10 Fair
14 November 2023
Not as expected.
Nothing special at all. Expensive pricing for area. Poor service.
CONOR
CONOR, 2-night trip
Verified Hotels.com guest review
6/10 Good
31 October 2023
Nice location, wonderful staff. The property need some updating. Overall, value for money.
Francis
Francis, 4-night romance trip
Verified Expedia guest review
8/10 Very good
09 October 2023
this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.
Michael
Michael, 3-night business trip
Verified Orbitz guest review
10/10 Exceptional
06 October 2023
Great stay as always
Shaheen
Shaheen, 9-night trip
Verified Orbitz guest review
8/10 Very good
31 August 2023
Great staff
Shaheen
Shaheen, 9-night business trip
Verified Orbitz guest review
6/10 Good
17 August 2023
We had comfortable stay at Le Maison Royale however we felt the hotel is looking a bit neglected, possibly due to covid.
Our room was a very long way from reception and quite complicated to get to (2 elevators and numerous corridors). We got used to this though, however and did not request a room change.
Pros:
*Staff were friendly and helpful
*Room was big, air-conditioned and kept clean enough
*Location was close to everything you need in westlands
Cons
*Hotel felt neglected and tired
*Food was not great - breakfast was very underwhelming and on our last day we actually went out to eat so we didn’t have to eat the breakfast.
*laundry service does not run on Mondays…we arrived back from safari on Sunday night and wanted desperately to have our clothes washed however couldn’t until Tuesday morning, having them returned early Wednesday morning.
All in all we had a fine stay at Le Maison but probably wouldn’t return.