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Cloud Hotel & Suites

4.0 star property
Nairobi hotel with outdoor pool, connected to a shopping center

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Cloud Hotel & Suites

Photo gallery for Cloud Hotel & Suites

Exterior
View from room
32-inch LCD TV with satellite channels, TV, iPod dock
Banquet hall
Rainfall showerhead, free toiletries, hair dryer, towels

Overview of Cloud Hotel & Suites

6,8 out of 10 Good
6,8/10 Good

Property highlights

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • Airport shuttle
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, soundproofing

Standard Double Room

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Suite

Premium bedding, in-room safe, desk, soundproofing

Executive Suite

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room

Premium bedding, in-room safe, desk, soundproofing

Room

  • 28 sq m
  • Canal view
  • Sleeps 2
  • 1 Twin Bed

About this area

What's nearby

  • In Parklands
  • The Sarit Centre - 4 min drive
  • Kenyatta International Convention Centre - 6 min drive
  • United Nations Office at Nairobi - 8 min drive
  • Village Market - 8 min drive
  • Yaya Centre - 9 min drive
  • Thika Road Mall - 13 min drive
  • Nairobi National Park - 14 min drive

Getting around

  • Nairobi (WIL-Wilson) - 22 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 34 min drive
  • Syokimau Station - 31 min drive
  • Nairobi Station - 34 min drive
  • Syokimau SGR Railway Station - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Maru Bhajias - 2 min walk
  • Red Ginger - 7 min walk
  • Parklands 2nd Avenue - 8 min walk
  • Java House - Aga Khan University Hospital - 11 min walk
  • Hashmi’s Bbq - 1 min walk
Map

About this property

Cloud Hotel & Suites

Cloud Hotel & Suites puts you within a 15-minute drive of Nairobi National Park and offers an airport shuttle (available 24 hours) for USD 30 per vehicle. Guests can indulge in deep-tissue massages or aromatherapy, then grab a bite to eat at the coffee shop/cafe. Other highlights at this upscale hotel include an indoor pool, an outdoor pool, and a poolside bar.

Languages

English, French, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms

Arriving/Leaving

  • Check-in time from noon - midnight
  • Minimum check-in age: 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Boat tours nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Spa tub
  • Banquet hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Onsite venue - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 9 per person
  • Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 20 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in is available.

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.

Also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Does Cloud Hotel & Suites offer free cancellation for a full refund?
Yes, Cloud Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cloud Hotel & Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cloud Hotel & Suites?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Cloud Hotel & Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cloud Hotel & Suites?
Yes, there's free self parking.
Is airport shuttle service offered by Cloud Hotel & Suites?
Yes, an airport shuttle is available. The charge is USD 30 per vehicle one way.
What are the check-in and check-out times at Cloud Hotel & Suites?
You can check in from noon - midnight. Check-out time is 11:30 AM. Contactless check-in is available.
Is there an onsite casino at Cloud Hotel & Suites?
No, this hotel doesn't have a casino, but Lucky 8 Casino (10-min drive) is nearby.
What is there to do at Cloud Hotel & Suites and nearby?
Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes safari tours and ecotours. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Cloud Hotel & Suites also has a Turkish bath.
Are there restaurants at or near Cloud Hotel & Suites?
Yes, there's an onsite restaurant that offers alfresco dining, local and international cuisine, and pool views.
What's the area around Cloud Hotel & Suites like?
Cloud Hotel & Suites is a short 1-minute walk from Diamond Plaza II and 14 minutes' walk from Aga Khan University Nairobi.

Reviews

6,8

Good

7,0/10

Cleanliness

7,2/10

Staff & service

7,8/10

Amenities

6,4/10

Property conditions & facilities

7,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Rick, 6-night trip
Verified Hotels.com guest review

2/10 Poor

It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Joanne, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

Matt, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Sadrudin, 4-night trip
Verified Expedia guest review

2/10 Poor

No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!
Verified Expedia guest review

10/10 Exceptional

Loved staying here , everything is within reach , the views from the restaurant is also amazing
Michael, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Allan, 1-night trip
Verified Expedia guest review

8/10 Very good

I enjoyed my stay, Customer service is excellent
stephen, 1-night trip
Verified Expedia guest review

4/10 Fair

Strange hotel, no water, people talking loud.
The room itself looked well appointed, with an worn out wash basin. Random water cuts. I couldn’t wash or take a shower. Noisy room with constantly people talking loudly right in front of the door. Stuffy room with very little ventilation. I tried to nap after a tiring trip. After two hours, I checked out and went to another hotel. It’s hard to find the hotel in the middle of a chaotic mall.
1-night trip
Verified Hotels.com guest review

2/10 Poor

FALSE ADVERTISING- Stay Away!
The room they had for us was not what was advertised. It did not match the exaggerated review score. Another room they offered us was in maintenance and the third one smelled so bad we could not sleep in it. When we asked hotels.com to transfer our reservation they and cloud hotel declined. We walked away knowing we were losing our money. It was horrible and I will not use hotels.con ever again if they don’t refund or credit me the hotel fee. Be aware - hotels.con cares more about their hotels tha their customers it seems to me.
David k, 1-night business trip
Verified Hotels.com guest review