I recently stayed at the El Beso Adults-Only section of Ocean Riviera Paradise in Playa del Carmen, and it was a mostly enjoyable experience. Check-in was smooth and efficient, thanks to a wonderful lady at the El Beso counter who made us feel welcome from the start. The staff were friendly throughout, with team members like Azael contributing to a warm and helpful atmosphere, which added to the overall enjoyment of our stay.
The suite itself was clean and comfortable, though there were a few maintenance issues that could be improved. The sink vanity was visibly warped, and the sinks leaked through holes in the P-traps, which was a minor inconvenience.
Unfortunately, the main pool near the beach area was taped off for construction during my stay, limiting the lounge space on the beach, which was disappointing. Additionally, while some of the bar staff were attentive and friendly, others were less responsive, occasionally leaving guests waiting for service.
In terms of guest diversity, I would have appreciated a broader mix of visitors, as I noticed very few guests of similar backgrounds, which did impact the social atmosphere somewhat.
Overall, El Beso provides a pleasant adults-only experience with comfortable accommodations, friendly staff, and areas for improvement that could enhance future stays.