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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
Playa del Carmen beachfront property with 6 restaurants and spa

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
Aerial view
13 outdoor pools, pool umbrellas, pool loungers
8 bars/lounges, 2 poolside bars, beach bar
VIP Access

Reviews

8,2 out of 10

Very good

Popular amenities

  • Bar
  • Non-smoking
  • Pool
  • Free breakfast
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 8 bars/lounges
  • Full-service spa
  • 13 outdoor pools
  • Nightclub
  • 6 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Private bathroom
  • Separate bathtub and shower
  • Living room
  • Television
  • Garden
  • Terrace
The price is R6 211
R6 211 total
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, Round Bed, Swimout (Honeymoon)

42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Sofa bed
Blackout drapes/curtains
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout drapes/curtains
Bathrobes
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

Highlights

Furnished balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

Highlights

Furnished balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Free minibar, in-room safe, desk, blackout curtains

Suite, Round Bed (Honeymoon)

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Sofa bed
Blackout drapes/curtains
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout drapes/curtains
Bathrobes
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool Access ((Swimout) Deluxe)

Highlights

Furnished balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

6 restaurants, international cuisine

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
Spa
Free WiFi
Restaurant
8.6 out of 10, Excellent, (2658)
The price is R4 553
R4 553 total
includes taxes & fees
19 Dec - 20 Dec
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
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About the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 7 min drive - 3.9 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.8 km
  • Tres Rios Ecopark - 12 min drive - 7.4 km
  • Punta Esmeralda Beach - 14 min drive - 5.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Cozumel Intl. Airport (CZM) - 12.7 miles/20.5 km

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

At Platinum Yucatan Princess Adults Only - All Inclusive , you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 15-minute drive of Quinta Avenida. 13 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and aromatherapy. Yucatan, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 poolside bars, a nightclub, and a fitness center. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, French, Spanish

At a glance

Hotel size

  • 470 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Archery
  • Shopping
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Conference space (6426 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 5 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • Golf driving range on site
  • 13 outdoor pools
  • Full-service spa
  • Nightclub
  • Spa tub
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Separate living room

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Policies

Guests can rest easy knowing there's a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
This property enforces a strict dress code in the restaurants.

Also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

Does Platinum Yucatan Princess Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Platinum Yucatan Princess Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Platinum Yucatan Princess Adults Only - All Inclusive ?
Yes, there are 13 outdoor pools.
Are pets allowed at Platinum Yucatan Princess Adults Only - All Inclusive ?
Sorry, pets aren't allowed.
Is parking offered on site at Platinum Yucatan Princess Adults Only - All Inclusive ?
Yes, there's free self parking.
What are the check-in and check-out times at Platinum Yucatan Princess Adults Only - All Inclusive ?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and contactless check-in are available.
Is there an onsite casino at Platinum Yucatan Princess Adults Only - All Inclusive ?
No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Platinum Yucatan Princess Adults Only - All Inclusive and nearby?
Have fun with onsite activities like archery and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 13 outdoor swimming pools. Platinum Yucatan Princess Adults Only - All Inclusive also has 2 poolside bars, 8 bars, and a nightclub, as well as a sauna, a steam room, and a garden.
Are there restaurants at or near Platinum Yucatan Princess Adults Only - All Inclusive ?
Yes, there are 6 onsite restaurants, featuring international cuisine.
Does Platinum Yucatan Princess Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Platinum Yucatan Princess Adults Only - All Inclusive like?
Platinum Yucatan Princess Adults Only - All Inclusive is a short 16-minute walk from Playa Xcalacoco and 19 minutes' walk from Chun-Zumbul (diving site). Travelers say this property is in a good location.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8,2

Very good

8,6/10

Cleanliness

8,6/10

Staff & service

8,4/10

Amenities

8,4/10

Property conditions & facilities

8,4/10

Eco-friendliness

Reviews

6/10 Good

Samantha, 5-night trip
Verified Hotels.com guest review

8/10 Very good

What we expected
Value for money, used a lot of the next door resort. Buffet -adequate, food, luke warm. Rodeo grill, basic lunch. Evening, food and service great. Faff with pool towel process
haydn, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriel, 4-night trip
Verified Hotels.com guest review

4/10 Fair

mark, 4-night trip
Verified Hotels.com guest review

2/10 Poor

We arrived at 2:30 am at the lobby hotel for them to tell us we couldn’t stay there. The manager told us we didn’t have proper identification which we did . We provided all the correct paperwork and he didn’t care to see them because the moment he realized we were two girls in a relationship he automatically denied service. He proceeded to call security to kick us out from the hotel at 4am after going back and fourth with him. We couldn’t get a hold of you guys because we were told we had to contact the agency that we booked on. Horrible experience!! After a few hours the head manager of hotel security checked out paper work and decided it was ok for us to stay but while we were there the service we got was horrible I’m assuming because we reported his discriminatory behavior. Our stay was the worst experience ever. I cannot believe we went through this because we are part of the LGBTQ community. Through our stay they discriminated us because everyone knew what happened . Very embarrassing days
Dalia, 4-night trip
Verified Hotels.com guest review

6/10 Good

Celine, 6-night trip
Verified Expedia guest review

2/10 Poor

Cristina, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Morris, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Melanie Lisbeth, 5-night trip
Verified Expedia guest review

8/10 Very good

Animals and animal waste all over the hotel. Not a bad resort. Staff was mostly friendly. Smoking in Mexico is now illegal so most staff takes advantage to treat you bad for not smoking at 1 of the 2 designated smoking areas of the hotel. I honestly won't be going back and especially to Mexico.
Jeremiah, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff were amazing and the property was well kept with plenty of food and drink options for everyone in the family!
Jason, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Valasia, 5-night trip
Verified Expedia guest review

6/10 Good

Food was okay . Not impressed with the selections.
Mauro Calica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Jason Alexander, 7-night trip
Verified Expedia guest review

2/10 Poor

No where to eat without pants. Didn’t clean table properly. Buffet food was not good
Jennifer, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The rooms was beautiful and clean! Loved having a swim out room
Desiree, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Jacqueline, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Rafael Calleros, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Front Desk staff, specifically Israel, was very welcoming and helpful
Brandon, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nagham, 5-night trip
Verified Expedia guest review

2/10 Poor

The first time I stayed at this resort in 2023, I had an amazing time. Everything was perfect, staff, food and cleanliness. This is why for 2024, I decided to come back. This time sadly my experience was not as memorable. The ladies and the one gentleman at the spa were phenomenal!!! They made my stay so much better. The young lady who did the check in for me was super sweet. But upon check in, the bedsheets were stained. I called the front desk and the lady who answered was extremely rude. I explained that I did not need to change rooms only the sheets needed to be changed as I was not sleeping on dirty sheets. This same lady whose name I did not catch (I should’ve ) again was extremely rude when I was trying to get change for a $50 dollar bill, funny thing I was asking another young lady at the front desk and she just barged in with her attitude. One night I go to the bathroom only to find a roach, alive!!! Then trying to schedule my return airport shuttle the young man from MTS made it impossible (this was paid already just needed a pick up time), he wanted me to buy whatever else he was selling. I understand that those tables right outside the lobby are of excursion companies not necessarily associated with the hotel, but if you are allowing contractors to interact with your guest at least set rules and expectations so that your guests are treated with respect and dignity.
Luisa Maria Cordero, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Fun atmosphere, drinks were good, food could be better
Raymond Jun Hao, 7-night trip with friends
Verified Expedia guest review

6/10 Good

Sabina Sidnie, 5-night trip
Verified Expedia guest review

8/10 Very good

Everyone is so friendly, and I enjoyed my time. However there was a point where 3 of my shoes were mysteriously soaked with what I hope was water and no one explained to me, what happened. My neighbor’s room was flooded, but they assured me that wasn’t the case, and they made it seem like I was making a big deal that my property was altered. They washed one of the shoes, but I was told bc the other one was a certain material it could not have been messed up.
Lanae, 3-night trip
Verified Expedia guest review

8/10 Very good

Our stay started off smoothly with a friendly staff and easy check-in process. The property was beautiful and entertainment staff were fun. However, we were disappointed to learn that the air conditioning was broken, which made our stay uncomfortable at times. It would have been helpful to receive more information on how to access the neighboring resort which had a working AC and a lot more amenities. The beach on our end was not swimmable due to seaweed and tides. We found housekeeping to be a bit frustrating as they would come early in the morning and not return later when requested. The nightly entertainment was enjoyable, but as an adult all-inclusive resort, we expected more activities after 11 pm. As unfortunately, the lounge/disco were closed throughout our stay on our side. For food the only downside was the limited options available after the buffet closed, which were basic. However on a brighter note, the food at the resort was some of the best we've had at an all inclusive. Another perk was not having to reserve at the restaurants so we got to try them all. Despite these minor inconveniences , the trip will always hold a special place in my heart as my fiancé proposed to me on the beach during our stay.
Tahia Brianne, 7-night family trip
Verified Expedia guest review