Sofitel Marrakech Palais Imperial

Photo gallery for Sofitel Marrakech Palais Imperial

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Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers
Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers
Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers
Suite, Multiple Beds, Terrace, View (Opera) | Terrace/patio

Overview of Sofitel Marrakech Palais Imperial

Sofitel Marrakech Palais Imperial

5.0 star property
Luxury hotel with spa, near Jemaa el-Fnaa

8,2/10 Very good

374 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Rue Harroun Errachid Hivernage, Marrakech, 40000
Main amenities
  • Daily housekeeping
  • 3 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Nightclub
  • Breakfast available
  • Free babysitting
  • Free supervised childcare
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Babysitting (free)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Television

Choose dates to view prices

About this area

What's nearby

  • In Hivernage
  • Jemaa el-Fnaa - 16 min walk
  • Majorelle Gardens - 8 min drive

Getting around

  • Menara Airport (RAK) - 11 min drive
  • Marrakech Central Station - 30 min walk
  • Free airport shuttle
  • Area shuttle

About this property

Sofitel Marrakech Palais Imperial

5-star luxury hotel in the heart of Hivernage
Near Jemaa el-Fnaa, Sofitel Marrakech Palais Imperial provides a free roundtrip airport shuttle, a nightclub, and a free daily manager's reception. Indulge in some rest and relaxation at SO SPA, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature garden views and more. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.
Other perks at this hotel include:
  • 3 outdoor pools and an indoor pool, with sun loungers and pool umbrellas
  • Free valet parking
  • Buffet breakfast (surcharge), an area shuttle, and a porter/bellhop
  • A front desk safe, tour/ticket assistance, and 7 meeting rooms
  • Guest reviews speak well of the pool, helpful staff, and proximity to shopping
Room features
All 189 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
More amenities include:
  • Deep soaking tubs, free toiletries, and hair dryers
  • Balconies, heating, and daily housekeeping

Languages

Arabic, English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 189 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Free babysitting
  • Free supervised childcare

Pets

  • Pets stay free (up to 11 lbs)
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 4 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • Shopping
  • Golf lessons nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Piano
  • Health club
  • 3 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • Arabic
  • English
  • French

Room amenities

Be entertained

  • 32-inch plasma TV

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Shared accommodations
  • Guidebooks/recommendations

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SO SPA. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Le Jardin - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Orangerie - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Oasis - Overlooking the pool, this restaurant serves lunch and dinner. Open daily.
So good - This restaurant serves lunch and dinner. Open daily.
So zen - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MAD 250 per person (approximately)

Children & extra beds

  • Cribs/infant beds are available for MAD 50.0 per day
  • Rollaway beds are available for MAD 50.0 per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards and cash.

Also known as

Marrakech Palais Imperial
Marrakech Sofitel
Marrakech Sofitel Palais Imperial
Sofitel Imperial Marrakech
Sofitel Marrakech
Sofitel Marrakech Palais Imperial
Sofitel Palais Imperial
Sofitel Palais Imperial Hotel
Sofitel Palais Imperial Hotel Marrakech
Sofitel Palais Marrakech
Sofitel Marrakech Palais Imperial Hotel Marrakech
Sofitel Marrakech Palais Imperial Hotel
Sofitel Marrakech Palais Imperial Hotel
Sofitel Marrakech Palais Imperial Marrakech
Sofitel Marrakech Palais Imperial Hotel Marrakech

Frequently asked questions

Does Sofitel Marrakech Palais Imperial offer free cancellation for a full refund?
Yes, Sofitel Marrakech Palais Imperial does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sofitel Marrakech Palais Imperial?
As of 25 September 2022, prices found for a 1-night stay for 2 adults at Sofitel Marrakech Palais Imperial on 16 October 2022 start from R5 896, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sofitel Marrakech Palais Imperial?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sofitel Marrakech Palais Imperial?
Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Sofitel Marrakech Palais Imperial?
Yes, pets stay free, with a maximum weight of 11 lbs per pet. Food and water bowls are available.
Is parking offered on site at Sofitel Marrakech Palais Imperial?
Yes, there's free valet parking.
Is airport shuttle service offered by Sofitel Marrakech Palais Imperial?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Sofitel Marrakech Palais Imperial?
You can check in from 2:00 PM - midnight. Check-out time is noon.
Is there an onsite casino at Sofitel Marrakech Palais Imperial?
No, this hotel doesn't have a casino, but Casino de Marrakech (3-min walk) and Le Grand Casino de la Mamounia (10-min drive) are both nearby.
What is there to do at Sofitel Marrakech Palais Imperial and nearby?
Sofitel Marrakech Palais Imperial has 3 outdoor pools, 4 bars, and a nightclub, as well as a spa, a steam room, and an arcade.
Are there restaurants at or near Sofitel Marrakech Palais Imperial?
Yes, there are 3 onsite restaurants, featuring garden views. Nearby restaurants include Extrablatt (4-min walk), Epicurien Marrakech (5-min walk), and Amatto (6-min walk).
Does Sofitel Marrakech Palais Imperial have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Sofitel Marrakech Palais Imperial have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sofitel Marrakech Palais Imperial like?
Sofitel Marrakech Palais Imperial is located on the boardwalk in Hivernage, a short 16-minute walk from Jemaa el-Fnaa and 3 minutes' walk from Casino de Marrakech. The local area is considered walkable as well as being good for shopping.

Overall score and ratings

8,2

Very good

8,5/10

Cleanliness

8,3/10

Staff & service

7,0/10

Amenities

8,3/10

Property conditions & facilities

6,6/10

Eco-friendliness

8/10 Very good

All good
Great hotel great location great service
Yoav, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Without a doubt, this is a great property, beautiful area and great pools. However, there is barely anything to do at the hotel and the staff were missing the ability to provide a basic service... If you are travelling with kids, I'd stay away from this hotel as the Kid's club is nonexistent. Unless you want the kids to be just watching TV all the time. We were there around Easter and the hotel was hosting some meeting events that seemed to be getting in the way of everything... Whether it is a lack of enough staff or simply generally low standards, it was far away from the standards of Sofitel, having stayed in many-many Sofitels around the world.
Narek, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Very beautiful hotel with a nice relaxing pool area
Chukwuka, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Sara lalli, 1-night trip
Verified Expedia guest review

8/10 Very good

Good
The hotel is under renovation ، The passage to the rooms through the pool is not convenient but the service is good and the staff is cordial
Michal, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Oussama and Abdel Reheem are 2 outstanding ppl in the front desk who completely transformed my experience there and made everything smooth
1-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay!
Amazing! Just a fabulous trip! Love the Hotel.
Kelsey, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Offensive, Lazy, Dishonest People, Poor sanitation in rooms. prepared food outside in cold weather without plate warmers or food warmers that worked. Guests asked staff to close open door to restaurant and they propped it open for their convenience instead. Lights was dismal and the feeling was dismal in rooms and restaurant.
1-night family trip
Verified Orbitz guest review

8/10 Very good

1-night family trip
Verified Hotels.com guest review

8/10 Very good

Location and style of the building. The staff of the hotel is very proffesional. Amenities and SPA are excellent.
AlbertOD, 4-night family trip
Verified Expedia guest review