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4-star hotel with spa, near Avenue Mohamed VI
Mostly an amazing experience. The food was pricey so my advice is to go out and eat much…
Feb 21, 2020
The overall experience was not good, my husband and I were forced to sleep on a different…
Jan 1, 2020
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
This would be our first trip to Morocco and this hotel looked so nice , ideal to want we were looking for It looked beautiful to me on the pictures and I was hoping that I would enjoyed a Relaxed stay But it became a nightmare after i checked in please to anyone do not stay at this hotel please I repeat : do not stay at this hotel in Marakesh Morocco. For this price you can get other hotels or newer hotels with a better accommodations This booking at the El andalous lounge and spa hotel was a huge mistake ad i end up loosing my money on the booking because of their policy. I have no words to describe how people can fool others by placing outdated pictures on a hotel site as famous as hotel.com but it needs to be put out because I booked this hotel for six nights and I even booked two rooms to be comfortable because on hotels.com I saw all these beautiful pictures of beautiful bedrooms and bathrooms of this hotel El andalous but definitely this hotel is in desperate need for renovation. Specially the bedrooms and bathrooms and the pool area. So please people do not be fooled by pictures I was fooled by outdated pictures but the real thing is different as soon as I arrived not even stepping inside I was asking my daughters if this was the right hotel ?? Did the taxi driver drop us somewhere else ?? I couldn’t believe that this was the hotel I booked !! At the front desk the first thing I asked the receptionist was if this was the el andalous hotel lounge and spa?
6 night family trip, Nov 26, 2019
Verified Hotels.com guest review
Everything was very bad and dont like staff service very bad
2 night family trip, Nov 16, 2019
Verified Expedia guest review
Houssa, 1 night business trip, Sep 30, 2019
Verified Hotels.com guest review
The pool is good and the breakfast was decent. Check in was good but the room was ran down and not clean. The show curtain had blood all over and the room seemed old and in need of updating, along with the air conditioner not working in our room. The one good thing was the beds weren’t totally like sleeping on concrete like the other beds in Morocco and it looks pretty good from the outside. Just a side note if this is the first time going to Morocco every person will ask you if it’s your first time and then try to take advantage of you! So much pressure and price hiking for tourists! Rule of thumb only pay 1/3 of what they start with... They are masters of ripping you off and acting like jerks!!!
1 night family trip, Sep 25, 2019
Verified Expedia guest review
The hotel staff is very friendly and helpful Pool is nice, Spa was good as I got a massage Rooms are clean No WiFi access in the lobby but you have WiFi in your room
R, 1 night trip, Sep 12, 2019
Verified Expedia guest review
I used to go to this hotel back in the 80s and 90s. Unfortunately, it’s become a run down property, breakfast is just ok, service is below ok. Asked for a pool towel and was asked to pay 100 dirhams ($10) as a refundable deposit to get a towel, but other guests were handed towels without paying a deposit. Go figure! The only good thing about the hotel is its location
Mo, 1 night family trip, Sep 8, 2019
Verified Expedia guest review
This was a nice hotel and the rooms are very nice clean. All the employees were nice with the exception of the front desk. Rude, condescending and not helpful at all. I asked for guidance for my lost luggage and basically was told to go the airport -- I had just come from the airport. My keycard did not work, after my 5th time of going down was told not to come down anymore and to ask a cleaning person for help going into my room. Also, he blamed me for the issue. The next day, another guest had the same problem as me and was given a regular key which I asked for the same and received -- why did he not do this the day before???? When my card got eaten by the ATM and I went and reported it; I just got a shoulder shrug and Madame it's Sunday. I just wanted them to put a sign so someone else did not have the same problem. It's too bad, because it was a nice place to stay, but I would never go back and get treated poorly like this again.
Unhappy, 1 night trip, Sep 6, 2019
Verified Expedia guest review
Fouad, 1 night family trip, Aug 6, 2019
Verified Hotels.com guest review
C’était un séjour formidable dans un grand Hotel au sens vrai du terme,le chambre sont larges et propre,le service était à la hauteur,et les employers étaient très aimable.
ABDELHAKIM, 3 night family trip, Jul 8, 2019
Verified Hotels.com guest review
Room needs some updating. But overall hotel was nice.
1 night trip, Jul 7, 2019
Verified Expedia guest review