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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
Lakefront hotel with 2 outdoor pools, near Lake Bacalar

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Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Exterior
Terrace/patio
Premium bedding, Tempur-Pedic beds, minibar, in-room safe
Aerial view
By the serene lake, Cristalino Lagoon Front Hotel Restaurant & SPA offers a tranquil retreat. Soak up the sun on the garden or unwind at one of two pools, then indulge in a rejuvenating massage at the onsite spa. With WiFi and multilingual staff available to assist you during your stay.
VIP Access

Reviews

9,8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Free parking
  • 24/7 front desk
  • Air conditioning

Main amenities (10)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Multilingual staff
  • Kayaking

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Coffee/tea maker
  • Minibar
  • Satellite TV service
The current price is R3 893
R4 757 total
includes taxes & fees
26 Feb - 27 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Partial Lagoon View

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe Double Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Minibar
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe King Size Front Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Minibar
  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe King Size Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Minibar
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Junior Suite Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Minibar
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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Front of property

Amainah Bacalar Hotel Boutique - Adults Only

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, (352)
The price is R4 553
R5 553 total
includes taxes & fees
28 Feb - 01 Mar
Amainah Bacalar Hotel Boutique - Adults Only
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About the area

Map
511 Costera, Bacalar, QROO, 77933

What's nearby

  • Cenote Esmeralda - 5 min walk
  • Cenote Cocalitos - 16 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Cenote Azul - 4 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive
  • Corozal (CZH) - 57 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬6 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

When you stay at Cristalino Lagoon Front Hotel Restaurant & SPA, you'll be within a 10-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A terrace and a garden are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 16
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Children

    • Children (16 years old and younger) are not allowed
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Private picnics

What to do

  • Kayaking
  • Paddleboard on site
  • Ecotours nearby

Services

  • 24-hour front desk
  • Multilingual staff
  • Paddleboard on site
  • Romance packages

Facilities

  • 4 buildings/towers
  • Built in 2023
  • Garden
  • Terrace
  • 2 outdoor pools

Accessibility

  • Front entrance ramp
  • Well-lit path to entrance
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Slippers

Sleep well

  • Premium bedding
  • Tempur-Pedic mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Champagne service

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee (December 31 - December 31): USD 140 per accommodation, per stay

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10.00 to 50.00 per person

Policies

This property does not have elevators.
Long-term renters welcome.
Guests can rest easy knowing there's a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

Does Cristalino Lagoon Front Hotel Restaurant & SPA offer free cancellation for a full refund?

Yes, Cristalino Lagoon Front Hotel Restaurant & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yes, there are 2 outdoor pools.

Are pets allowed at Cristalino Lagoon Front Hotel Restaurant & SPA?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yes, there's free self parking.

What are the check-in and check-out times at Cristalino Lagoon Front Hotel Restaurant & SPA?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Cristalino Lagoon Front Hotel Restaurant & SPA and nearby?

Have fun during the warmer months with activities such as kayaking. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Cristalino Lagoon Front Hotel Restaurant & SPA?

Yes, there's an onsite restaurant.

What's the area around Cristalino Lagoon Front Hotel Restaurant & SPA like?

Cristalino Lagoon Front Hotel Restaurant & SPA is located on the waterfront, a short 16-minute walk from Lake Bacalar and 5 minutes' walk from Cenote Esmeralda.

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Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9,8

Exceptional

10/10

Cleanliness

9,6/10

Staff & service

9,8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful hotel right on the lagoon .Magic!
Elizabeth, 5-night trip

10/10 Exceptional

It was very clean and quiet, also the staff was very nice abd helpful.
juan, 3-night trip

10/10 Exceptional

A wonderful slice of paradise
This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards!
Cecile, 3-night trip

10/10 Exceptional

Exelente
Great place
Saira, 2-night trip

10/10 Exceptional

Would stay again!
dale, 2-night trip

10/10 Exceptional

The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Angelica, 3-night trip

10/10 Exceptional

I was amazed by the comfort, cleanliness and upscale feel to the rooms, the quality of the food from the restaurant and the tranquility of the Lake and the surrounding environment. You will need a car to get to the center but only a 5 minute drive away. The staff were very friendly and helpful.I would definitely reccomend a stay here.
jonathon, 3-night trip

10/10 Exceptional

Exceotional Stay
Our stay at Cristalino Lagon Hotel was a very enjoyable experience. The Hotel Staff was amazing and got what ever we wanted immediately. The resturant was exceptional both in quality and service. The cleanliness in the rooms, the grounds, and property excelled. We were left believing people here really care about their guests.
Tommy, 2-night trip

10/10 Exceptional

New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Ramon, 2-night trip

10/10 Exceptional

This place was EVERYTHING it is advertised to be! I didn’t need to leave the property for ANYTHING! And the staff is WONDERFUL! I cannot wait to come back !
Verne, 2-night trip

10/10 Exceptional

Everything was beautiful, the pools clean and warm, the food and service was incredible, great service. Betza at the front desk was very kind and helpful, the other person at the font desk when we were leaving not so much, kinda hostile and in bad mood.
Carlos, 3-night trip

10/10 Exceptional

Great place only issue is no breakfast included so have to buy in restaurant - restaurant is very good but the bill add’s up :-)
Brian, 3-night trip

10/10 Exceptional

Great find in Bacalar
Beautiful new (one year old) hotel. Many other waterfront hotels are not aging well. Well maintained. Helpful friendly staff. Room service by request or towel renewal only by request. Excellent AC but need to request day/night changes. Lots of lounges around two pools and docks over water. Good restaurant but music was very loud for dinner ambience. 30 minute walk or inexpensive taxi to town center. SUGGESTION: need a water refill unit (at reception) to reduce plastic bottle usage.
G Brent, 3-night trip

8/10 Very good

Very nice property, we enjoyed the pool and the lagoon, compared to other places we visited, the lagoon area in front of the hotel was clean with crystal clear water. The staff was super friendly and professional! One thing we absolutely did not like is that you have no control over the AC, you need to call the staff to operate it and that was quite annoying, hopefully they will find a better way to do this, at least access to turn on/off would have nice.
Julio, 3-night trip

10/10 Exceptional

I would go back loved it
Denise, 3-night trip

10/10 Exceptional

Gorgeous hotel right on the lagoon. The staff were attentive and friendly. We enjoyed our stay. Only thing I would mention is they should have bikes to rent. We had to spend money on taxis every time we wanted to go to centro Bacalar. But other than that the stay was perfecto!
Brianna, 3-night trip

10/10 Exceptional

Beautiful, new, clean
Randy, 1-night trip

10/10 Exceptional

Had an amazing experience at Hotel Cristalino. The service was top-notch and everyone was very friendly and accommodating. The room was a great size and I had the option of choosing which scent I preferred for the soaps and lotions provided. The lagoon was absolutely breathtaking and you are able to borrow kayaks or paddle boards from the front desk to explore it.
Celeste, 2-night trip

10/10 Exceptional

loved it all 11
Randy, 1-night trip

10/10 Exceptional

This property and the service that we received were magnificent. The staff were glorious and attentive, with great amenities available. The spa only had one therapist so we had to stagger appointments, but not a big deal. We had some pool side snacks and ordered dinner from room service one night. The food & cocktails were spectacular. Very convenient to town, but also has everything you need. A few other resorts & restaurants are within walking distance as well. Property is new and clean. The beds were incredibly comfortable. Rooms were spacious & well designed, including rainfall shower, extra counter space, large balcony, great air con & hot water.
Amber, 4-night trip

8/10 Very good

jacuzzi
nos fue muy bien solo sugiriria un jacuzzi y el cuarto estaba un poco humedo el aire hacia un poco de ruido
Paola, 3-night trip

10/10 Exceptional

Excelente opy
Bonito ambiente, buena ubicación, personal atento, todo excelente
Guillermo F., 4-night trip

10/10 Exceptional

Carlos, 1-night trip

10/10 Exceptional

Perfecta opcion en bacalar
El hotel esta nuevo todo funciona perfecto, todo el personal muy amable y eficiente nada se les atoraba. Esta en la mejor parte de la laguna
Hector, 3-night trip

10/10 Exceptional

Maravilloso
Increíble, desde los detalles en la habitación, las vistas, el color del lago en este sector, el personal y la comida. Todo fue perfecto. Un lugar ideal para desconectarse y disfrutar de todo lo que el hotel ofrece. Lo recomiendo 100%. Fue una experiencia maravillosa, muy preocupados del detalle. ¡Volvería a ir mil veces!
Francisca, 2-night trip