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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Property amenity
Private beach, white sand, beach umbrellas, beach massages
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

UNESCO Sustainable Travel Pledge

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Costa Mujeres beachfront property with 4 outdoor pools and restaurant

7,6/10 Good

502 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Room options

About this area

What's nearby

  • On a private beach
  • Playa Mujeres Golf Club - 12 min drive
  • Ultramar Ferry Puerto Juárez - 24 min drive
  • Norte Beach - 96 min drive
  • Cancun Mall - 26 min drive
  • Puerto Cancun Marina Town Center - 27 min drive
  • Plaza Las Americas - 27 min drive
  • Playa Tortugas - 31 min drive
  • Langosta Beach - 33 min drive
  • Tortuga Beach - 35 min drive
  • Cancun Convention Center - 42 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and mani/pedis. So Cal Gourmet Emporium serves international cuisine and is open for breakfast, lunch, and dinner. Other features of this upscale property include a free kid's club, a poolside bar, and a health club.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 648 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Grocery/convenience store
  • Children's games

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Garden
  • Terrace
  • Health club
  • 4 outdoor pools
  • Designer stores on site
  • Spa services

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: MXN 31.12 per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer free cancellation for a full refund?
Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
As of 07 February 2023, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on 05 March 2023 start from R7 064, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Sorry, there's no onsite parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
What are the check-in and check-out times at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort and nearby?
Onsite recreation at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort includes aerobics, Pilates, and yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include a private beach and a health club. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has spa services and a garden.
Are there restaurants at or near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Yes, So Cal Gourmet Emporium offers international cuisine. Nearby restaurants include Q Bravo (9.3 mi), Soggy Peso (9.3 mi), and Picus (9.3 mi).
Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Reviews

7,6

Good

8,4/10

Cleanliness

7,8/10

Staff & service

8,0/10

Amenities

8,4/10

Property conditions & facilities

8,3/10

Eco-friendliness

Reviews

10/10 Exceptional

Darnisa, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Nice stay at Planet
Overall is very good. Food is very good. We had a good time with family. Modern and beautifull. Very good beach it's blue clear and clean. Tips and Notice... 1. Try to go in low season, in high season you may confront problems with restaurant reservations, need to do a line to reserve at 3pm for the teppanyaki and don't be late in Sunset grill they can leave you out also. 2. Flowrider is not included they charge you $30 per user daily. 3. Trampoline, they will also charge you. Nice stay. Thanks.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

We were there for a wedding and there was about 32 of us total. Almost everyone had issues initially with room booking errors (swim out rooms paid for but given a regular room, one king bed for 4 adult guests, repeatedly locked out of room, etc). We also booked cabanas and when we showed up, they were gone. Although this was frustrating, they did eventually make things right but it was a stressful few days. The last 4-5 days really improved and we ended up having a wonderful trip. Pros- lots of fun things to do for adults and kids, beautiful beaches, wonderful spa… Cons- the food was not that great (we travel to all inclusive resorts all over Mexico twice a year), the staff is very disorganized when it comes to staying on the same page when delivering what you are asking for (reservations, cabanas, etc), it’s kind of a mess (there is trash on the grounds that takes much longer to get cleaned up than most resorts) I do want to make a special shout out to Karla and Alejandro in the cabanas. After our troubles, they went out of their way to make sure we were taken care of and they were absolutely incredible. Very attentive, friendly, accommodating and incredibly kind.
Jessica, 7-night family trip
Verified Expedia guest review

4/10 Fair

My rooms air conditioner was not funcioning. I told 2 managers, nothing was done. The hostess at the restaurant Gusto that had the movie name Bicentenial man on her name tag was extremely rude and gave off the racist vibe. I had 2 encounters with that woman and the same horrific experience. The property only has one night club and the dj is absolutely terrible. The pool bars all close too early, around 5 or 6 pm/ the sun did not go down until 8/ 8:30. :(
Joyce, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Harshil, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and comfortable hotel. Excellent dining options and everything is new.
Maria Patricia, 2-night romance trip
Verified CheapTickets guest review

8/10 Very good

M
Catherine, 4-night family trip
Verified Travelocity guest review

10/10 Exceptional

Super friendly clean fun.. free kayaks and sailing. 5 stars
Karla, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a bad experience with Expedia, but Resort took care of us. Changed our room and amazing upgrades
vishaldeep kaur, 4-night trip with friends
Verified Expedia guest review