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Family Airport Hotel

3.5 star property
Hanoi family-friendly hotel with restaurant

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Photo gallery for Family Airport Hotel

Premium bedding, memory-foam beds, minibar, in-room safe
Lobby
Exterior
Reception
Meeting facility
In the heart of Hanoi, Family Airport Hotel offers a warm welcome with airport drop-off and dry cleaning/laundry services. Connect to WiFi in public areas, grab a bite at the on-site restaurant or snack bar/deli, and enjoy tour/ticket assistance from the 24-hour front desk.

Reviews

6,8 out of 10
Good

Popular amenities

  • Airport transfer
  • Parking available
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Free airport drop-off
  • Free bus station shuttle
  • Room service
  • Babysitting
  • Business center
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room

Premium bedding, memory-foam beds, minibar, in-room safe

Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LCD TV
Pillow menu
  • 32 sq m
  • Hill view
  • Sleeps 5
  • 2 King Beds

View all photos for Family Double or Twin Room

Premium bedding, memory-foam beds, minibar, in-room safe

Family Double or Twin Room

Highlights

Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LCD TV
Pillow menu
Memory foam bed
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Double Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room

Premium bedding, memory-foam beds, minibar, in-room safe

Basic Double Room

Highlights

Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LCD TV
Pillow menu
Memory foam bed
  • 322 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Panoramic Triple Room, Multiple Beds

Premium bedding, memory-foam beds, minibar, in-room safe

Panoramic Triple Room, Multiple Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Refrigerator
Dining table
LCD TV
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

Similar properties

Breakfast, lunch, dinner served; local cuisine

Family Transit 2 Hotel

  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free WiFi
7.6 out of 10, Good, (107)
The price is R262
R297 total
includes taxes & fees
07 Mar - 08 Mar
Family Transit 2 Hotel
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About the area

Map
19 Vo Nguyen Giap, Thai Phu, Mai Dinh, Soc Son, Hanoi, 10000

What's nearby

  • Melinh Plaza - 10 min drive
  • Nhat Tan Bridge - 13 min drive
  • West Lake - 13 min drive
  • Thanh Chuong Viet Palace - 18 min drive
  • Hoan Kiem Lake - 18 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 5 min drive
  • Ga Phuc Yen Station - 13 min drive
  • Ga Huong Canh Station - 20 min drive
  • Ga Vinh Yen Station - 26 min drive
  • Free airport drop-off
  • Area shuttle (surcharge)
  • Free bus station shuttle

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪Memos Fastfood&Drinks - ‬5 min drive
  • ‪Sky Café & Restaurant - ‬6 min drive
  • ‪Nhà Hàng Ngọc Sương Phố Food - ‬5 min drive
  • ‪Urbanmarket - ‬5 min drive

About this property

Family Airport Hotel

Family Airport Hotel puts you within a 15-minute drive of West Lake.

Languages

English, Japanese, Vietnamese

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in time starts at noon
    • Minimum check-in age – 16
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Children

    • One child (7 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free off-site parking within 3 ft
DONE

Transfers

    • Free airport drop-off on request (available 24 hours a day)*
    • Free bus station shuttle
DONE

Off-site

    • Area shuttle within 2 kilometres*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Television in common areas
  • Reception hall

Accessibility

  • Elevator
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress
  • Free extra futon

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Refrigerator
  • Freezer
  • Toaster
  • Free bottled water
  • Dining table
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry
  • Cleaning supplies

Special features

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Policies

This property accepts credit cards and cash.

Also known as

Family Airport Hotel Hanoi
Family Airport Hanoi
Family Hotel Soc Son
Family Airport Hotel Hotel
Family Airport Hotel Hanoi
Family Airport Hotel Hotel Hanoi

Frequently asked questions

Are pets allowed at Family Airport Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Family Airport Hotel?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Family Airport Hotel?

Yes, a free shuttle to the airport is available.

What are the check-in and check-out times at Family Airport Hotel?

You can check in starting at noon. Check-out time is noon.

What is there to do at Family Airport Hotel and nearby?

Have fun during the warmer months with activities nearby such as cycling.

Are there restaurants at or near Family Airport Hotel?

Yes, there's an onsite restaurant that offers international cuisine.

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Family Airport Hotel Reviews

Reviews

6,8

Good

6,8/10

Cleanliness

7,0/10

Staff & service

3,6/10

Amenities

6,6/10

Property conditions & facilities

4,0/10

Eco-friendliness

Reviews

6/10 Good

Affordable for transit of airplanes. It is located a local area, not much shops around the hotel.
HIDEKAZU, 1-night trip

8/10 Very good

Wrong address it #10 very hard to find
Julie, 1-night trip

4/10 Fair

YOKO, 1-night trip

10/10 Exceptional

Kimberly Jaigne Marjorie, 1-night trip

4/10 Fair

Tomoaki, 9-night trip

4/10 Fair

주변에 편의점없어요 한적한곳입니다 차라리 박닌에 가면 더 우수합니다 시설도 더 좋구요 별로였음
SEUNG, 1-night trip

2/10 Poor

迎えに来てくれずとても困りました　２部屋予約してたのに１部屋しか準備してませんでした　空港へ送ってもらうのにもたいへんな労力が掛かりました
日本人, 1-night trip

10/10 Exceptional

2 Oct 2018. 4people 1night stayed in Deluxe Quadruple Room. The room was very clean. Staff was very kind. Breakfast was simple but heartful.(almost transit hotels in Hanoi is not).but It is not easy to find location. If I go to Hanoi, I will visit Family Airport Hotel again.
1-night trip

8/10 Very good

Vu, 1-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Unprofessional, dishonest hotel management
We booked hotel and told them when we will arrive in Hanoi so that they can pick us up. They did not come to airport as they said they would. We called and texted them 20 times in 4 hours and they did not pick up phone. And no taxis knew where they were. So we stayed at a different hotel. They finally sent us text saying we would not be charged. Then they sent another text letting us know they will charge us and if we did not like it, we should complain to Expedia. They are VERY unprofessional, dishonest, unethical. I would recommend that you not do business with these scammers
Mayadar , 1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Hotel w oczekiwaniu na samolot
Hotel niedaleko lotniska. Transfer ok 4 USD w jedną stronę. Śniadanie wliczone w cenę, ale bardzo małe i jednak okazało się, że trzeba było za nie zapłacić. Z kolei transfer na lotnisko był free więc prawie się wyrównało. Dojazd do centrum trwa ok. 30 minut i kosztuje ok 15 usd.
Alina, 1-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Convenient for early flights
Practical stay kind of close by to the airport. There is not so much around so would just recommend if you have a early flight is quite convenient to stay There. Staff seem young and not as professional as the picture shows at website. Overall room is confortable and big.
Nathalia, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Nice hotel airport
We walked along the main highway to the hotel in half an hour. Check in easy. English wasn't understood so well but staff was so friendly and helpful that it did not matter. Hotel was clean, room clean and very nice big bathroom and everything we needed. They bent over backwards to get us on our way the next day to our destination by bus. I would stay here again and so would my wife and she can be fussy sometimes.
This review was submitted before 2018 and has not been verified.

6/10 Good

高速公路就在旁邊，非常吵，原來有訂早餐，被硬凹成沒有，離場時，櫃檯小姐服務態差。
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice room near the airport.
The hotel is very close to the airport but it is too far for walk. The taxi don't want to take us there, they told us to take the small bus so we did. We didn't expect anything much since we only need to spend the night and leave the next morning for the domestic flight but the room is greater than what we thought, nice and clean especially the toilet. Staff is nice and helpful. The only drawback of this hotel is the loud noice of the traffic since the hotel is sit next to the highway to the airport.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Bra hotell,trevlig personal.
Vi hade varit mitt i kaoset i centrum i 4 dagar, så det var skönt att få lugn och ro. Personalen var snäll, gjorde allt i sin makt för att vi skulle trivas.
This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

8/10 Very good

空港に近いホテル
この料金にしては、部屋も清潔だしスタッフの対応も良かったと思う。 後はホテル周辺に飲食店が無かったと思うので、デリバリーとかのサービスも有ると更に良いと思う。
This review was submitted before 2018 and has not been verified.

6/10 Good

空港から近いホテル
部屋の中が少しカビ臭く、部屋に置いてあるカップの1つが洗ってなくそのまま。その他シャワー、トイレ、手洗い場、ベットは綺麗。スタッフはフレンドリーで日本語を勉強している方がひとり。宿泊費が安いので、妥当な感じがしました。
This review was submitted before 2018 and has not been verified.

8/10 Very good

생각보다 넓고 생각보다 깨끗하고 쾌적한 편이었습니다. 직원들도 친절하여 인상에는 좋게 남았습니다. 다만, 조식이 굉장히 부실한 편이고 화장실이 통유리로 되어 있는 점은 다소 불편했습니다. 하지만 공항에서 가깝고 가격도 저렴한 편이어서 후에 재방문할 가능성이 높은 편입니다. 아주 좋지는 않았지만, 괜찮았습니다.