Red Maple Suites - Icon

Great place! Very communicative host.

Getting the key and returning it have been a nightmare, 100% will never book again.

We loved the location, as well as the set up of this place. It’s very convenient. Although it was very cold and had very thin and rough bedding. Also one of the bath tubs did not have a plug.

There’s a cafe key system where you go nearby to collect your key to the suite from an electronic kioske This kind of surprised me and made me uncomfortable as I had never heard of this type of thing before. It should have been highlighted in advance. There were no onsite ice drinks concierge, front desk etc. The suite is in an apartment or condo building.

Toilet in main bedroom broken, had to reach inside all the time to assist! Shower curtains were all moldy on the bottom, walls were dirty, fan in other bathroom sounds like a helicopter landing, deck was filthy. neighbors yelling, screaming, fighting!

Service should be more helpful, Parking garage number should more clear example P1,P2,P3 level should be written with each spot, and it will be nice if were in order numbers.

My Son and a friend stayed there to attend a concert at the Opera house when asked how was the room he said "It was amazing"

This was the worst experience ive ever had in my life. First of all why is it called red maple suites? Theres is no sign ANYWHERE that says red maple suites so it took me forever to figure out what building it was when in reality the building is called THE ICON... And then when i finally find the front entrance i cant get in the building cause i need some keyfob, And theres no parking... Number 2 i paid the exact amount that i would have had to pay for a room accross the street at the marriott. Number 3 why is a booking under hotels.com of its not a hotel? I was under the impression i was a hotel for that reason and when i get there i fond out its some garbage apartment room. Number 4 the ad lied it says 2 bathrooms and it said there was a pullout couch. There was only ONE bathroom and NO pullout couch just a regular couch. Number 5 the location of this apartment was the worst ever. There was a rooftop patio DIRECTLY ACCROSS the balcony blasting music until 2am and everyone on the patio can see you if u go outside or leave the blinds open.. Number 6 it took 5 minutes for the water to warm up from cold to take a shower. Not worth what i paid at all and im never in my life coming back and telling everyone else i know to never ever book with "red maple suites" cause i paid 905 dollars for 3 nights in a garbage apartment room not a hotel like it stated.. Had to wash the towels myself couldnt request new sheets or anything. Seriously worst place ive ever stayed.

Very noisy area. Cars beeping, drunk locals, police/emergency vehicles seem to frequent the area in the night. Mattress made my back spasm.

Everything about this place and location was exceptionally superb, the suite was clean, cozy and spacesious for my family of five, the location was excellent near to almost everything, loved it.