Novotel Suites Hanoi

Photo gallery for Novotel Suites Hanoi

Primary image
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Hypo-allergenic bedding, free minibar items, in-room safe, desk
View from room
Hypo-allergenic bedding, free minibar items, in-room safe, desk

Overview of Novotel Suites Hanoi

UNESCO Sustainable Travel Pledge

Novotel Suites Hanoi

4.0 star property
4-star hotel with 2 bars/lounges, near Indochina Plaza Ha Noi

8,8/10 Fabulous

98 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchenette
Map
5 Duy Tan Street, Cau Giay, Hanoi
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Cau Giay
  • Vietnam University of Commerce - 2 min drive
  • Museum of Ethnology - 2 min drive
  • Keangnam Landmark Tower 72 - 3 min drive
  • Vietnam Museum of Ethnology - 3 min drive
  • Australian Embassy - 4 min drive
  • Embassy of the Republic of Korea - 4 min drive
  • Lotte Center Hanoi - 4 min drive
  • Vietnam National Convention Center - 5 min drive
  • My Dinh National Stadium - 12 min drive
  • Van Phuc Diplomatic Corps - 4 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 32 min drive
  • Hanoi Railway Station - 7 min drive
  • Hanoi Long Bien Station - 9 min drive
  • Hanoi Yen Vien Station - 17 min drive
  • Airport shuttle (surcharge)

About this property

Novotel Suites Hanoi

Putting you within a 10-minute drive of Hanoi Opera House, Novotel Suites Hanoi features a rooftop terrace and offers an airport shuttle (available 24 hours) for VND 1150000 per vehicle. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Food Exchange, which serves local and international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and a free kid's club at this upscale hotel, and in-room conveniences like refrigerators and microwaves. The helpful staff and airport proximity get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 151 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (15 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–9:30 AM on weekdays and 6:00 AM–10:00 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu
  • Children's games
  • Toys

Working away

  • Business center
  • 3 meeting rooms
  • Computer station
  • Conference space (1938 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness center
  • 18 holes of golf
  • An outdoor pool
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Spanish
  • Vietnamese

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Dining

Food Exchange - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Rooftop Bar - Onsite rooftop bar. Open daily.
Gourmet Bar - This lobby lounge serves light fare only. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 420000 for adults and VND 210000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of VND 1150000 per vehicle (one-way, Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 981750.0 per night
  • Airport shuttle service for children up to age 15 costs VND 1150000 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Novotel Suites Hanoi Opening March 2016 Hotel
Novotel Suites Opening March 2016 Hotel
Novotel Suites Hanoi Opening March 2016
Novotel Suites Opening March 2016
Novotel Suites Hanoi Opening May 2016 Hotel
Novotel Suites Opening May 2016 Hotel
Novotel Suites Hanoi Opening May 2016
Novotel Suites Opening May 2016
Novotel Suites Hanoi (Opening March 2016)
Novotel Suites Hanoi (Opening April 2016)
Novotel Suites Hanoi Hotel
Novotel Suites Hanoi (Opening May 2016)
Novotel Suites
Novotel Suites Hanoi Hotel
Novotel Suites Hanoi Hanoi
Novotel Suites Hanoi Hotel Hanoi

Frequently asked questions

Overall score and ratings

8,8

Fabulous

9,0/10

Cleanliness

8,8/10

Staff & service

8,7/10

Amenities

8,7/10

Property conditions & facilities

10/10 Exceptional

I stay here often whenever I visit for business meeting
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Came here for Ms. Loan. Unfortunately she is busy with her work but still made the strong effort to come and see me and say hello at the 17th floor. Will definitely return to this Hotel when I visit again despite the higher price and no convenient stores nearby. PS: Please top up some cup/bowl noodles for guest to purchase.
Erin, 2-night business trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

10/10 Exceptional

Priyani Devika, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

maggie, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Victor, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Returned to stay after the last trip last year December from work. This time with a colleague so booked the 2 room apartment and try out. Back to find the staff Ms. Loan to have a chat which was the one of the main reason I chose Novotel. Great to see her again and hope to be back soon again for a stay. Overall great, one minus point is the hot water in bathroom is slightly difficult to use to adjust the correct temperature, but is not a big issue. Hope the rooftop bar can open till 2 a.m. or more to accommodate my return late from work at 12 a.m. Overall, a great stay!
Erin, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

I’ll be back this hotel for business soon and quite nice get there.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice and comfortable stay
Very nice rooms and good for long business trips. A home away from home.
3-night business trip
Verified Hotels.com guest review