Lotte Hotel Hanoi

Photo gallery for Lotte Hotel Hanoi

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk

Overview of Lotte Hotel Hanoi

Lotte Hotel Hanoi

5.0 star property
Luxury Hanoi hotel with full-service spa, connected to a shopping center

9,4/10 Exceptional

986 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is R1 939
Price available on 2022/08/19
Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Health club
  • Sauna
  • Spa tub
  • 24-hour room service
  • Room service
  • Business center
  • Airport shuttle
  • 24-hour front desk
For families
  • Children stay free
  • Private bathroom
  • Separate bathtub and shower
  • Separate bedroom
  • Television
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Ba Dinh
  • Hoan Kiem Lake - 18 min drive
  • Hanoi Opera House - 21 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 33 min drive
  • Hanoi Railway Station - 14 min drive
  • Hanoi Long Bien Station - 19 min drive
  • Hanoi Giap Bat Station - 27 min drive
  • Airport shuttle (surcharge)

About this property

Lotte Hotel Hanoi

Lotte Hotel Hanoi offers an airport shuttle (available 24 hours) for VND 1155000 per vehicle one way. Guests can visit the spa to be pampered with massages or mani/pedis, and Grill 63, one of 4 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. Fellow travelers like the helpful staff and overall property condition.

Languages

English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 318 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free

What to do

  • Basketball

Working away

  • Business center
  • Meeting rooms
  • Conference space (13870 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available

Languages

  • English
  • Japanese
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • 48-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Dining

Grill 63 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Red River - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Tim Ho Wan - This restaurant specializes in dim sum.
Top of Hanoi - Onsite brasserie. Guests can enjoy drinks at the bar.
Pharaohs - This cocktail bar serves light fare only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 1155000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for VND 1713596.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

Overall score and ratings

9,4

Exceptional

9,6/10

Cleanliness

9,3/10

Staff & service

9,4/10

Amenities

9,5/10

Property conditions & facilities

8,7/10

Eco-friendliness

10/10 Exceptional

Willy, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Choon Tiong, 1-night trip
Verified Hotels.com guest review

6/10 Good

Unhappy Lotte stay
Bedsheet has stains when i first stepped into room. Next morning asked for more water n bath gel but not given. Only 2 small bottles of water provided. Need to ask for more everyday. Shaver blade destroyed cos put on tower instead of just into a cup in the basin
Wee Meng, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel in the heart of everything.
I was pleasantly surprised and highly impressed by the quality of the service and property. Clean, comfortable, convenient, high quality, efficient and a wide array of perks makes this hotel the ideal place to stay while in Hanoi. I loved everything about it!!!!
Erick, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Tserenbat, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel. Very clean, comfortable bed and large bath room.
Steven, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Soon Lee, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Always my first choice in Hanoi
Everytime i visit Hanoi i would definitely stay with them. We really enjoy our stay.
teo, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Yong, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review