Palmerston Suites

I had a minor problem caused by a previous guest. Even though it was late at night the manager addressed the issue in a polite and professional manner.

Much better than I expected it to be. I would gladly stay there again and recommend it to anyone else.

This was a super cute place to stay & had lots of space. A little outside of center city Edinburgh.. so you’ll have to walk or take the tram. Nice area. Safe. WiFi worked well. I was also happy to have a refrigerator.

Good value and comfortable. Easy access to the city and transport.

Centrally located and with good transportation options. Room was okay, but quite warm even if the outside temperature was not overwhelming. Checkin was inadequate. I was made to sign for two room cards, but receptionist was surprised when I actually insisted I got two cards. Information on how to enter the building was not communicated bar from a note at the bottom of a piece of paper that I fortunately kept with me on our first outing. Cleaning was bad. Bed linen had not been changed, there were hairs lying around the bathroom and the seat was up. There were used soap packs in the shower and used teabags in the kitchen. We would have left had it not been impossible to find someplace else at this date.

The place is basically ok, convenient and clean. The Hungarian young lady on reception when I checked out was brilliant. The two guys on reception when I checked in were friendly but less helpful. Normally I don't want a porter expecting a tip for wheeling my small case a few metres along the flat but this time an offer of help up the many stairs with my case would have been welcome but wasn't forthcoming. When there's a healthy young guy on reception hanging about with nothing to do it shouldn't be necessary to ask for help. It's an old building and there's no lift (elevator) so consider that if you have mobility difficulty. The room is fine but it's definitely not a suite. A suite is at least three distinct rooms which are furnished appropriately. This is a bedroom with badly thought-out furniture and two walk-in cupboards (closets): one a bathroom, the other just about a kitchenette. They are plenty big enough for a short stay. The kitchenette is fine for simple cooking or reheating food but there is nowhere in the kitchenette to sit at all and nowhere in the bedroom to sit and eat comfortably. There is low coffee table that you can't get your legs under and two arms chairs that you couldn't put by the table anyway. There's a completely pointless sofa directly under the TV facing the bed. Why? To save costs Palmerstone's reception is staffed 8 to 8 and acts as a virtual reception for some of their other properties. Despite the silly furniture I did like the place.

Great location, lovely room and staff. Our room wasn’t very sound proof and we could hear the street outside loudly.

The room was very small, uncomfortable, dirty and was in desperate need of a refurb. Ironing board, wardrobe and lamp were broken. The dishes were dirty and the curtains so dirty they were black. Compensation offered by hotels.com as the property would not support at all. Also, I turned up to my windows open and -6 degrees outside, I had to ask for the heating to be turned on! Avoid the junior suite!!!

Good place with freindly and helpful staff

Friendly, helpful staff.