Pan Pacific Hanoi

Photo gallery for Pan Pacific Hanoi

Primary image
Indoor pool
Terrace/patio
Private kitchen
View from room

Overview of Pan Pacific Hanoi

UNESCO Sustainable Travel Pledge

Pan Pacific Hanoi

5.0 star property
Luxury hotel in Ba Dinh with 2 restaurants and 2 bars/lounges

8,8/10 Fabulous

797 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
1 Thanh Nien Road, Ba Dinh District, Hanoi
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Ba Dinh
  • Hoan Kiem Lake - 3 min drive
  • Hanoi Opera House - 13 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 20 min drive
  • Hanoi Railway Station - 4 min drive
  • Hanoi Gia Lam Station - 6 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

About this property

Pan Pacific Hanoi

A great choice for a stay in Hanoi, Pan Pacific Hanoi features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 75 per vehicle. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour fitness center. Fellow travelers love the overall value and location.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Malay, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 273 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference center (13143 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Japanese
  • Korean
  • Malay
  • Vietnamese

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Overall score and ratings

8,8

Fabulous

9,0/10

Cleanliness

9,0/10

Staff & service

8,8/10

Amenities

8,7/10

Property conditions & facilities

9,5/10

Eco-friendliness

8/10 Very good

Keith, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Quang, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Yong, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

JOSEPH, 1-night trip
Verified Hotels.com guest review

8/10 Very good

No flavour
Nice hotel, but nothing exceptional. Hotel was empty (coronavirus) but no upgrade. Business lounge is poor, some customer are welcome at 17H some other have to wait up to 17H30. Regarding room and service everything is ok, but do not expect a nice commercial attention
Philippe, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Yiu Kei Ken, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great stay at this hotel and got a room with a view overlooking the West lake.
Rishi, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Staff very very helpful after a very long flight ,room clean and tidy
David, 1-night trip
Verified Expedia guest review