6/10 Good
02 January 2025
Always check for bedbugs
The hotel itself was nice. We arrived, checked into our room and promptly discovered bed bugs. We went to the front desk and notified them. They moved us into a smaller room and wanted to charge us the same price as we paid for the suite... with bugs. When we went to the desk in the morning to talk to the manger she never came out to talk to us face to face. Instead authorized her staff to offer is 15% discount on our 1st night. It didn't even cover to difference in price between rooms! The staff finally agreed to 20% but i still never saw the manager. The breakfast was OK, but never refilled. We had to constantly ask for main items like eggs, pancakes and sausage to be refilled. It was like this no matter what time we went to breakfast.
Verified traveller
3-night family trip
Verified Hotels.com guest review