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1 room, 2 adults

Westgate Lakes Resort & Spa Universal Studios Area

4-star4 stars
Great for families

Good to know

  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
  • Arcade/game room
9500 Turkey Lake Rd, Orlando, FL, 32819, United States of America

4-star resort with spa, near Pointe Orlando
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
    • Arcade/game room
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Florida may have travel restrictions in place due to COVID-19. 

  • First the good. The room was large, comfortable and for the most part some what clean.…Feb 27, 2021
  • Everything but the parking was great! My husband and I went for anniversary and the Villa…Feb 19, 2021

Westgate Lakes Resort & Spa Universal Studios Area

from ZAR 1,793
  • Studio (Villa)
  • Villa, 2 Bedrooms
  • Villa, 3 Bedrooms
  • Villa, 1 Bedroom
  • Deluxe Villa, 1 Bedroom
  • Room (Resort Select)
  • Studio (with Horror Nights Event Shuttle )
  • Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )
  • Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

What’s around Westgate Lakes Resort & Spa Universal Studios Area

Landmarks

  • Universal Orlando Resort - 42 min walk
  • Discovery Cove - 44 min walk
  • Ripley's Believe It or Not - 42 min walk
  • Dr. P. Phillips Hospital - 1 min walk
  • SeaWorld® Orlando - 2.4 mi / 3.8 km
  • The Wheel at ICON Park™ - 2.5 mi / 4 km
  • Aquatica - 2.9 mi / 4.7 km
  • Madame Tussauds - 2.4 mi / 3.9 km

Getting around

  • Orlando International Airport (MCO) - 21 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando Sanford Intl. Airport (SFB) - 43 min drive
  • Orlando Station - 13 min drive
  • Kissimmee Station - 20 min drive
  • Winter Park Station - 22 min drive

At a glance

Key facts

Hotel size

  • This hotel has 1 990 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • Florida may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children's club*

Pets

  • Pets allowed (dogs only)*

  • Restrictions apply*

  • 2 per room (up to 60 lbs)

  • Pets must be supervised

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite valet parking

  • Onsite self parking (fees apply)

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast (surcharge)
  • 3 restaurants
  • 3 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 28
  • Year Built - 1984
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
Languages Spoken
  • Portuguese
  • Spanish

In the room

Home comforts
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided
  • In-room safe

Special features

Spa

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Westgate Lakes Resort & Spa Universal Studios Area’s small print

Also known as

  • Westgate Lakes Resort Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

Policies

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 200 per accomodation, per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • Additional inclusions

Optional extras

Self parking is available for an extra charge

Breakfast costs between USD 6.95 and USD 12.95 per person (approximately)

Children's club access is available for an extra charge

Pets are allowed for an extra charge of USD 100 per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Westgate Lakes Resort & Spa Universal Studios Area

  • Does Westgate Lakes Resort & Spa Universal Studios Area offer free cancellation for a full refund?
    Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Westgate Lakes Resort & Spa Universal Studios Area?
    This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there's free valet parking.
  • Is there a pool at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there are 7 outdoor pools and a children's pool.
  • Are pets allowed at Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 100 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Westgate Lakes Resort & Spa Universal Studios Area?
    You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Westgate Lakes Resort & Spa Universal Studios Area?
    Yes, there are 3 onsite restaurants, featuring American cuisine. Nearby restaurants include Brick House Tavern + Tap (2.4 mi), Yard House (2.5 mi), and Vito's Chop House (2.7 mi).
  • What is there to do at Westgate Lakes Resort & Spa Universal Studios Area and nearby?
    Have fun with onsite activities like kayaking, fishing, and cycling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 spa tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 3 poolside bars, a sauna, and a steam room, as well as an arcade, a picnic area, and a garden.

Recent reviews

Very good 8,0 From 3 154 reviews

Poor 2,0
worst stay ever..
My stay with this resort was disorganized to say the least. It had minimum staff over crowed parking. courtesy service limited due to low staff. The only thing that was best was the gentlemen whom helped us to our room day 1. my party became ill due to the fact that they were outside in 55 degree weather awaiting cart attendant to pick up from garage to bring back to room because when we left for an early am store run prior we were parked in handicap and due to the fact that it was gone when we came back and I could not walk that far we parked our vehicle in a non parking - called front desk and explained the situation we were told we have to move the vehicle or it would be towed. the resort police called the room and expressed the same even after we told them our disability situation. called that morning and management provided a resort credit .even though we told them we were checking out that am. so we used on lunch at the resort restaurant- on hold for 20 plus minutes finally got someone and was told they were short staffed too. received a call back about order and it was all wrong - called resort to complain and they stated that the resort is having phone issues - so much more im annoyed to speak on anymore
August, us3 night family trip
Very good 8,0
Nice Visit
us4 night family trip
Exceptional 10,0
Had a great time at the resort they had lots of things for us to do and had 7 pools for you to check out also has an arcade and everything is ina close area to the were you check in at
Michael, us4 night trip
Exceptional 10,0
Friendliest staff
The staff at these resorts are amazing! Some of the kindest people we have ever seen at work!
Debbie, us1 night business trip
Exceptional 10,0
My second home
I stay there every time I’m in Orlando because it’s located near everything. Also they have large teams of staff that keep the property running efficiently. They have security at the entrance so they make all the guests feel safe. Everything is a phone call away. The front desk staff are always polite and ready to help.
Eric, us3 night business trip
Exceptional 10,0
Great place to relax
Clean comfortable safe great food pool staff Don't need to leave property for anything shuttle and golf cart staff to take you around get a tour from Aldi he was very informative justed loved his tour of property
us1 night trip
Good 6,0
The room was nice but my problems was that on the website they list that there bars and room service is available to 10-midnight but everything closes at 9 which ruined all of my plans.
Kassandra, us1 night trip
Very good 8,0
okay stay
I enjoyed my stay. My only complaint is that I paid for lakeview and had a constructions view.
KRYSTAL, us1 night trip with friends
Very good 8,0
The resort was beautiful however there is contruction going on and not enough parking
Ashley, us2 night trip
Fair 4,0
Terrible needs to be upgraded
Erica, us3 night family trip

Westgate Lakes Resort & Spa Universal Studios Area