2/10 Poor
27 January 2025
Misrepresentation of Property
There are absolutely No facilities open or available at the property. The pool, spa, bbq, bistro are all closed down & in disrepair. The floor was dirty and the shower had mould in the shower. We could hear the people next door when they spoke. The car park on site was also closed. Had to park in vacant lot next door & trundle bags in. Rubbish was overflowing in bin in hallway to room. The room was freezing & we were unable to get the heater to work. The beds had a sheet & 1 blanket on each bed. There was only 1 extra blanket for 2 beds, we had to use the beach towels on the 2nd bed to try and keep warm. We contacted Vacasa & they sent a person@ 6pm to try & fix heater. Heater wasn’t fixed & by 8pm they couldn’t do anything but provide an extra blanket.
Philip
Philip, 2-night business trip
Verified Hotels.com guest review