10/10 Exceptional
29 November 2024
Very Disappointed
Stadium is always my 1st choice when I come to Miami but I am very disappointed with how an unforeseen situation was handled. I booked my trip 1 month in advance and I actually had to check in a day earlier and check out a day earlier than I booked. I originally paid for a King but I was downgraded to Queen(No Problem) BUT I feel like they could have at least waived the resort fee since I wasn’t able to get my money back or even a credit for the extra day since everything was already paid for. Very disappointed and really rethinking my stays with Stadium Hotel. I even asked if I could use Mondays stay for Thursday and I would pay the difference if any so I pad for a day and lost a day all within my stay.
Kellie
Kellie, 1-night trip
Verified Hotels.com guest review