2/10 Poor
13 June 2025
Check in delayed for 10 hours on arrival
When I arrived at the property and called to get the code for the apartment, I was suddenly informed that something was seriously wrong with my room and that my check-in would be delayed—possibly by up to 10 hours. This came as a complete shock, especially since I had spoken to them just 30 minutes earlier, and everything was supposedly fine at that time.
They told me I had two options: either wait the full 10 hours or cancel my booking and receive a refund, no alternative accommodation, After a long journey, being left in this situation without support or a backup plan was incredibly frustrating and unprofessional.
Verified traveller
1-night trip