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1 room, 2 adults

Holiday Inn London - Kensington High St.

4-star4 stars
Wrights Lane, Kensington, London, England, W8 5SP, United Kingdom

4-star hotel with spa, near Kensington Palace
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Initial room broken heater and phone after much fuss I was moved to a better room , most…Jan 7, 2019
  • All staff were great friendly and efficient. Ali stands out as going the extra mile from…Dec 4, 2020

Holiday Inn London - Kensington High St.

from ZAR 1,306
  • Superior Room, Non Smoking
  • Standard Room, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)
  • Executive Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking
  • Executive Room, 2 Twin Beds, Non Smoking
  • Superior Room, 2 Twin Beds, Non Smoking
  • Room, 2 Twin Beds, Non Smoking

What’s around Holiday Inn London - Kensington High St.

Landmarks

  • In London City Centre
  • Kensington Palace - 11 min walk
  • Royal Albert Hall - 19 min walk
  • Olympia Conference and Exhibition Centre - 18 min walk
  • Buckingham Palace - 2.6 mi / 4.1 km
  • Big Ben - 3.5 mi / 5.7 km
  • University of London - 4.8 mi / 7.7 km
  • St. Paul's Cathedral - 4.8 mi / 7.8 km

Getting around

  • Heathrow Airport (LHR) - 29 min drive
  • London City Airport (LCY) - 26 min drive
  • Gatwick Airport (LGW) - 51 min drive
  • Kensington (Olympia) Station - 20 min walk
  • London Imperial Wharf Station - 6 min drive
  • London Shepherd's Bush Station - 6 min drive
  • High Street Kensington Station - 3 min walk
  • Earl's Court Station - 14 min walk
  • Gloucester Road Underground Station - 14 min walk

At a glance

Key facts

Hotel size

  • This hotel has 706 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19.
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (GBP 45 per day)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Electric vehicle charging point on site

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built - 1960
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
Languages Spoken
  • Czech
  • English
  • French
  • Hungarian
  • Italian
  • Lithuanian
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Pillow menu
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Starbucks - This coffee shop serves light fare only. Open daily.

Holiday Inn London - Kensington High St.’s small print

Also known as

  • Close Hotel
  • Holiday Inn London - Kensington High St. Hotel
  • Holiday Inn London - Kensington High St. London
  • Holiday Inn London - Kensington High St. Hotel London
  • Kensington Close
  • Kensington Close Hotel
  • Holiday Inn London Kensington Hotel
  • Holiday Inn London Kensington High St. Hotel
  • Holiday Inn High St. Hotel
  • Holiday Inn London Kensington High St.
  • London Holiday Inn
  • London Kensington High St

Policies

Access to all recreational facilities is subject to a surcharge.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests must contact this property in advance to reserve rollaway/extra beds. Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

Deposit: GBP 50.00 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Facility access costs GBP 5.00 per person, per day. Facilities include fitness facilities, a sauna, and a swimming pool.

Self parking costs GBP 45 per day

Rollaway beds are available for GBP 20.0 per night

Full breakfast is offered for an extra charge of GBP 17.50 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Holiday Inn London - Kensington High St.

  • Does Holiday Inn London - Kensington High St. offer free cancellation for a full refund?
    Yes, Holiday Inn London - Kensington High St. does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Holiday Inn London - Kensington High St.?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Holiday Inn London - Kensington High St.?
    Yes. Self parking costs GBP 45 per day. Parking spots may be limited. Electric vehicle charging is available.
  • Is there a pool at Holiday Inn London - Kensington High St.?
    Yes, there's an indoor pool.
  • Are pets allowed at Holiday Inn London - Kensington High St.?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Holiday Inn London - Kensington High St.?
    You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Holiday Inn London - Kensington High St.?
    Yes, Boulevard Restaurant offers international cuisine. Nearby restaurants include The Devonshire Arms (4-min walk), The Britannia (4-min walk), and The Ivy Kensington Brasserie (4-min walk).
  • What is there to do at Holiday Inn London - Kensington High St. and nearby?
    Onsite recreation at Holiday Inn London - Kensington High St. includes aerobics . Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Holiday Inn London - Kensington High St. also has a health club and spa services, as well as a garden.

Recent reviews

Good 7,8 From 944 reviews

Exceptional 10,0
Anna and Federica were great at reception.
Arvydas, gb1 night trip
Poor 2,0
A modern day Fawlty Towers
Rude staff. Badly advertised. Will be contacting Hotels.com by email.
Simon, gb6 night trip
Exceptional 10,0
Mr
Everything was great
Sonny, gb2 night family trip
Fair 4,0
Tiny bathroom and sink in a shower room 😞
Hotel was a lovely with very welcoming and pleasant staff on arrival. We had booked a standard room with double bed but asked if there was any option of an upgrade as the weekend was for a birthday celebration. The reception staff arranged this and asked us to wait in the bar for an hour while they arranged a different room. We arrived at the room which was apparently a superior room, very clean however small with a tiny bathroom. The sink was so small you could barely wash your hands never mind brushing teeth or having a face wash. The room had a bath which was small and the shower screen on the bath was next to the tiny sink creating a really small and unsafe environment. When we brought this to the staff attention who said there was no other rooms available although the hotel was only using 2 floors and not all full. The next day the manager allowed us to look at other rooms showing us a standard room which actually had a bigger bathroom than the superior room. This was very frustrating for us as we was only staying 2 nights and would have been just easy to leave us with the standard room. Very disappointed with this and wouldn’t really chose this hotel in the future.
David, gb2 night trip
Exceptional 10,0
Great hotel, very clean
The entire hotel was spotlessly clean with lovely interior, comfortable beds, friendly staff and great breakfast. Also very convenient for tube station
julie, gb2 night family trip
Very good 8,0
The hotel was well placed for local travel. We enjoyed our stay but felt the extra £20 for breakfast was expensive so we ate out at a quarter of the cost. The staff and facilities were very good and i wouldnt hesitate to say here again.
Stephen, gb2 night family trip
Exceptional 10,0
Brilliant for families!
Modern, apparently newly refurbished. Brilliant location for kids, on the high street kensington at walking distance to all the kid free museums and the free outdoor pirate ship sandpit, Indian tents And other playground stuff at the Diana memorial on hyde park. Good complete breakfast with a chef to cook for you on the spot (such an improvement at holiday inn that i used to avoid just for the old breakfast with terrible pains au chocolat and French pastries that used to taste like paper). The best being the warm swimming pool and spa being open despite covid19 talks of lockdown. Such a treat for our little boy who couldn’t wait to come back. Hotel staff super nice with kids.
gb2 night family trip
Very good 8,0
Amazing service and staff
The Hotel was very good with social distancing and cleanliness well communicated. I was slightly disappointed as I had booked a Superior Room for myself and my daughter but when we were given the room it was just the standard room. I notified the hotel reception who explained i had been given the correct room but I highlighted the information and photos on the website clearly shows the room we had been given was not the Superior room. A recommendation would be to ensure the photos on the website match the actual room to avoid disappointment. I had also paid for breakfast for my stay of 3 nights but was charged each time until i notified the staff it was prepaid. The reception team were very helpful and amended the mistake but again it seemed from the original booking my requests regarding the correct room and breakfast were not taken into account. Overall it must be said the staff were fantastic and my daughter was made to feel very special. The swimming pool was a real treat and they were very understanding letting me take my daughter into the gym while she did her home work and I could exercise. As a single parent this as very much appreciated.
gb3 night family trip
Good 6,0
Hotel looks nice inside and it’s clean Rooms are nice Location is amazing Pool not open or jacuzzi and this was the o my reason we booked this hotel as I emailed to confirm this and the reply was all is open as normal
Rachel, gb1 night romance trip
Fair 4,0
Disappointing
Sadly we couldn’t check in for 2.5hours after arrival and as we had dinner booked elsewhere we had no time to use the spa facilities. The lady at reception was so lovely and apologetic, however regardless of her being so kind it did not rectify the situation. They looked for an upgrade, none to be found, offered us two free drinks at the bar, that wasn’t open yet so we had to head out as the alternative was to sit and wait. Room was ok, bed not particularly comfortable, we had a superior room. Bathroom was small and not fully cleaned, no bath plug so could not have a bath, by this point we were so rushed to get ready for our booked restaurant we decided not request one as we already had to request a hairdryer to the room. There was dirty plates left outside our room for the entire stay, not pleasant! We were offered a late check out, but left at 2 as the spa staff were very off putting and not helpful when we went to look around. Breakfast was fab and all the breakfast staff were fabulous. Reception staff and the doorman were all very pleasant and friendly. Sadly we not recommend.
Katie, gb1 night trip

Holiday Inn London - Kensington High St.