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Mercure Nairobi Upper Hill

4.0 star property
Suburban hotel in Nairobi with 2 restaurants and bar/lounge

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Photo gallery for Mercure Nairobi Upper Hill

Reception
2 restaurants, breakfast served
2 restaurants, breakfast served
Exterior
Minibar, in-room safe, desk, soundproofing
In the heart of Nairobi Upper Hill, Mercure Nairobi Upper Hill offers a haven for relaxation. Unwind by the pool or indulge in al fresco dining at one of two restaurants. With high-speed WiFi, free self parking and a 24-hour front desk, this hotel provides comfort and connection.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Air conditioning
  • Laundry facilities
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Internet in the lobby
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Meeting rooms
  • Airport shuttle
  • Limo/town car service
  • 24-hour front desk
  • Air conditioning

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is R1 735
R2 169 total
includes taxes & fees
02 Apr - 03 Apr

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Bathrobes
Eco-friendly toiletries
Shower/tub combination
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Bathrobes
Eco-friendly toiletries
Shower/tub combination
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 8 reviews
Pullman Nairobi Upper Hill
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About the area

Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000

What's nearby

  • Nairobi Hospital - 3 min drive - 2.2 km
  • University of Nairobi - 4 min drive - 3.9 km
  • Kenyatta International Convention Centre - 4 min drive - 2.7 km
  • City Market - 5 min drive - 3.3 km
  • Yaya Centre - 6 min drive - 4.6 km

Getting around

  • Nairobi (WIL-Wilson) - 10 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive
  • Syokimau Station - 23 min drive
  • Nairobi Station - 24 min drive
  • Syokimau SGR Railway Station - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪friends bar and restaurant - ‬16 min walk
  • ‪Art Caffe - Britam Tower - ‬6 min walk
  • ‪Java KMA - ‬12 min walk
  • ‪BBQ Central - ‬3 min walk
  • ‪Taidys Tavern Upperhill - ‬13 min walk

About this property

Mercure Nairobi Upper Hill

Mercure Nairobi Upper Hill is just 2.4 mi (3.9 km) from the airport and offers a shuttle (available 24 hours). For a bite to eat, guests can check out Baraka Restaurant, one of 2 restaurants, which is open for breakfast, lunch, and dinner and offers pool views. A bar/lounge and a snack bar/deli are other highlights.

Languages

Arabic, English, French, Swahili

At a glance

DONE

Hotel size

    • 44 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

What to do

  • Golfing nearby

Working away

  • Meeting rooms
  • Coworking spaces
  • Conference space (5813 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Swimming pool
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 47
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Accessible airport shuttle
  • Tile flooring in public areas

Room amenities

Be entertained

  • 42-inch TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Baraka Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Sikia Restaurant - This fine-dining restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • Wired internet access is available in public areas for USD 2.5 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 30 per person
  • Airport shuttle service is offered for an extra charge of USD 35 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge

Policies

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

Does Mercure Nairobi Upper Hill offer free cancellation for a full refund?

Yes, Mercure Nairobi Upper Hill does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Nairobi Upper Hill?

Yes, there's a pool.

Are pets allowed at Mercure Nairobi Upper Hill?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Mercure Nairobi Upper Hill?

Yes, there's free self parking.

Is airport shuttle service offered by Mercure Nairobi Upper Hill?

Yes, an airport shuttle is available. The charge is USD 35 per person one-way.

What are the check-in and check-out times at Mercure Nairobi Upper Hill?

You can check in starting at 2 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Mercure Nairobi Upper Hill?

No, this hotel doesn't have a casino, but Lucky 8 Casino (6-min drive) is nearby.

Are there restaurants at or near Mercure Nairobi Upper Hill?

Yes, there are 2 onsite restaurants, featuring alfresco dining and pool views.

What's the area around Mercure Nairobi Upper Hill like?

Mercure Nairobi Upper Hill is a short 17-minute walk from Uhuru Park and 19 minutes' walk from Kenya Railway Golf Club.

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Mercure Nairobi Upper Hill Reviews

Reviews

8,6

Excellent

9,0/10

Cleanliness

8,8/10

Staff & service

8,8/10

Amenities

8,8/10

Property conditions & facilities

8,4/10

Eco-friendliness

Reviews

8/10 Very good

Good facilities for a work trip. Staff very kind and helpful.
Susan, 2-night trip

10/10 Exceptional

Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Silvia, 2-night trip

6/10 Good

Its ok
richard, 1-night trip

8/10 Very good

Convenience for business
EDWARD, 2-night trip

8/10 Very good

Great service, hard beds
Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Perry, 2-night trip

10/10 Exceptional

Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Eugène, 2-night trip

8/10 Very good

Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Kyss, 3-night trip

10/10 Exceptional

Taniesha, 7-night trip

8/10 Very good

İyi konum İyi oda Kötü Wifi Sinir bozucu kapı
Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler.
7-night trip

10/10 Exceptional

Jennifer Adjovi, 5-night trip

10/10 Exceptional

FUMITO, 4-night trip

10/10 Exceptional

Silviu, 4-night trip

10/10 Exceptional

BRUCE, 5-night trip

10/10 Exceptional

ALVIN, 2-night trip

4/10 Fair

Not to the Crown Plaza level expected
Old Hotel and needs some serious renovation
Ranjit, 3-night trip

10/10 Exceptional

3-night trip

10/10 Exceptional

Michael G, 1-night trip

10/10 Exceptional

ANTONIO, 8-night trip

8/10 Very good

Chris, 8-night trip

4/10 Fair

Not a Happy Stay
Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Harvey, 2-night trip

10/10 Exceptional

Highly recommended
Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Harvey, 2-night trip

10/10 Exceptional

xavier, 1-night trip

10/10 Exceptional

Great people very friendly
Abdulkadir, 3-night trip

10/10 Exceptional

Tracy, 2-night trip

2/10 Poor

I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
1-night trip