It is a shame that this nice hotel has basic travel flaws. The main problem is their lack of wireless access and the fact that the staff doesn't care whether it inconveniences you or not. I phoned 7 times, visited the lobby twice, had my husband call to convince them that we needed the direct line to the person in charge of tech, spent an hour and a half on the phone with them about the situation ... and still no results. The staff was indifferent all the way up to the manager, Jennifer, who was suppose to phone me in the morning prior to my departure and has yet to call to apologize for the problems (it has been 3 days). The gentleman at the front desk who checked me out of my hotel didn't even have the decency to ask how my stay was. Other small problems were that I had to phone to request my room be cleaned, an hour wait for dessert to be delivered, and the cookies (averaging $5 a pop) we waited an hour for were not freshly made nor quality in their taste. A shame for how much they cost.
I will not be returning and will not be recommending this location not because of the small problems but because of the way I was treated - indifferently.