For: Staff were very helpful at check-in and throughout our stay. The property is generally in good condition. Bathroom small but clean. Room well appointed on arrival. Good breakfast on Saturday. Location in Monmouth is excellent for town centre and close to car park.
Against: Maintenance not good. Curtain rail not fixed securely, finials fell off when curtains drawn. Sash window not correctly balanced so difficult to operate. Lound noise from pub tables outside until well past midnight. Room got very hot with window closed because of noise, though oscillating fan provided in the room helped fix that. Toilet roll holder in bathroom loose and wonky. Cheap electric kettle lid faulty and very difficult to open. Room not adequately cleaned; litter and dust build up under and behind desk/ dressing table. Two night stay but room consumables (tea, sugar, biscuits) not replenished for second night. No breakfasts provided on Sundays but no mention of this when booking online. 2 staircases and 4 doors to negotiate to get to top floor - not easy with a suitcase. More door signage is needed to avoid trying cupboard doors instead of unsigned staircase doors, and escape in event of fire does not appear to be clearly indicated with fire regulation illuminated signage. In summary, there appears to be inadequate facilities management.