The Cornwall Hotel Spa & Estate

Photo gallery for The Cornwall Hotel Spa & Estate

Primary image
Indoor pool
Indoor pool
Indoor pool
Balcony

Overview of The Cornwall Hotel Spa & Estate

The Cornwall Hotel Spa & Estate

4.0 star property
4-star hotel in St Austell with spa and indoor pool

9,0/10 Superb

563 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Bathtub
  • Bar
Map
Pentewan Road, St Austell, England, PL26 7AB
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Business center
  • Terrace
For families
  • Playground on site
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Eden Project - 14 min drive

Getting around

  • Newquay (NQY-Newquay Cornwall) - 32 min drive
  • Exeter (EXT-Exeter Intl.) - 86 min drive
  • Bugle Station - 15 min drive
  • St Austell (USX-St Austell Train Station) - 23 min walk
  • St Austell Station - 23 min walk

About this property

The Cornwall Hotel Spa & Estate

The Cornwall Hotel Spa & Estate puts you 5.8 mi (9.3 km) from Eden Project. Guests can visit the spa to indulge in massages, aromatherapy, or reflexology, and British cuisine is served at The Elephant Brasserie, which is open for breakfast and dinner. Other highlights at this upscale hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the breakfast and spacious guestrooms.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 65 rooms

Arriving/Leaving

  • Check-in time from 3 PM - 11:00 AM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Property amenities

Food and drink

  • Continental breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Playground
  • Children's menu

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The Clearing Spa has 5 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

The Elephant Brasserie - This brasserie specializes in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.
The Terrace - This bar specializes in British cuisine and serves lunch, dinner, and light fare. Open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of GBP 15 per person (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Cornwall Hotel Spa
Cornwall Hotel Spa Estate St Austell
Cornwall Spa Estate
Cornwall Spa Estate St Austell
Cornwall Spa Hotel
Hotel Cornwall Spa
The Cornwall Hotel Spa And Estate St Austell
The Cornwall Spa & Estate
The Cornwall Hotel Spa Estate
The Cornwall Hotel Spa & Estate Hotel
The Cornwall Hotel Spa & Estate St Austell
The Cornwall Hotel Spa & Estate Hotel St Austell

Frequently asked questions

Overall score and ratings

9,0

Superb

9,2/10

Cleanliness

9,0/10

Staff & service

9,0/10

Amenities

9,0/10

Property conditions & facilities

8,2/10

Eco-friendliness

8/10 Very good

Nice stay only 1 night but too expensive for what you got at over £200
Duncan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel
We had a great 3 day visit, Staff were fantastic, polite friendly and very helpful. Restaurant food was amazing only downside was the toaster was so slow as it was a backup toaster, would of been better getting a cheap supermarket one but overall a fantastic stay.
Kevin, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Rebecca, 1-night trip
Verified Hotels.com guest review

6/10 Good

Was expecting it to be better
Not keen on shower in the room, room was a bit dusty and breakfast was not very good quality. Nice location and friendly team
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Allison, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Eh. Not great.
I chose this place and paid £220 for a room here whilst attending eden sessions in part because I wanted to ensure I had access to a really good bath due to my disability… well the seal on the plug had gone so the bath wouldn’t fill up past a third of the tub, I had the tap going for 20 minutes before I gave up. When i turn of the tap I noticed the water was very very very slowly but surely draining it’s contents despite the plug definitely being secured closed. When I told front desk about this issue they didn’t apologise, or offer any compensation they just seemed unsurprised and said “oh really? Ok.” Then seemed to think i didn’t know how to work a bath plug. On top of this, I’m quite obviously disabled, i walk with a rollator and when checking in i was directed to a room via the staircase (there were two staircases to the room after taking the lift to the correct floor). When checking out and asking about taxis I was advised instead to walk to the bus station because it was “only” 15 minutes away (maybe good advice for able bodied guests but…. Read the room guys.) On top of the that the wallpaper was quite stained, and the bed backed up on to the light switch so it kept pushing the light on and off through the night.
As far as the water would fill up when the plug was secured shut
Stained walls
Light switch behind bed
Stained walls again
Catherine, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Wedding night stay.
Firstly, parking the car… car park 1 is awful. It was full of a dirty sand/cement substance and pot holes to drive/walk through. The drop off spaces were full, so walking through this with wedding shoes and luggage was not a great start. The room itself was nice and spacious and the bed was comfortable. Overall it was clean, but corners in the bathroom had been forgotten. There were also huge cobwebs entwined in the lights above reception, which weren’t noticeable from reception, but once you walked up the stairs they were really noticeable from the balcony. We were really grateful the hotel left a card and a bottle of fizzy wine in celebration of our marriage, but we were disappointed by the way we were talked down to in the bar. My husband only wanted a sandwich for dinner because we’d had a huge wedding lunch, so we asked if he could have a sandwich from the room service menu as there was no sandwich option on the bar/restaurant menu. There seemed to be some confusion at this simple request, and we were told by the lady behind the bar …loudly in front of everyone…that the chef had agreed to do this “just this once as they were quiet that evening” We were still charged the room service charge for eating in the bar, so this confused us a little because he would have had to make it anyway if we’d called down for room service! The staff at breakfast were lovely and really attentive, however we probably wouldn’t stay again. Sorry.
Kerry, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel in lovely grounds.
Very nice hotel, the staff helpful and friendly, unfortunately to access the spa there is no way of avoiding steps which was challenging for my disabled mother. The breakfast was rather basic however the afternoon tea and dinner was plentiful and lovely. The twin beds were on the small side as well as very soft and you sink into them! The views amazing and the area beautiful. Overall a good stay in a good location.
Lucy, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

TEODOR, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Geoff, 3-night trip
Verified Hotels.com guest review