The Alantara Sanur by Pramana

I was in Bali with my family for a wedding. I stayed in Alantara for 4 nights in a "suite" which included a bath tub and an outdoor shower. Overall the hotel is beautiful and all the staff was friendly and helpful. The breakfast and lunch at the hotel restaurant is good, but not great. The gym is a bit dated, but is good enough. The hotel also has a spa which is nice. When first arriving at the hotel I thought we'd gone the wrong place. It is on a small street in a residential neighborhood. It isn't close to the beach, but offers a free hourly shuttle bus. We used it to go to restaurants and shops, but never went to the beach. We had no problem finding good restaurants nearby. We did a few day trips to the Bali Zoo, Bali Bird Park, and Bali Reptile Park (the kids like animals...) and they were all within 30 minute taxi ride from the hotel.

After enjoying Bali and Gili Air we booked just one night in this beautiful hotel. Nice pool area and good food. A bit out of season and not fully booked, but great service and food in the restaurant.

The staff was very friendly. A very nice hotel located at a very quiet area although not far from the hotel there is a very busy road. Not located near the beach but it's not that far. Superb service, new hotel with a traditional sphere. Rooms are very nice, not that many rooms but the rooms they have are big and very clean. The water in the shower sometimes gives a foul odor but after a while it's ok.

We stayed at the Alantara during our last few days in Bali and couldn't have ended it on a better note. The staff is phenomenal. The staff always went out of their way to make sure our needs were met. The hotel has a lot to offer. We were lucky and spent New Years Eve with hotel and their new year festivities. The hotel room was great! The air condition was superb, the rooms were extremely clean, and ever amenity we could need was offered. The shuttle to the city center of Sanur was helpful as the hotel was in a peaceful location yet still had quick access to city center.

Lovely hotel, great pool area & rooms. A little far out from Sanur so you need a cab but this is easy enough to arrange with the reception staff. Great value.

Everything was tidy and clean. Staff was very caring.

4 nights was too long here. The Alantara had the infrastructure but unfortunately lacks the service. The room was nicely done if a little on the small size. Breakfast was off a menu that's gets a little boring and the service was hit and miss... means going to the wrong tables, wrong coffees, forgotten orders etc. even when not busy. The Beach Club is not a club but is 6 sun loungers reserved for guests on the local beach... that's it. There is an hourly shuttle back and forth but only takes 5 doo if its full you must wait for a second service that can delay you 15-30 mins. Our biggest issue was with some laundry we left in where two pairs of trousers and some underwear came back ruined. We only received 50% compensation and a complimentary dinner which they then argued at check out! Prices have now gone up here and it's not worth it... keep looking... there is better out there.

We chose the hotel because of the high ratings but felt that it did not meet up the high standard expected. The service at breakfast was slow and orders were mixed up. The restaurant was mediocre and prices high, especially with a 21% service charge added. The shuttle service to the beach was erratic and on five occasions the car did not turn up at the scheduled time. There were only six beds available on the beach so in the busy season you would not get a bed unless you were there on the first run. On the plus, the staff were as helpful as they could be. The suites were very comfortable and the bed and linen were excellent. Some nice touches like complimentary water and one beer per person. However a water filter would cut down on the volume of plastic bottles. The crazy paving around the resort was uneven and when it rained got very muddy. The spa was beautiful but overpriced. The hotel has great potential and they are still learning but I don't think they have reached the high standard they obviously have set out to achieve. There was a lack of management up front and although staff were very apologetic, things did not always get actioned. The setting is beautiful and peaceful, but when choosing this hotel you should be aware it is not in the centre and you need to rely on taxis to get around. Fabulous swimming pool which is the feature of the resort.