4/10 Fair
10 July 2017
Hotel for Bromo - disappointing
We arrived to find that we were not expected even though we had booked and paid in full via Expedia before leaving England. The man on reception was very apologetic and tried to contact his 'boss' but to no avail. Eventually he put us in a 'Villa', 'Cottage Room'. This was supposedly better than our Superior Room and it was certainly listed as more expensive. It smelled badly of damp. It was dirty. We had to move into another Villa room next day as the place was fully booked. The second room was slightly better but the sheets had obviously not been changed so we had to get them to bring clean ones. All in all a very poor experience. The exception was the very nice man on reception who did his very best.
Roy
Roy, 2-night trip
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