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Astara Hotel Balikpapan

Photo gallery for Astara Hotel Balikpapan

Outdoor pool
View from room
View from room
1 bedroom, minibar, in-room safe, desk
View from room

Overview of Astara Hotel Balikpapan

Astara Hotel Balikpapan

3.5 star property
3.5-star hotel in Balikpapan with 3 restaurants and outdoor pool

9 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Jalan Jendral Sudirman, No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, 76114

Room options

About this area

Getting around

  • Balikpapan (BPN-Sepinggan Intl.) - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Iga Bakar Mas Giri - 3 min drive
  • Rumah Makan Torani - 3 min drive
  • Depot Selamat - 4 min drive
  • De Cafe Resto & Delicatessen - 4 min drive
  • Kedai Kopi Mantaw - 4 min drive

About this property

Astara Hotel Balikpapan

Astara Hotel Balikpapan is just 5 mi (8 km) from the airport and offers a shuttle (available 24 hours) for IDR 120000 per vehicle one-way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Aqva, one of 3 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a terrace, and a garden are other highlights.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 527 rooms

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • 24-hour room service

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2017
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar near toilet

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Aqva - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Palm Bar and Lounge - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.
Water Front Beach Club - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 120000 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 380000.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Astara Hotel
Astara Balikpapan
Astara Hotel Balikpapan Hotel
Astara Hotel Balikpapan Balikpapan
Astara Hotel Balikpapan Hotel Balikpapan

Frequently asked questions

Does Astara Hotel Balikpapan offer free cancellation for a full refund?
Yes, Astara Hotel Balikpapan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Astara Hotel Balikpapan?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Astara Hotel Balikpapan?
Yes, there's an outdoor pool.
Are pets allowed at Astara Hotel Balikpapan?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Astara Hotel Balikpapan?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Astara Hotel Balikpapan?
Yes, an airport shuttle is available. The charge is IDR 120000 per vehicle one-way.
What are the check-in and check-out times at Astara Hotel Balikpapan?
You can check in from 2 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Astara Hotel Balikpapan and nearby?
Astara Hotel Balikpapan has an outdoor pool and a garden.
Are there restaurants at or near Astara Hotel Balikpapan?
Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Depot Selamat (2.2 mi), Ocean Restaurant (2.3 mi), and Roti Tiam (2.3 mi).
What's the area around Astara Hotel Balikpapan like?
Astara Hotel Balikpapan is located a short 1-minute walk from E Walk.

Overall score and ratings

5,6

6,2/10

Cleanliness

6,2/10

Staff & service

5,8/10

Property conditions & facilities

4,7/10

Eco-friendliness

4/10 Fair

Waste of Money
One of the worst properties I have stayed. I will neither recommend nor would be staying there again. The staff at the reception area is good but the ones in the restaurant are useless. The supposedly Free Breakfast is not meant to cater to international people. The lay is basically for local people though they speak and understand English when they want to otherwise it is "TIDAK MENGERTI PAK". In rooms the towels are worn out (seems are in use since hotel was opened). No hand towels, dirty WC, stinking wash area.
SANJAY, 3-night business trip
Verified Hotels.com guest review

6/10 Good

6 days in Balikpapan
I choose Astara because of the location. The hotel is located at Balikpapan Super Block (BSB) where you can find various restaurants, malls, mini markets, hypermarkets, etc. The hotel room is small compared to the same rate hotel in the BSB area but the types of furniture are quite modern. Room service needs more to pay attention to clean around the bed area where in some cases I found dust and small spider web residual on it.
Rama Pramana, 6-night business trip
Verified Hotels.com guest review

8/10 Very good

Kristine, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

New hotel already showing its wear.
I couldn’t get mobile phone reception in my room and there are no fitness facilities onsite. Staff are helpful and friendly but rooms are noisy as the rooms and hallway are all tiled and not sound proof.
Verified Hotels.com guest review

8/10 Very good

Everything is great . hanya breakfast nya kurang aneka ragam ... macam2 nya Customer pasti suka kalo breakfast nya ber aneka ragam . Itulah cara menarik banyak customer . Kalo sudah bisa seperti itu penilaiannya sangat excellent .
Not Provided, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

서비스 수준이 너무 낮은 호텔
체크인하러 4시에 도착했음에도 체크인하는데 30분이 더 걸렸고, 객실에는 타월 하나 구비돼 있지 않았다. 타월을 요청하여도 2시간이 넘게 갖다주지 않아서 재차 요청했더니, 그러고 30분에 가져다 주었다. 객실 청결상태도 깨끗하지 않아서 사용하는데 기분이 그리 좋지 않았다. 전체적으로 서비스 수준이 너무 앚은 호텔이었다.
JINWOO, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

3-night family trip
Verified Hotels.com guest review

8/10 Very good

Widy, 2-night family trip
Verified Hotels.com guest review

6/10 Good

リーズナブルだがシャワールームに難あり
大型モールに隣接しており、食事の場所を探すのには困りません。 シャワーカーテンが無いため、トイレにかなり水がかかってしまうのは大きなマイナス点。
1-night business trip
Verified Hotels.com guest review