The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

Photo gallery for The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Room amenity

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property
Adults-only hotel with spa, near Quinta Avenida

8,4/10 Very good

964 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
The price is R2 375
Price available on 2022/09/06
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Sauna
  • Beach towels
  • Pool bar
  • Business center
  • Terrace
For families
  • Microwave
  • Private bathroom
  • Separate sitting area
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playacar Golf Club - 13 min drive
  • Grand Coral Golf Riviera Maya - 12 min drive
  • Xplor Theme Park - 17 min drive
  • Tres Rios Ecopark - 22 min drive
  • Xcaret Eco Theme Park - 20 min drive
  • Ferry to Cozumel - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive features a rooftop terrace and puts you within a 5-minute walk of Playa del Carmen Main Beach. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, facials, or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. The comfortable beds and helpful staff get great marks from fellow travelers.

All-inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli

What to do

  • Yoga classes
  • Pool table
  • Beach nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Overall score and ratings

8,4

Very good

9,3/10

Cleanliness

8,6/10

Staff & service

8,6/10

Amenities

9,1/10

Property conditions & facilities

8,6/10

Eco-friendliness

10/10 Exceptional

ilan, 7-night trip
Verified Hotels.com guest review

2/10 Poor

AVOID this PRISON!!!
WORST experience ever! AVOID this property. PRISON style accomodations! I booked a stay and was immediately upcharged $100 USD for a 3rd person eventhough the Master Suite slept 3 ppl! The lobby, hallways and common areas were over 90 degrees hot! The lobby was unaccessible and under contruction. Worst of all, we could not have any family/friends over in our room; 20 mins maximum in room visits!!! We couldn’t invite our family members to come visit us for a drink/movie because they were not allowed to visit. (only in the pool area) The phone didn’t work, neither did the coffee maker or TV remote control. There was NO in-room service at any time and you could not charge drinks to the room while at the pool! Very inconvenient! The manager was not friendly and made us wait for over 1 HOUR to finally get our room ready in the HOT lobby! I had to downgrade to a jr. suite to avoid getting surcharged! If you want to enjoy your vacation, do NOT stay here, stay elsewhere!
Joaquin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rob, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing value for money
Probably one of the better hotels in Playa. When staying in Playa, it's very important to check that the hotel isn't noisy, since the streets are pretty loud. Our room was super silent, although we did hear some of the other rooms did get noise. We had an amazing time, the included breakfast is great, and the rooftop bar is very fun. Defines recommended.
Shoham, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brennan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente locación, el personal súper atentos, recomendable al 100% Definitivamente regresaría a este hotel
Edgar, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Terry, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Dismissive and rude and they made me feel like I didn’t belong there they kept watching every move I made wont be back and the power was cutting off all the time food was slow to come waiting time 1hr I had to buy my own bottle liquor so i could eno my self there if you black like me not the place to stay
Omar Shariff, 4-night romance trip
Verified Expedia guest review

6/10 Good

Great location for walking on 5th avenue and beach. Breakfast was great but hard to get coffee or water. Other foods were 50/50. Service was a challenge room cleaned 4 out of 7 days hard to get wash cloths. North side of resort has a very loud bar until 3:30am. Room accommodations were perfect. Must wear masks in common areas. Roof area very crowded because they allow anyone there and makes it very hard to get service. We did enjoy our stay and will come back but hopefully they can make some corrections.
Andrea Ann, 7-night family trip
Verified Expedia guest review

2/10 Poor

Muy mala atencion tanto como check in, como check out. Mal aire acondicionado.
Armando, 4-night romance trip
Verified Expedia guest review