4/10 Fair
16 July 2025
Unreliable hotel
We had booked eight nights and a 60-square-meter room, but we were only able to stay in the large room for five nights. On the first day, we were told that the air conditioning was not working, so we could not stay there. The hotel said that only smaller rooms were available, but the next day we were told that the large room had been booked for someone else. It became clear that we had been lied to.
The hotel promised to compensate us for the nights we could not use the larger facilities, but on the day of departure we were told that if we book the hotel again, we would get a better room than the one we had originally booked. In practice, no compensation was given through the hotel. We do not intend to book this hotel again.
Esmaeil
Esmaeil, 8-night trip