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All properties in Playa del Carmen, Quintana Roo, Mexico

Thompson Playa Del Carmen - Adults Only

Adults-only hotel with outdoor pool, connected to a shopping center, near Quinta Avenida

From
ZAR 2,617

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Beach
  • Outdoor Pool
  • Infinity Pool
Infinity Pool. Image 1 of 119.
1 / 119Infinity Pool
8,8.Fabulous.
  • fees where applied after hotel being paid..had to pay more!!

    Jun 2, 2021

  • Awesome. Didnt need to leave the pool ... But if we did we found outself right in the…

    Apr 28, 2021

See all 260 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Convenient
Safe
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 92 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 3 bars/lounges
  • Outdoor pool
  • Nightclub

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 6 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Nuestra Senora del Carmen Catholic Church - 4 min walk

Enter dates for 2 guests

  • Room, 2 Queen Beds
  • Suite, 1 King Bed, City View
  • Room, 1 King Bed, Balcony
  • Room, 2 Queen Beds, Balcony
  • Junior Suite, 1 King Bed, Balcony
  • Room, 1 King Bed
  • Room, 1 Queen Bed
  • Suite, 1 King Bed (Thompson)

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 6 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Nuestra Senora del Carmen Catholic Church - 4 min walk
  • Playacar Golf Club - 38 min walk
  • Punta Esmeralda Beach - 39 min walk
  • Plaza Las Americas - 43 min walk
  • Calle Corazón - 1 min walk
  • Quinta Alegría Shopping Mall - 2 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 92 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Up to 40 lbs

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite valet parking (USD 15 per night)
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
  • Caters to adults only
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Free bicycles on site
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Working away

  • Business center
  • Conference space
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • Rooftop terrace
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Braille signage

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch LED TV
  • Premium TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Free long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

Recreation

On Site

  • Free bicycles on site

Nearby

  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Small print

Also known as

  • Thompson Playa Carmen Hotel
  • Thompson Carmen Carmen
  • Thompson Playa Del Carmen
  • Thompson Playa Del Carmen - Adults Only Hotel
  • Thompson Playa Del Carmen - Adults Only Playa del Carmen
  • Thompson Playa Del Carmen - Adults Only Hotel Playa del Carmen
  • Thompson Playa Carmen
  • Thompson Playa Carmen Hotel Playa del Carmen
  • Thompson Playa Carmen Playa del Carmen

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 15 per night

Rollaway beds are available for USD 40.0 per day

Breakfast costs between USD 22 and USD 40 per person (approximately)

Pets are allowed for an extra charge of USD 100 per pet, per stay

Airport shuttle service is offered for an extra charge of USD 220 per vehicle (roundtrip)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Destination fee: USD 34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.

Pet deposit: USD 100 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Thompson Playa Del Carmen - Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 15 per night.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a maximum weight of 40 lbs per pet. There's a charge of USD 100 per pet, per stay, and there's also a deposit of USD 100 per stay.
  • You can check in from 3 PM - 11:30 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include La Senda (3-min walk), Oh Lala! (3-min walk), and Imprevist (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 220 per vehicle roundtrip.
  • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a nightclub. Thompson Playa Del Carmen - Adults Only also has a 24-hour fitness center and spa services.
8,8.Fabulous.
  • 6,0.Good

    My stay went pretty well but there's a little communication problem. The housekeeping staff never gives enough towels or no towels at all.

    Rachel, 2 night trip with friends, Apr 20, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Worst experience of my life

    Was drugged at the resort and ended up in the ICU

    3 night trip, Apr 16, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    DONT STAY HERE

    DONT WASTE YOUR MONEY! Staff was not helpful, room wasn’t ready until way after check in time of 3 pm, and our room AC didn’t work.

    Devin, 1 night trip with friends, Apr 9, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great atmosphere.

    Service and location were great !

    ILIANA, 1 night trip, Mar 13, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Terrific !

    Great rooftop! Met Great friends. Great clean rooms! Love the shower

    May, 1 night trip with friends, Mar 2, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Rooms are nice. Rooftop pool is the selling point to this hotel.

    1 night romance trip, Feb 7, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The rooftop with the swimming pools, bars and Catch restaurant was simply beautiful and amazing. I was initially sad that I didn’t stay at Thompson Beach house but honestly the Main House with the rooftop was just as nice, if not nicer. Bartenders great and the 6pm free tequila tasting everyday was so much fun. Overall amazing stay. I will be back!

    Ricka, 4 night trip with friends, Jan 18, 2021

    Verified Expedia guest review

  • 6,0.Good

    I wouldn’t stay here again. The parking is a really big issue. You have to park by coco bongo and call the hotel for someone to come out and valet your vehicle. It doesn’t have that many amenities onsite either. There are better hotels in the area for the price. There is a daily $100 deposit fee plus $35 daily resort fee.

    3 night romance trip, Jan 15, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The only place to stay in Playa.

    The Thompson is the only place to stay in Playa. We have visited this property multiple times and never have been disappointed.

    Marijke, 5 night trip, Jan 6, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    I have stayed at The Thompson 8-10 times over the past 5 years. Check in/out always easy, the food a really good, and the pool service is fantastic. Rooms are very nice with comfortable beds. The hotel location is perfect. Just a short walk to the beach.

    3 night romance trip, Jan 2, 2021

    Verified Orbitz guest review

See all 260 reviews