The New Tulbagh Hotel

Water takes very long to heat, considering water situation in Cape Town. Cockroach in bathroom under basen. Pillows need to be replaced, not comfortable.

On booking, I specifically asked for a double bed and not separate beds. We were given a room with two separate single beds but within 30 minutes we were in a replacement room. Cleanliness - we found a ball of hair in the shower and a strand or two on the towels. Service - although our breakfast table was clean, there were no cups and missing some cutlery. Kitchen staff communication is terrible - I asked the staff for a fried on the skillet egg and she walked away without response but then someone else appeared to make the egg. I also asked a lady where do I get coffee, she also walked away to do something and then a gent came and helped us. Beds were uncomfortable, and the hotel seriously needs to upgrade the mattresses. The management also needs to maintain the one elevator / lift (there are 2) as it cannot be called from the 3rd floor. There was a lady who couldn't get out as the lift kept going up and down but for some reason not stopping on her floor. On the positive side the TV channel selection wasn't too bad although the channels in the first room and second were different - go figure!? Service at reception was good Also parking needs to be directly to the parking attendants outside. It was a night one stay and the price including breakfast is not too bad when you look at the location.

Amazing excellent service