Pepperclub Hotel

We had a great stay, however for a 5 star, the breakfast can be improved to include more healthy options and change the menu every third day or so. The service at the restaurant especially the breakfast crew can be improved. However in general the service particularly the front desk was excellent.

Had a very good stay. Rooms are great, service great, breakfast great and the rate is very reasonable considering the 5 star rating

A fabulous night stay with my daughter. The sleeper couch was all made up and the room was ready early. The outdoor pool was a real bonus as it was warm!! The only let down was reception didn't make a note that we had a late check out...so they kept phoning and sending staff up to ask when we were leaving! Otherwise a magic stay.

The area is too noisey. Long street is too loud. I also heard my neighbors and construction on other units a lot. Not good

Good hotel. Staff are very professional and friendly. Rooms are spacious. Unfortunate latenight noise from party-goers in Long Street....base sounds and music audible even on 10th floor....at 3am!!!

PepperClub Hotel is in a great location if you want the delights of the city and nightlife close by - it can be noisy at night because entertainment and eateries are all around you, the rooms are ultra comfortable and spacious with magnificent views all around you too. This Hotel has a number of great services and amenities like a spa, pool, cinema, restaurant, high tea, conferencing, free shuttles, beach club etc... The best reason to stay here however, is the charming and very friendly and professional staff - they were on point throughout my 6 day stay - always attentive, helpful and a just delightful - they make a difference to this Hotel and should be applauded. Staff is the greatest asset to this Hotel - staff in all areas impressed me.

Our stay was awesome! The service was great and everyone made you feel so special and welcome! The only one thing was the noise at night from Long Street and our room never had WIFI range. Other than that it was AMAZING!!!

Stayed here for 3 nights and overall was great. Didn’t spend much time in the hotel but breakfast, mountain view room and dinner were all good. Service was excellent.

5* hotel in central Cape Town, 5 mins Uber from shopping and eaterie centre V&A Waterfront, 20 mins from Newlands cricket ground. Superior room was as depicted, spacious with a private balcony. Housekeeping was pretty good although inconsistent, missing towels, cups, refreshing of tea & coffee was hit and miss. The breakfast was super, buffet or a la carte with quick service. Dint bither with the attached concession codfee shop as they are slow, charged double when they delt like it and thats if they bothered to ipen! It does let down the servicd level at the hotel. Phoning Reception was a bit hit and miss also, repeatedly cut off and ended up going in person to be sure request answered. All that being said it is a luxury hotel, with some great staff particularly in the food and beverage department. We would stay here again and recommend it to friends and family alike. There's a new restaurant opposite called Maaya, opened Dec 2019 and the food and drink was delicious and good value. At the weekend make sure to book as its popular. Later in the evening the upstairs plays music and if you get a seat on the veranda is very easy to stay for hours drinking cocktails. Returning to the Pepper Club it would be lovely if they could have a rooftop bar, maybe convert the spa space for an overnight atmosphere? Final word, it's a safe hotel, the staff are vigilant and look after you well. Give them a go

We wish we had been able to stay longer here at Pepperclub. The staff were extremely friendly and put themselves out to assist. We arrived very early but it was not a problem. We were offered a room to have a shower and prepare for our trip up to Table Mountain. Our room when we returned was very clean, lovely comfortable bed and huge en-suite with separate toilet. We are back in Capetown on the 28th and both agreed we would have loved to have come back here for our further 4 night stay. A huge thank you to the team at Pepperclub who were so lovely and helpful. Rare to find a hotel with staff so consistently wanting to help you really enjoy your stay. Will recommend to our friends and to online groups. Great place to stay and good value.