We were well greeted, made to feel part of the family. We arrived a little earlier than the checking in time -- so we left our luggage with them. When we returned, one of the family member had brought our suitcases up the steep stairwell to our room. Spacious and very clean room. In the morning, we were welcomed into the eating area, with at least 6-8 homemade jams, croissants, bread, fruit, coffee, yogurts, cereals and milk. 'Mama' helped us with the coffee as there was various kinds, all in Italian, as well the operation of the machine. They called the taxi for us.... and hugs before we left. Can't get better than that. This is not the 4 Season's Hotel so if you want luxury, this is not the place for you. It does have everything you need.