Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Suzhou, Jiangsu, China
1 room, 2 adults

Shangri-La Hotel Suzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011, China

Luxury hotel with indoor pool, connected to a shopping center, near Lingering Garden
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Overall nice stay. Only but far away from City. But our family has fun. Thank you to all…Dec 19, 2019
  • Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit.…Nov 30, 2019

Shangri-La Hotel Suzhou

from ZAR 1,523
  • Deluxe King
  • Deluxe Twin
  • Horizon Deluxe King
  • Horizon Deluxe Twin
  • Premier King
  • Executive Suite King
  • Horizon, Premier Room, 1 King Bed

What’s around Shangri-La Hotel Suzhou

Landmarks

  • In Gao Xin District
  • Lingering Garden - 42 min walk
  • Tiger Hill - 4.8 mi / 7.7 km
  • Suzhou University - 5.3 mi / 8.6 km
  • Shantang Street - 5.5 mi / 8.9 km
  • Suzhou Museum - 6.1 mi / 9.7 km
  • Humble Administrator's Garden - 7.3 mi / 11.7 km

Getting around

  • Wuxi (WUX-Shuofang) - 49 min drive
  • Suzhou Railway Station - 28 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 390 rooms
  • This hotel is arranged over 51 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa treatment room(s)
  • Tennis lessons on site
  • Golfing nearby
  • Health club
  • Tennis on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
Languages Spoken
  • Chinese
  • English
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Cafe Soo - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Nishimura - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Recreation

On Site

  • Health club
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Tennis lessons on site

Nearby

  • Golfing nearby

Shangri-La Hotel Suzhou’s small print

Also known as

  • Hotel Shangri-La Suzhou
  • Shangri-La Hotel Suzhou Hotel
  • Shangri-La Hotel Suzhou Suzhou
  • Shangri-La Hotel Suzhou Hotel Suzhou
  • Shangri-La Hotel Suzhou
  • Shangri-La Suzhou
  • Shangri-La Suzhou Hotel
  • Suzhou Shangri-La
  • Suzhou Shangri-La Hotel
  • Shangri La Hotel Suzhou
  • Shangri La Suzhou
  • Shangri La Suzhou

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for CNY 349.8 per night

Buffet breakfast is offered for an extra charge of CNY 161 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 900 per person (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-La Hotel Suzhou

  • Does Shangri-La Hotel Suzhou offer free cancellation for a full refund?
    Yes, Shangri-La Hotel Suzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Shangri-La Hotel Suzhou?
    Yes, there's free self and valet parking.
  • Is there a pool at Shangri-La Hotel Suzhou?
    Yes, there's an indoor pool and a children's pool.
  • Are pets allowed at Shangri-La Hotel Suzhou?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Shangri-La Hotel Suzhou?
    You can check in from 2 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Shangri-La Hotel Suzhou?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by Shangri-La Hotel Suzhou?
    Yes, an airport shuttle is available. The charge is CNY 900 per person one-way.
  • What is there to do near Shangri-La Hotel Suzhou?
    Recommended spots to visit include Lingering Garden (2.2 mi) and Tiger Hill (4.8 mi), along with Suzhou University (5.3 mi) and Shantang Street (5.5 mi).

Recent reviews

Superb 9,0 From 54 reviews

Exceptional 10,0
A great place to stay
A wonderful experience from the beginning. They always make your stay worthwhile
Troy, us2 night trip
Exceptional 10,0
Definitely suggest this location.
First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
anthony, us3 night business trip
Exceptional 10,0
recommended
Good Location, comfortable rooms and good breakfast
tatt, my2 night trip with friends
Exceptional 10,0
recommended
Good Location, comfortable rooms and good breakfast
tatt, my3 night family trip
Very good 8,0
The hotel is kept very well and is very clean. The staff is also very nice.
Trisha, us4 night business trip
Exceptional 10,0
suzhou experience
Our room was clean and ready for us. Great view and location was ok but far from the main tourist sites. staff professional and friendly also spoke excellent English. Breakfast buffet was over the top.
ronald, usTrip with friends
Exceptional 10,0
It was a good hotel with excellent spacious room. The hotel condition is good; does not look very dated. The only down side is that the neighbourhood does not have any good shops or restaurants
ALAN, sgRomance trip

Shangri-La Hotel Suzhou

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