Located in the heart of Tokyo, Sutton Place Hotel Ueno offers a serene retreat near Ueno Park and Sensoji Temple. Unwind with laundry facilities, store your luggage safely, and stay connected with in-room WiFi. Previous guests rave about the hotel's convenient location.
When you stay at Sutton Place Hotel Ueno, you'll be within a 15-minute walk of Ueno Park and Ueno Zoo. Also, Sensoji Temple and Tokyo Skytree are just a 5-minute drive away. The property is just a short walk to public transportation: Inaricho Station is 7 minutes and Iriya Station is 10 minutes.
Languages
English, Japanese
At a glance
DONE
Hotel size
50 rooms
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Arriving/Leaving
Check-in start time: 4:30 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Check-out time is 11:00 AM
Contactless check-out
DONE
Special check-in instructions
The front desk is open daily from 4:30 PM - 8:30 PM
Front desk staffed during limited hours
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
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Children
No cots (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No on-site parking
DONE
Other information
Smoke-free property
Property amenities
Services
Front desk (limited hours)
Laundry facilities
Luggage storage
Facilities
Safe-deposit box at front desk
Accessibility
Tile flooring in room
Hardwood flooring in room
Room amenities
Be entertained
32-inch LCD TV
Digital TV channels
Home comfort
Air conditioning and heating
Bathrobes and slippers
Iron/ironing board (on request)
Laundry detergent
Sleep well
Soundproofed rooms
Free extra futon
Bed sheets provided
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi
Desk chair
Food and drink
Full-sized refrigerator/freezer
Microwave
Shared kitchen access
Rice cooker
Toaster
Cookware, dishes, and utensils
Paper towels
More
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Also known as
Sutton Place Hotel Ueno Hotel
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Hotel Tokyo
Frequently asked questions
Does Sutton Place Hotel Ueno offer free cancellation for a full refund?
Yes, Sutton Place Hotel Ueno does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sutton Place Hotel Ueno?
Sorry, pets aren't allowed.
Is parking offered on site at Sutton Place Hotel Ueno?
Sorry, there's no onsite parking at Sutton Place Hotel Ueno.
What are the check-in and check-out times at Sutton Place Hotel Ueno?
Check-in start time: 4:30 PM; Check-in end time: 9:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Does Sutton Place Hotel Ueno have rooms with private hot tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Sutton Place Hotel Ueno like?
Sutton Place Hotel Ueno is in Ueno, a short 7-minute walk from Inaricho Station and 9 minutes' walk from Ueno Park.
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Sutton Place Hotel Ueno Reviews
Reviews
8,0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8,2/10
Cleanliness
8,2/10
Staff & service
8,0/10
Amenities
7,6/10
Property conditions & facilities
8,2/10
Eco-friendliness
Popular mentions
Location
Room
Service staff
Bathroom
Reviews
8/10
Good stay, just the occasional japanese bug
riley
1-night trip
8/10
This is a affordable place to stay, it's location is good. It has high CP value. I recommend the hotel to remove the chair to save some space.
Kai Kwong
2-night trip
8/10
Comfortable and good location. Within 5-10 mins from Ueno JR station
wing hang
3-night trip
8/10
Very clean, that's it.
Verified traveller
1-night trip
6/10
Good
SIN MING
2-night trip
10/10
was very happy with the service by staff at Sutton Place Hotel Ueno.
まりな
1-night trip
10/10
Location was convenient and the room was nice.
Michael
3-night trip
8/10
Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.
Wei Jie
2-night trip
10/10
it is very comfortable to stay
YANG
1-night trip
6/10
The picture on Expedia looks like a nice proper hotel. Surprise to find it hidden along the shops. Have to take an old lift to the lobby.
The place is clean as per Japanese standard. Room is big for 3 of us. Looks like student accommodation. No view though.
Location very convenient to UENo station.
Staff are polite.
Victoria
1-night trip
8/10
Moderate price for good room size, walkable area,
Check-in time at 16:30 is too late, no breakfast provided but lots of fast food restaurant in the area
Veerasit
6-night trip
8/10
Friendly staff
Andrew
2-night trip
10/10
Very conveniently located 5 minutes walk from Ueno Station. Easy check in and check out. Across the road is a 711. Exhaust fans in bathroom would be good in winter as high condensation after 4 people showering.
Phillip
3-night trip
8/10
The room is small like most Japan hotel. Even the check in lobby area is rather small. But conveniently located.
Grace
2-night trip
10/10
Excellent Service
Pioray
2-night trip
8/10
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Jennifer
1-night trip
10/10
Great stay! Prime location. It’s close to Ueno station and the Ueno Kesei Skyliner if you’re flying in from Narita Airport. The rooms are small, and the bathroom layout is different than what you see in most Tokyo hotels, but it’s cozy. Most staff didn’t speak English but they’re so great and will help with anything! Will be back soon!
Andrea
1-night trip
8/10
Card keys will be more convenient
James
4-night trip
10/10
the ueno area was very convenient and the subway is very near
Xuanyan
1-night trip
10/10
Very nice hotel, perfect bedding
C
1-night trip
4/10
The reception has limited time. Although the hotel leaves us the contact number when staff are not around, it didn’t work for a while. I needed to leave a luggage in the morning until the next stay after a week. I almost missed the flight as none responded to my calls.