This place is magical, genuinely. It is so beautiful - not only the lagoon, but the details in the cabins and everywhere else across the site makes it lovely.
In the evening you can see a trail of individually lit candles all along the hotel, which makes a beautiful walk.
There are no words to describe the lagoon, which is the most beautiful water you'll ever see, no matter what time of day you look, it is always different.
There are kayaks and paddle boards included (although beware you're not allowed to use them on Wednesday as it's a rest day for the lagoon).
There is a lovely bar by the lagoon where you can get all kinds of drinks and snacks, plus there is a restaurant on site, although the variety of food in the dinner menu is significantly smaller than for breakfast, so it can get old quite quickly.
The rooms are really nice and surprisingly not noisy at all!
There are two aspects of the service that can be considered:
the restaurant/bar: everyone is suuuuper friendly and lovely to deal with, however, it can be quite slow - especially in the restaurant part, the speed is lacking. Most times we had dinner there, it took a significant amount of time for them to take our order / bring the food, etc. (Even though it was not busy).
Reception: there is no phone coverage in the area, so you have to communicate with the hotel through WhatsApp. I've gotta say on that front it is excellent. They would reply to any query within minutes, and there was never more than a 5 minute