Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Zereno

3.5-star hotel with outdoor pool, near Tulum National Park

  • Free WiFi
From
ZAR 1,644

Image gallery

  • Zereno
  • Zereno
  • Standard Apartment, 1 King Bed with Sofa bed - Living Area
  • Standard Apartment, 1 King Bed with Sofa bed - Living Area
  • Zereno
Zereno. Image 1 of 64.
1 / 64Zereno
Aldea Zama, Aldea Maya, Lote 3, Tulum, 77760, QROO, Mexico

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 18 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Pool bar
  • Spa services

For families

  • Television
  • Free toiletries
  • Furnished balcony
  • Daily housekeeping
  • Hair dryer
  • Espresso maker

What’s around

  • Tulum National Park - 25 min walk
  • Dos Aguas Park - 23 min walk
  • Tulum Beach - 2.8 mi / 4.5 km
  • SFER IK - 3 mi / 4.8 km
  • Playa Paraiso - 3.5 mi / 5.7 km
  • Tulum Mayan Ruins - 3.9 mi / 6.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Apartment
  • Luxury Apartment, Private Pool
  • Standard Apartment
  • Deluxe Room
  • Luxury Apartment, 1 King Bed with Sofa bed
  • Superior Apartment, 1 King Bed with Sofa bed
  • Standard Apartment, 1 King Bed with Sofa bed

Location

Aldea Zama, Aldea Maya, Lote 3, Tulum, 77760, QROO, Mexico
  • Tulum National Park - 25 min walk
  • Dos Aguas Park - 23 min walk
  • Tulum Beach - 2.8 mi / 4.5 km

What’s around

Landmarks

  • Tulum National Park - 25 min walk
  • Dos Aguas Park - 23 min walk
  • Tulum Beach - 2.8 mi / 4.5 km
  • SFER IK - 3 mi / 4.8 km
  • Playa Paraiso - 3.5 mi / 5.7 km
  • Tulum Mayan Ruins - 3.9 mi / 6.3 km
  • Sian Ka'an Biosphere Reserve - 6.2 mi / 10 km
  • Las Palmas Public Beach - 3.3 mi / 5.4 km
  • Gran Cenote - 4.5 mi / 7.3 km
  • Tulum Monkey Sanctuary - 6.1 mi / 9.8 km
  • Cenote Crystal - 3 mi / 4.8 km

At a glance

Hotel size

  • This hotel has 18 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight. This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking within 33 ft
  • Street parking available

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Poolside bar

Things to do

  • Outdoor pool
  • Free pool cabanas
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Hiking/biking trails nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Elevator

Accessibility

  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Furnished balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch Smart TV
  • Digital TV channels
  • Smart speaker

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.

Small print

Also known as

  • Zereno Hotel
  • Zereno Tulum
  • Zereno Hotel Tulum

Optional extras

Full breakfast is offered for an extra charge of USD 21 for adults and USD 21 for children (approximately)

Policies

Pool access available from 8:00 AM to 10:30 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests can access their rooms with a mobile device.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Breakage deposit: USD 100 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Zereno does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:30 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes. Nearby restaurants include Chacabar (6-min walk).
  • Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.