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Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

5.0 star property
Puerto Morelos beachfront resort with spa and beach bar

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

3 restaurants, breakfast, lunch, dinner served; international cuisine
2 bars/lounges, 2 poolside bars, beach bar
Premium bedding, down duvets, pillow-top beds, free minibar
3 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, pool umbrellas, pool loungers
VIP Access

Reviews

8,6 out of 10

Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Airport transfer
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Marina
  • On the beach
  • 3 restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Rollaway/extra beds available (surcharge)
  • Private bathroom
  • Separate bathtub and shower

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Presidential Suite, Multiple Beds, Balcony (Club)

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, Multiple Beds, Balcony (Club)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite, Multiple Beds, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, Multiple Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite, 2 Double Beds, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Premium, Plunge pool)

Separate bathtub and shower, designer toiletries, hair dryer

Luxury Suite, 1 King Bed, Balcony (Premium, Plunge pool)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Club)

Separate bathtub and shower, designer toiletries, hair dryer

Luxury Suite, 1 King Bed, Balcony (Club)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, Multiple Beds, Balcony (Premium)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, Multiple Beds, Balcony (Premium)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite, 1 King Bed, Balcony, Ocean View

Separate bathtub and shower, designer toiletries, hair dryer

Luxury Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds, Balcony (Plunge pool)

Separate bathtub and shower, designer toiletries, hair dryer

Presidential Suite, Multiple Beds, Balcony (Plunge pool)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite, 2 Double Beds, Balcony (Premium, Plunge pool)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony (Premium, Plunge pool)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Club Premium)

Separate bathtub and shower, designer toiletries, hair dryer

Luxury Suite, 1 King Bed, Balcony (Club Premium)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

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Excellence Riviera Cancun - Adults Only All Inclusive

Pool
Spa
Airport transfer
Free parking
9.4 out of 10, Exceptional, (1555)
The price is R13 592
R13 592 total
includes taxes & fees
13 Jan - 14 January 2025
Excellence Riviera Cancun - Adults Only All Inclusive
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About the area

Map
Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 8 min drive
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Beach - 15 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Ojo de Agua Beach - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Cozumel Intl. Airport (CZM) - 28.2 miles/45.5 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Agave Mexican Cuisine - ‬20 min drive
  • ‪Dorado - ‬20 min drive
  • ‪Preferred Club Bar - ‬8 min drive
  • ‪Coco Café - ‬20 min drive
  • ‪Desires Music And Sports Bar - ‬20 min drive

About this property

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

At Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute drive of Puerto Morelos Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Serving international cuisine and offering garden views, La Canoa is one of 3 restaurants and 2 poolside bars. Other highlights at this luxurious resort include 2 bars/lounges, a marina, and a rooftop terrace. Fellow travelers love the helpful staff.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Access to golf course
Golf green fees

Lessons/classes/games

Yoga

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 90 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 9:00 AM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Children's club*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Mini golf
  • Babysitting (surcharge)

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Volleyball
  • Mini golf
  • Kayaking
  • Sailing
  • Boat tours
  • Motor boating
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Winery release events
  • Shopping
  • Pool table
  • Fishing
  • Golfing nearby
  • Surfing/body boarding nearby

Working away

  • Business center
  • Meeting room
  • Conference space (1400 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2001
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Piano
  • Health club
  • 2 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Full-service spa
  • Marina
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine tasting room
  • Double-glazed windows

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • MP3 docking station
  • 43-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free international calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Canoa - This poolside fine-dining restaurant specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Chiringuito - This beachfront steakhouse specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Ka'ax - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sikil - This poolside sushi bar specializes in sushi and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Asian Fusion - This fine-dining restaurant is located on the beach and specializes in Asian cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 170 per room (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

Does Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya offer free cancellation for a full refund?
Yes, Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?
Yes, there are 2 outdoor pools.
Are pets allowed at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of USD 75 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?
Yes, an airport shuttle is available. The charge is USD 170 per room roundtrip.
What are the check-in and check-out times at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?
Check-in start time: 9:00 AM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya also has 2 poolside bars, 2 bars, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?
Yes, there are 3 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
Does Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya like?
Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya is located on the waterfront. Popular attractions include Moon Palace Golf Club, which is 19 minutes away by car.

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya Reviews

Reviews

8,6

Excellent

9,2/10

Cleanliness

9,0/10

Staff & service

8,0/10

Amenities

8,6/10

Property conditions & facilities

8,6/10

Eco-friendliness

Reviews

2/10 Poor

This was Not a 5 star property. Our butler service was practically non existent. The Private pool was so disgusting we never went in. The main pool was so freezing you could not stand to get in. The beach was the most filthy beach I have ever seen. This was the worst vacation ever! I have nothing good to say. I hated my time here and wish we never went. Don’t go here.
Cassandra, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Food was horrible. Menu didn’t match what was served. Check in horrible! Made us wait for 4 hours.
Marjan, 4-night trip with friends
Verified Expedia guest review

6/10 Good

The property was beautiful & the staff was fantastic. The food and dining options were extremely disappointing. The beach area was also not the greatest.
Amber, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Callista, 9-night romance trip
Verified Expedia guest review

6/10 Good

Property was very run down. We had to move rooms twice as we had leaky rooms with water and the property lacked details all over. This property is worn and needs to be retired. Sorry I booked this thinking it was going to be amazing for Zoetry highly disappointed.
TERRY NORMAN, 6-night family trip
Verified Expedia guest review

4/10 Fair

Domonique, 3-night trip
Verified Expedia guest review

8/10 Very good

the food choices and quality, room experience, and staff friendliness were excellent. We experienced several food service slip ups with excessive wait times for food (breakfast order taking 1 hour). Otherwise food service excellent.
Robert, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

A lost relic of the quiet personal resort feeling…you know: where the staff recognize YOU…give their attention to YOU…and want YOU to be perfectly content on enjoying the brief amount of time you may have scrounged away to briefly get away…again: the most important thing is YOU!! Gracias
Tiffany, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Alexis, 4-night trip
Verified Expedia guest review

8/10 Very good

We had a wonderful time stay in this property with my family and our furry. Friendly staff, good food, although there was no buffet options. It's better if they have buffets coz there's a long wait in all ala carte, that's why I only give 5 stars. Our furry enjoyed our stay. They are very pet friendly. We were able bring our dog without any problems. They gave us all our furry needs like bowls , comfy bed, and toy and treats. It's very quite, no entertainment though. We also enjoyed they're hydro therapy which was included in our stay. We love our 2 bedroom suite and plunge pool. Its so big and spacious and beautiful. Our butlers were so nice and helpful. I highly recommend this resort if you want quite and peaceful and just want to relax. And if you want to bring your precious furry, this is the resort for you.
Chona, 4-night family trip
Verified Expedia guest review

8/10 Very good

Overall, this is an excellent place to stay, our best so far, but there is room for improvement IMO. Staff is friendly and helpful, but attention to detail sometimes lacked. Room keys not working. Room service not bringing ice one day, no wash cloths one day, no coffee cups one day. Nothing major, and a message to the butler had it quickly corrected, but it is what it is. Just know, for all that it is, it's not for everyone. We purposely avoid the hotel district and the "spring break" type partiers. I paid more for Zoetry to try and price myself out of the drunks, and that worked, but in doing so, it seems we priced ourselves out of the fun as well. A "healing spa" we were told, there isn't even music at the pool. None. Everyone sits around in silence, sipping their drink, or reading. We had a little Bluetooth speaker we brought out one day and were immediately swamped by people happy to hear something other than waves. The staff warned us, noise is frowned upon, so keep it low. We were respectful of course (in our 50s), and by this time, there were more people flocked around our little speaker than the rest of the pool combined, so it was OK. Again, just something to be aware of. We will stay somewhere else next time. It's not bad, just not what I'm looking for. If cruises are the Walmart of vacations, Zoetry is the up-scale store in Pretty Woman. I don't want a wet Tshirt contest, but I'm also not at the library.
Billy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Wale, 3-night trip
Verified Expedia guest review

8/10 Very good

Ebony, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Nothing
Marcus, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort. It’s small, but mighty. The service is top notch. If you are looking for a peaceful and relaxing time. This is the place. Zoetrys focus is wellness and peace. We did not enjoy the beach area but love laying out at the pool. We took the sandbar catamaran tour to get some time in the clear water. Highly recommend the sushi bar and hydro therapy. When and if you sit down with someone to discuss all that zoetry offers you will be addressed with an opportunity to attend a sales pitch for something similar to a time share, but “not like a time share” we were informed. We declined and they are respectful of that. So we appreciated that, as even being approached about it was a surprise to us. But my family and I would go back to zoetry.
Lanette, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

Gorgeous and eclectic, boutique resort. Incredible staff. Best food weve ever had at an all inclusive resort
Taylor, 4-night trip
Verified Expedia guest review

8/10 Very good

Jimberto, Alain, Jordi, Mariano, Vic, Miguel, Enrique, and Dulce made it feel like we were all a part of big family. Yummy food, excellent bar and restaurant service, clean, quiet. My only concern is with the housekeeping. Our water bottles were not replaced even though we were told this is something we should expect.
Sariya, 6-night romance trip
Verified Expedia guest review

6/10 Good

Food is great
Rodolfo, 8-night romance trip
Verified Expedia guest review

8/10 Very good

Nice resort. Great service. Beach was not functional at all
Edward, 3-night trip
Verified Expedia guest review

8/10 Very good

Natoya M, 4-night trip
Verified Orbitz guest review

2/10 Poor

My stay at this resort for me and my family was by far the worst resort we stayed at. It leads me to believe the reviews for this property are incentivized. From the time we arrived we requested a room upgrade due to us being platinum members, and we were told that they were not aware of any free upgrades for Orbitz platinum members. We had to wait for a manager to approve the upgrade after going back and forth with the front desk. The food was terrible with only on restaurant available for breakfast lunch and dinner. There were roaches running around in the lobby and in our room, as well as other bugs in our room. There was no entertainment or anything else to do at night for the guests. We literally had to go book a stay at another resort in the area. I will not stay at this resort again and do not recommend it for anyone. I truly believe I deserve a refund.
Verified Orbitz guest review

10/10 Exceptional

Excellent hotel for couples and families, quiet, romantic. Superb food, the chef personally attends to any special requests.
Anna S, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Not defiantly kids friendly , but I highly recommend if you aiming for wellness and stay away from crowded world .
Srinivasa, 4-night family trip
Verified Expedia guest review

2/10 Poor

Artem, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The Good Drinks - top shelf all around. There was a taquilla tasting and wine tasting hosted by Gabriel that was very informative and worth attending. Food - Breakfast, lunch & dinner were all great! Room - very spacious room with comfortable mattress. Plunge pool was also nice! A/C was freezing cold, which my wife didn't like. Pool wait staff - these guys were amazing! There was no swim up bar but the wait staff made sure there was a drink in your hand at all times! Wait staff - there were some great waiters and some average as well. The good definitely outweighed the bad. The Bad Entertainment - absolutely none. Even if there are no shows, a nice jazz band or musician would have been nice. Even playing Caribbean music throughout the resort would have been better than nothing. Fitness Center - horrible! The room was smaller than my garage and the equipment was outdated and rusty. Very disappointed. Restaurants - the options were few. One breakfast spot and two dinner spots. There was no buffet, which is important for us to grab something quick. The food took long to be served, although it tasted great! The pool side grill required patrons to come in casual attire. The Ugly After dinner, the resort pretty much shut down because there were no other options. The iguanas are literally all over the walking trail that leads to the rooms. I'm not sure what can be done to control them but it was like Jurassic Park! The resort decor reminded me of the set of the Brady B
Michael, 3-night family trip
Verified Expedia guest review