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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Reef Playacar Resort & Spa - Optional All Inclusive

3,5-star3,5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Children's pool
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710, Mexico

3.5-star beachfront resort with spa, near Quinta Avenida
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected.
  • Very basic hotel, good enough for the price, but isn't value for money, just ok Oldie…May 4, 2021
  • We spent a few days here during our trip to Mexico. It was a great hotel that was clean…Apr 5, 2021

The Reef Playacar Resort & Spa - Optional All Inclusive

from ZAR 1,563
  • Superior Room, Balcony, Garden View
  • Premium room, balcony, garden view

What’s around The Reef Playacar Resort & Spa - Optional All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playa del Carmen Main Beach - 20 min walk
  • Mamitas Beach Club - 34 min walk
  • Nuestra Senora del Carmen Catholic Church - 29 min walk
  • Playacar Golf Club - 34 min walk
  • Plaza Paraiso - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

At a glance

Key facts

Hotel size

  • This hotel has 198 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. "This property offers health screenings for COVID-19 on site. Antigen screening is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person.Guests should contact the front desk upon arrival to schedule departure health screenings."

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 5167
  • Conference space size (meters) - 480
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 18
  • Year Built - 1998
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at The Reef Playacar Resort & Spa - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The Spa at The Reef has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

The Reef Playacar Resort & Spa - Optional All Inclusive’s small print

Also known as

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • Reef Playacar Beach Resort
  • The Reef Playacar
  • The Reef Playacar Resort Spa
  • The Reef Playacar Resort Spa All Inclusive
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • The Reef Playacar Resort Spa Optional All Inclusive
  • The Reef Playacar Resort & Spa - Optional All Inclusive Resort
  • Reef Playacar Beach Playa del Carmen
  • Reef Playacar All Inclusive Beach
  • Reef car Inclusive Resort

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Reef Playacar Resort & Spa - Optional All Inclusive

  • Does The Reef Playacar Resort & Spa - Optional All Inclusive offer free cancellation for a full refund?
    Yes, The Reef Playacar Resort & Spa - Optional All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Reef Playacar Resort & Spa - Optional All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Reef Playacar Resort & Spa - Optional All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at The Reef Playacar Resort & Spa - Optional All Inclusive?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at The Reef Playacar Resort & Spa - Optional All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Reef Playacar Resort & Spa - Optional All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near The Reef Playacar Resort & Spa - Optional All Inclusive?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Perché no (2.1 mi), Doña Aurelia (2.3 mi), and L'Atelier (2.3 mi).
  • What is there to do at The Reef Playacar Resort & Spa - Optional All Inclusive and nearby?
    Have fun with onsite activities like kayaking, parasailing, and sailing. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef Playacar Resort & Spa - Optional All Inclusive also has a Turkish bath and spa services, as well as a garden.

Recent reviews

Very good 8,0 From 599 reviews

Very good 8,0
Staycation
Great little staycation! We were supposed to get a king bed (other two couples as well) but we got two doubles instead... not a huge deal, but.... and the beds were quite hard. The resort was very clean, staff were good. Can’t beat the view of the water, stunning!
David, ca2 night trip with friends
Very good 8,0
Budget friendly and great location
Pros: Great beach, friendly staff, well kept scenic grounds with interesting wildlife, comfy bed, good a la carte restaurants with reservation, fun activities (bike tour was really fun), walking distance to downtown PDC Cons: small and very overcrowded pool, was not able to get a pool chair in 3 days there, buffet and drink quality lacking Would stay again but would probably opt out of all-inclusive option and eat out in town
us3 night trip
Fair 4,0
Don’t trust them
Booked it got there they said they didn’t have a room for me and moved us to there cheaper worse hotel. Got there they didn’t have the room with queen we booked so they put us In a 2 double room so my wife and I had to sleep in different beds. The room the gave us was under the wood walkway leaving the lobby to go to the pool. So we could hear every person walking out all night and all morning we had no view except for the view of under the stairs we ordered a garden view. I feel I got ripped off!!!
michael, us2 night trip
Exceptional 10,0
We've stayed here before, it is an excellent location and you can walk to 5th avenue it's not too far. The beach was wonderful. We enjoy the ice cream every afternoon at 4 pm.
Lori, us8 night romance trip
Poor 2,0
the staff was rude and unaccommodating. treated us like we were inconveniencing them by being there. room smelled like mildew, fridge was dirty, and there were rodent feces by our spa tub. personal items were stolen if left poolside for any amount of time. arbitrary rules about which bars you could order from and the buffet was less than appealing and overpriced. save yourself the hassle, don’t book here.
us5 night romance trip
Poor 2,0
Paid for Superior Garden View and Balcony but received neither. Front desk staff simply said “they had no other rooms to meet what I booked on Expedia” Front desk staff was rude and uncaring and even at check out the following day didn't ask how my stay was or any type of apology. Room was in much worse shape than my stay a year ago as well as hotel appearance and much more limited food selection. I won’t stay here again. PADI DIVE SHOP was still awesome and the pool and swim up bars were great. But the Resort has sadly taken a turn for the worse in a years time and the front desk staff have a terrible smug attitude that pretty much starts things off bad from the beginning. Plus a Balcony is NOT a ground level object and a WALL is not my idea of a superior garden view. So disappointed I really used to like this place.
Mark, us1 night romance trip
Very good 8,0
Everything is excellent BUT Please don’t fall for the All Inclusive trick Food is just terrible seriously eat somewhere else Love the Hotel just Not the food
Jhor, us2 night romance trip
Fair 4,0
Recently visited for 5 nights and paid for the "upgraded" amenities. Mini bar never got restocked even after us requesting it multiple times, "exclusive" beach bar was not exclusive, visited one of the sister properties (Reef 28) and was asked to pay after being told our gold bracelet got us all amenities at all of their properties. Saw multiples guests not wearing masks properly or at all in areas where it was mandatory and the staff did nothing to correct it. Food was a good as you can expect at an all inclusive and during a pandemic. Will definitely not go back to a Reef property.
Shari, us5 night family trip
Exceptional 10,0
Loved the layout and the breakfast/ buffet area. Rooms were nice as well
us8 night family trip
Very good 8,0
The front desk had excellent staff. The service was better this year than last.
us7 night romance trip

The Reef Playacar Resort & Spa - Optional All Inclusive