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Cacao Tulum -Luxury Condos-

3.5 star property
Tulum condo with outdoor pool and pool bar

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Photo gallery for Cacao Tulum -Luxury Condos-

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Front of property – evening/night
Lobby sitting area
Courtyard
View from room
Featuring a rooftop terrace, Cacao Tulum -Luxury Condos- puts you within a 10-minute drive of Tulum National Park and Gran Cenote. Guests can take a dip in the outdoor pool, then indulge in deep-tissue massages, aromatherapy or reflexology. A poolside bar and a 24-hour fitness centre are other highlights, and condos offer conveniences such as fridges and microwaves.

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Gym
  • Pet-friendly

Main amenities (12)

  • 30 condos
  • Outdoor pool
  • Rooftop terrace
  • 24-hour fitness center
  • Beach towels
  • Pool bar
  • Spa services
  • Massage/treatment rooms
  • 24-hour business center
  • Airport shuttle
  • Terrace
  • Air conditioning

Feel at home (6)

  • 2 bedrooms
  • Kitchen
  • Separate dining area
  • Premium TV channels
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Apartment, Private Pool

2 bedrooms, premium bedding, down duvets, in-room safe

Luxury Apartment, Private Pool

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Blackout drapes/curtains
  • 41.07 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Penthouse, 2 Bedrooms, Private Pool

Full-sized fridge, microwave, oven, coffee/tea maker

Superior Penthouse, 2 Bedrooms, Private Pool

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Blackout drapes/curtains
  • 161 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Penthouse, Private Pool

2 bedrooms, premium bedding, down duvets, in-room safe

Deluxe Penthouse, Private Pool

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Blackout drapes/curtains
  • 83.89 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, Private Pool, Garden View

Terrace/patio

Deluxe Apartment, Private Pool, Garden View

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Blackout drapes/curtains
  • 67.50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool

Private pool

Premium Apartment, 1 Bedroom, Private Pool

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Blackout drapes/curtains
  • 83 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

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About the area

Map
Region 15, La Veleta, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 2.5 km
  • Tulum Beach - 8 min drive - 7.4 km
  • Las Palmas Public Beach - 8 min drive - 6.0 km
  • Tulum Mayan Ruins - 9 min drive - 6.7 km
  • Playa Paraiso - 10 min drive - 6.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sukhothai - ‬14 min walk
  • ‪El Camello Jr - ‬15 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬8 min walk
  • ‪Vaivén - ‬7 min walk
  • ‪La Consentida - ‬2 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

Featuring a rooftop terrace, Cacao Tulum -Luxury Condos- puts you within a 10-minute drive of Tulum National Park and Gran Cenote. Guests can take a dip in the outdoor pool, then indulge in deep-tissue massages, aromatherapy, or reflexology. A poolside bar and a 24-hour fitness center are other highlights, and condos offer conveniences like refrigerators and microwaves.

Languages

English, Spanish

At a glance

DONE

Property size

    • 30 condos
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:30 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 16
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests will receive an email within 7 days before arrival with check-in instructions; access will be through a private entrance
    • A virtual front desk provides assistance to guests
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Children

    • No cots (infant beds)
PETS

Pets

    • Pets stay for free (dogs and cats only, 2 total)
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
VPN_KEY

Other information

    • Designated smoking areas

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sun loungers
  • Massages
  • Spa services
  • 1 treatment room
  • Reflexology
  • Body treatments
  • Manicures and pedicures
  • Body wraps
  • Couples treatment room(s)
  • Body scrubs
  • Aromatherapy
  • Deep-tissue massages

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Kitchen

  • Refrigerator (full size)
  • Microwave
  • Oven
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • 1 poolside bar

Bedrooms

  • Premium bedding
  • Down comforter
  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Towels provided
  • Soap
  • Free toiletries
  • Toilet paper
  • Hair dryer
  • Shampoo

Living spaces

  • Dining room

Entertainment

  • 40-inch Smart TV with cable service

Outdoor areas

  • Rooftop terrace
  • Terrace
  • Deck or patio
  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business center
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • Pets stay free
  • 2 total pets
  • Welcoming cats and dogs only
  • Deposit: USD 100 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible path to elevator
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Virtual front desk
  • Champagne service

Location highlights

  • Near the sea
  • In a national park

Things to do

  • 24-hour fitness center
  • Bicycle rentals on site
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 30 rooms
  • Romance packages available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Refundable deposits

  • A damage deposit of USD 100 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Cleaning fee: USD 1.5 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one-way, maximum occupancy 7)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Frequently asked questions

Does Cacao Tulum -Luxury Condos- offer free cancellation for a full refund?

Yes, Cacao Tulum -Luxury Condos- does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cacao Tulum -Luxury Condos-?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at Cacao Tulum -Luxury Condos-?

Yes, cats and dogs stay free, with a limit of 2 total. A deposit of USD 100 per stay is required. Service animals are exempt from fees.

Is parking offered on site at Cacao Tulum -Luxury Condos-?

Yes, there's free self parking.

Is airport shuttle service offered by Cacao Tulum -Luxury Condos-?

Yes, an airport shuttle is available. The charge is USD 80 per vehicle one-way.

What are the check-in and check-out times at Cacao Tulum -Luxury Condos-?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Cacao Tulum -Luxury Condos- and nearby?

Cacao Tulum -Luxury Condos- has an outdoor pool and a 24-hour fitness center, as well as spa services and a garden.

Does Cacao Tulum -Luxury Condos- have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a coffee maker, cookware, and a refrigerator.

Does Cacao Tulum -Luxury Condos- have any outdoor private spaces?

Yes, this condo features a deck or patio.

What's the area around Cacao Tulum -Luxury Condos- like?

Cacao Tulum -Luxury Condos- is in La Veleta, a short 15-minute walk from Holistika Art Walk.

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Cacao Tulum -Luxury Condos- Reviews

Reviews

7,8

Good

8,2/10

Cleanliness

7,8/10

Staff & service

7,6/10

Amenities

7,8/10

Property conditions & facilities

2,0/10

Eco-friendliness

Popular mentions

Room
Building
Restaurant
Service staff
Food
Water
Apartment
Private pool
Shower
Beach

Reviews

10/10

The property is BEAUTIFUL…5/5… will be coming back soon.

10/10

Amazing place! I loved

8/10

Reception check in and out very fast . Roof top pool nice . Place is clean

10/10

Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
3-night trip

10/10

Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
1-night trip

8/10

the hotel need mor maintenance
5-night trip

10/10

Good
4-night trip

8/10

We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
4-night trip

8/10

Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
1-night trip

10/10

This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!
5-night trip

6/10

The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
4-night trip

6/10

I wouldn't call this property luxury. The private pool had the tiling coming off, and it wasn't very private. I had staff and people coming by as my apartment was located where they kept the bikes. Had a view of construction materials. There are more renovations than the property let on with "one of the pools under construction" is actually the main pool. The room smelt bad and there were so many insects in the room!
7-night trip

10/10

I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
4-night trip

2/10

When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.

2/10

This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
4-night trip

6/10

I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone

8/10

Excelente servicio e instalaciones. Tido muy limoio y nuevo.
1-night trip

10/10

Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
2-night trip

10/10

Me encanto, fue mejor de lo que esperaba
7-night trip

10/10

1-night trip

10/10

3-night trip

8/10

La propiedad esta en muy buenas condiciones lo unico es que ofrecen limpieza cada tres dias y luego no lo cumplen
4-night trip

10/10

5-night trip

6/10

Sucia, muchos focos fundidos, el jacuzzi y área de terraza muy sucio. La atención y disposición de los que atienden en el lobby muy bien.
1-night trip

10/10

Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención