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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults
Condos

Cacao Tulum -Luxury Condos-

3,5-star3,5 stars
Region 15, La Veleta, Tulum, QROO, 77780, Mexico

Comfortable condo with private pool, near Tulum National Park
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great property. Staff are helpful and kind. Only thing lacking was a decent amount of hot…Mar 2, 2021
  • Beautiful hotel and nice room , however the entrance to our room was on the street and we…Feb 10, 2021

Cacao Tulum -Luxury Condos-

from ZAR 1,658
  • Superior Studio, Private Pool
  • Luxury Suite, Private Pool
  • Luxury Apartment, 1 Bedroom, Private Pool
  • Penthouse, Private Pool
  • Family Penthouse, 2 Bedrooms, Private Pool

What’s around Cacao Tulum -Luxury Condos-

Landmarks

  • In a national park
  • Tulum National Park - 34 min walk
  • Dos Aguas Park - 22 min walk
  • Cenote Crystal - 43 min walk
  • Tulum Beach - 3 mi / 4.8 km
  • Tulum Mayan Ruins - 3.8 mi / 6.1 km
  • Playa Paraiso - 4 mi / 6.4 km
  • Sian Ka'an Biosphere Reserve - 6.1 mi / 9.9 km

At a glance

Key facts

Size

  • 30 apartments

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 16

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets stay free (dogs and cats only)

  • Restrictions apply*

  • 2 per room

  • Pets must be supervised

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free secured, uncovered onsite self parking

Payment types at the property

  • Cash
*See small print for additional details or extra charges

The manager

The manager

Speaks: English, Spanish.

At the property

Things to do
  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Pool umbrellas
Working away
  • 24-hour business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Private pool
  • In-room massage available
  • Separate dining area
Freshen up
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 40-inch Smart TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Kitchen
  • Cookware, dishware, and utensils
More
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cacao Tulum -Luxury Condos-’s small print

Also known as

  • Cacao Tulum Condos Tulum
  • Cacao Tulum Luxury Condos
  • Cacao Tulum -Luxury Condos- Condo
  • Cacao Tulum -Luxury Condos- Tulum
  • Cacao Tulum -Luxury Condos- Condo Tulum

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Pool access available from 8:00 AM to 9:00 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 100 per stay

  • Service fee: USD 1.00 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Cacao Tulum -Luxury Condos-

  • Does Cacao Tulum -Luxury Condos- offer free cancellation for a full refund?
    Yes, Cacao Tulum -Luxury Condos- does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Cacao Tulum -Luxury Condos-?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Cacao Tulum -Luxury Condos-?
    Yes, there's free self parking.
  • Is there a pool at Cacao Tulum -Luxury Condos-?
    Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Are pets allowed at Cacao Tulum -Luxury Condos-?
    Yes, cats and dogs stay free, with a limit of 2 per room. A deposit of USD 100 per stay is required. Service animals are exempt from fees.
  • What are the check-in and check-out times at Cacao Tulum -Luxury Condos-?
    You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Are there restaurants at or near Cacao Tulum -Luxury Condos-?
    Yes. Nearby restaurants include Los Aguachiles Tulum (13-min walk), Chacabar (14-min walk), and El Camello Jr (15-min walk).
  • What is there to do at Cacao Tulum -Luxury Condos- and nearby?
    Cacao Tulum -Luxury Condos- has private pools and spa services, as well as a garden.

Recent reviews

Good 7,0 From 38 reviews

Exceptional 10,0
We were put here by Expedia after our old hotel fell through. It was wonderful. Staff was pleasant and extremely accommodating. The property is gorgeous. Few downsides but they were: -TV volume was not working. -Bugs enter the apartment easily (we had the garden suite, which was separate from the rest of the hotel and had sliding doors. Not the hotels fault per say, but still something to note) -Potholes all around the hotel. Not on the main strip where parking is, but the roads on the side are horrendous. Overall though, if I returned to Tulum I would definitely attempt to stay here.
Bernard, us2 night romance trip
Exceptional 10,0
It was a nice place, friendly staff
Quamrul, ca3 night trip
Exceptional 10,0
The property was beautiful and had a lot of potential. The hotel was still being renovated. The rooftop pool was nice and Lize (bartender at the pool) was friendly, helpful, and extremely hospitable. The lady checking us in, and the lady checking us out we’re also friendly and helpful. Location is okay- obviously up and coming area. The last section of the road to the hotel is very bumpy and in poor condition, but there was ample parking available. Location felt safe. Close to downtown for the local Tulum experience, but close enough to the Hotel Zone to experience that as well. Close to a bunch of Cenotes. The private pools on the porches were a nice touch, but wish they were hot tubs instead (was a little too cold to really enjoy the private pool in the evenings). Tip for the shower, when using the hot water, only turn water on half way. If you use the full pressure, the hot water runs out in about 30 seconds, whereas if you use half pressure, the water lasts much longer. Room was new, stated that the units would have washer and dryers in them soon- which would be a nice touch for a longer stay. Rooftop pool has glass circle bottom.
Kimberly, us2 night trip
Very good 8,0
Friendly staff members, Clean and spacious rooms; I only wished that someone had mentioned the bar located on the roof top deck; I found out about it on my last night there.
us3 night trip
Very good 8,0
this place was pretty nice for an developing property. my husband and i came thanksgiving week, had our on private condo. the only thing that was bad was we literally had no towels during our stay because laundry was always being done. once it finishes construction, this will be a very nice place, really close to restaurants/bars as well. we would definitely book again.
Chantel, us4 night romance trip
Exceptional 10,0
The rooftop pool was great. The taxi service was great. The staff was great.
Isidro, us5 night trip with friends
Exceptional 10,0
This place was perfect the staff was amazing, the pool area is so nice
Danna, us4 night romance trip
Very good 8,0
I liked that it was a brand new property so things are new and not used a bunch of times by other tourists especially with what’s going on now. I didn’t like that it’s still under construction so I’m the morning you wake to banging or construction noise. The TV didn’t work which sucked the 1st day we were only able to get YouTube Netflix would not work by the 2nd day nothing really worked. Thank God we had out phones and the Wi-Fi kept up to its standards. Place was very quiet we didn’t see another person there apart from the workers. Want really stressed me out is in the day we arrived our taxi went to the address provided and it was not at that place it was a Cacao Spa on Tulum Ave we drove around for over an hour asking people where this place was and got the run around I called several times and the number was disconnected but on one occasion a guy did answer and hang up I kept calling back but got nothing eventually after driving all over the place we finally found it. I was so frustrated I went to check in and asked why they had no phone and the troubles of finding the place and they kind of just nonchalantly brushed it off. We check in her vin our key and is escorted to our room and it’s a small studio with nothing much and a private pool right away I knew my husband wasn’t feeling it and neither was I so I asked to upgrade to the 1 bedroom suite which was an additional $600. We were very pleased with the room large and spacious my only complaint was no tv.
Ashley, us4 night romance trip
Good 6,0
One the property isn’t visible done, pulling up seeing blue paint tap, buckets of dirts and other building materials was truly a unappealing sight. The rooms are much smaller then what they seem. While also being poorly built, while staying my private pool was falling apart, handle to outside gate fell off, main door handle broke and the main pool is was undone and falling apart. This should be issues for a long standing hotel,Cacao was only open for 2 weeks when we came to visit. So why are these issues? Initially before going both me & my boyfriend wrote the property about having it decorated for my birthday and it was agreed upon multiple times. Money wasn’t the issue it was just lack of communication coming from staff, it always felt like we was bothering them when requesting or asking for something. Cacao really need ample amount of improvement in different areas.
us4 night romance trip
Poor 2,0
Had to leave to go to another hotel due to no water , power, lights all day and told us they do not know when it will be fixed (no sanitation during covid?? Not acceptable) yes there was a storm but they were the only place with nothing working . Across the street people had power and restaurants near by had water lights a/c. Received no accommodations and was told that i can get a refund , now they are ignoring calls from me and Expedia. “Luxury” more like nightmare, sat there just unbothered by our concerns but wanted me to sign off on why im leaving so they could “wash their hands” of the situation. Oh yes others also left , so no we were not being dramatic. I will keep trying to get a refund because this is unacceptable and unfair.
Jay, us4 night romance trip

Cacao Tulum -Luxury Condos-