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All properties in Tulum, Tulum, Quintana Roo, Mexico

Copal Tulum Hotel

4-star hotel with spa, near Tulum National Park

  • Free WiFi and free parking
From
ZAR 2,132

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  • Copal Tulum Hotel
  • Infinity Pool
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Copal Tulum Hotel. Image 1 of 86.
1 / 86Copal Tulum Hotel
8,0.Very good.
  • Amazing!!! Gives you the best of private home and amenities of a hotel! Dope location too…

    Jun 1, 2021

  • There’s probably two staff for every guest. None of the staff use masks. And of course…

    May 12, 2021

See all 155 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Contactless check-in is available

Guests rated location

Quiet
Safe
Easy parking
Dining options
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 11 smoke-free guestrooms
  • Daily housekeeping
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Pool bar

For families

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Yard
  • Daily housekeeping

What’s around

  • Tulum National Park - 21 min walk
  • Dos Aguas Park - 22 min walk
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Exclusive Double Room, 1 King Bed, Garden View
  • Exclusive Apartment, Multiple Beds, Ensuite
  • Premium Double Room, 1 King Bed, Private Pool, Garden View
  • Exclusive Studio, 1 King Bed with Sofa bed, Garden View
  • Deluxe Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
  • Exclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View
  • Deluxe Apartment, Multiple Beds, Private Pool, Garden View
  • Premium Apartment, Multiple Beds, Private Pool, Garden View
  • Deluxe Apartment, 2 Bedrooms, Private Pool, Garden View
  • Deluxe Apartment, 3 Bedrooms, Private Pool, Garden View
  • Premium Apartment, 2 Bedrooms, Private Pool, Garden View
  • Exclusive Apartment, 4 Bedrooms, Garden View

What’s around

Landmarks

  • Tulum National Park - 21 min walk
  • Dos Aguas Park - 22 min walk
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km
  • Tulum Mayan Ruins - 4.4 mi / 7 km
  • Gran Cenote - 4.7 mi / 7.5 km
  • Sian Ka'an Biosphere Reserve - 6.4 mi / 10.3 km
  • Tulum Monkey Sanctuary - 6.3 mi / 10.1 km
  • Soliman Bay - 9.1 mi / 14.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive
map

At a glance

Hotel size

  • This hotel has 85 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Poolside bar

Things to do

  • Number of outdoor pools - 2
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Elevator
  • Garden
  • Terrace

Accessibility

  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

Things to enjoy

  • In-room massage available
  • Yard

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • 43-inch Smart TV
  • Netflix
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Small print

Also known as

  • Copal Tulum Hotel Hotel
  • Copal Tulum Hotel Tulum
  • Copal Tulum Hotel Hotel Tulum

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between MXN 320 and MXN 320 for adults, and MXN 320 and MXN 320 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 9:00 PM.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Copal Tulum Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Chacabar (6-min walk).
  • Copal Tulum Hotel has 2 outdoor pools and a spa, as well as a 24-hour fitness center and a garden.
8,0.Very good.
  • 10,0.Exceptional

    Excelente Hotel/ Apartamento

    Es estar en la comodidad de una casa/ apartamento y tener el servicio de un hotel. Excelente estadia, limpieza, todo lucia espectacular. volveria y recomendaria este lugar siempre.

    3 night family trip, May 6, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    I love Copal Tulum

    This hotel is Magical!! The entire staff is amazing !! ♥️🌺

    Jamie, 1 night trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Excellent place to stay

    The hotel was beautiful & the atmosphere was peaceful and relaxing , i didn’t want to leave . The staff were wonderful , super helpful and everyone was very nice !

    Desiree, 3 night trip with friends, Apr 7, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Booked with hotels.com and Arrived for check in, guest services said they would not honor hotels.com pricing and charged us $40 extra per night. Will be reaching out to get refunded. Went out for adventures and came back to our room only to not be able to get to our room due to maintenance repaving our patio and floor room. Proceeded to front desk to get manager and she said they made a mistake and thought we had already checkex out. Unbelievable as she only apologized and offered no incentive. Room was fine with plunge pool in front patio overlooking but service was atrocious.

    Crystal, 4 night trip, Apr 5, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    very Loud Place

    First time in Tulum, didn't realize how far the hotel is from the beach strip, so be prepared to spend money on Taxi they have set fees on the way to the beach but coming back is when the local taxi drivers can charge whatever they want specially if you are returning at night be ready to pay 2 or 3 times more, the hotel is a converted condominium building so if you rent a single room you will be hearing whatever the neighbors are doing....... With that said I had a few days where the neighbors were playing really loud music since 8 am and there was nothing I could do, also there was a group of women from ATL that got into an argument and it was very loud as well, however the Japanese restaurant on the second level is amazing some of the best food I had during my stay.

    Omar, 4 night trip with friends, Mar 31, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Jungle Paradise! Nearly perfect, but a few cons

    We loved it at the Copal Tulum Hotel, we are a family of 4 with a teen and a 7 year old and stayed in a one bedroom apartment with a private pool Pros: Easy parking, right outside reception along the sidewalk Beautiful large stylish apartment Common pool was amazing and our kids loved it. Nice temperature and plenty of shade to keep the sun at bay. All the staff were super friendly. They kept the mosquitos at bay with citronella, but a few still found their way into our room and bit us at night. Rooftop pool is beautiful and overlooks the hotel and jungle. We didn't spend a lot of time there as it's quite exposed, but worth the visit. Bikes and scooters for rental - looked good but we didn't rent them. Cons: Location, in a new area which is nice, but not that convenient to the beach and town (there's a secret road to the town that isn't marked on google maps). The road to the beach is busy and it's hard to find parking. We were encouraged not to visit the partner beach club and didn't bother with it Kitchen - it's a beautiful kitchen and while we didn't plan to cook, there was a lack of kitchenware so it would have been impossible. There were no bowls and we had to go to the restaurant each day to get then for breakfast. Private pool : such a disappointment, it's like a hot tub but freezing, so ended up being pretty much useless for us. Also, we were on the ground floor and the pool is not at all private with people walking along looking right in.

    Chris, 4 night family trip, Mar 29, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Copal Tulum is beautiful !! 🌺🌺

    Copal Tulum is very beautiful ! The entire staff services were impeccable!! Ivan was very professional and exceptional at the front desk !! Laly and all the beautiful ladies at the front desk were very professional and exceptional . The restaurants at the were very beautiful ! The staff was amazing ! Copal is very clean !! The housekeeping staff was amazing ! Moses gives the BEST massages ever !! What a wonderful beautiful soul! The owner should be VERY proud of his staff ! I loved staying here ! I will be back !! It’s very tranquil . I love Copal Tulum !! ♥️♥️

    Jamie, 7 night trip, Mar 23, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Hidden Gym

    Loved this tucked away Gem!!! The staff was amazing and communication was great. If you have any concerns they respond quickly. I highly recommend this place .. I stayed in the 3 bedroom and loved the pool which is more like a jacuzzi! But it was perfect. Would stay again.

    Raina, 3 night trip with friends, Mar 12, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Well Worth it !

    My stay at Copal was absolutely amazing, with this being my first time in Tulum, the staff was so friendly and willing to help me find activities and places to eat even covid testing so I can get back in the states. I can’t wait to go back !

    Veronica, 2 night trip with friends, Mar 5, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Copal was amazing from check in to check out. The staff was gracious and kind, especially Jessica, Edison, & Carlos! Our rooms were clean and cleaned daily. The housekeepers used exceptional infection control measures which we loved working in the healthcare industry. The only complaint was the lack of proper face masking in the most essential department: FOOD HANDLING. The one night we tried the hotel restaurant several servers came over for water, appetizers, drinks, etc and they all failed to properly cover their mouth and nose. We ate off site from that first night experience. Other than that absolutely amazing!

    3 night trip with friends, Mar 4, 2021

    Verified Expedia guest review

See all 155 reviews