8/10 Very good
17 January 2025
Upon entering the room the first night, I found my sheets not changed. It was full of sex stains on several parts of the sheets. Called the night manager to inspect it with me-which he did- he took pictures maybe to find the culprit who cleaned the room during the day. I requested new sheets and only one was brough to me as a replacement. I had to sleep on this filthy bed all night. Instead of offering me another room I was told to contact the day manager. I immediately informed them and Hotels.com that my first night should be reimbursed ASAP. The following morning the day manager inspected the evidence and then he offered me a key to another room where I stayed until my reservation ran out..
Rudolph
Rudolph, 4-night trip
Verified Hotels.com guest review